Trupeo - 2026 Pricing, Features, Reviews & Alternatives

Trupeo provides shared inbox management for small teams collaborating on a single email address across Gmail, Outlook, Microsoft Three-Sixty Five and any IMAP mailbox. The platform enables multiple team members to view message ownership, response status and complete conversation history. It is suited for associations, schools and small businesses that require coordinated handling of a shared mailbox while retaining existing email infrastructure. The solution addresses common challenges such as duplicate replies, unclear conversation ownership and loss of context during role handovers.

The platform focuses on message assignment, reply visibility and internal collaboration. The assignment feature allows designation of an owner for each message to ensure accountability and to prevent unaddressed inquiries or redundant responses. Real-time indicators display which team member is composing a reply. Filters categorise messages by status such as unassigned, assigned, in progress and handled. Internal notes can be attached to message threads to provide context or background information. These notes are visible only within the team interface and do not appear in external emails. The unified activity view shows outbound replies, the author of each response and the origin of the reply within the integrated mailbox environment.

Trupeo connects through standard email protocols and does not require migration to a new email platform. Gmail accounts authenticate via OAuth. Microsoft Three-Sixty Five and Outlook mailboxes integrate through the appropriate authentication framework. Other email services connect via IMAP for message retrieval and SMTP for sending responses. Each team member accesses the shared inbox with individual credentials without distributing the mailbox password.

The solution does not include native integrations with external customer relationship management platforms and does not document application programming interface support for custom extensions. It operates as a management layer above the existing email infrastructure. This approach allows organisations to maintain current email domains and configurations while adding collaborative oversight and operational controls to the shared mailbox.