Voco AI Receptionist - 2026 Pricing, Features, Reviews & Alternatives

Voco is a cloud-hosted AI voice agent that answers a UK business phone line and turns each inbound call into structured data.

Call handling: calls are answered in the business name with a custom greeting and handled as open speech rather than a keypad menu. The agent captures caller name, number, location, job type and urgency, applies industry-specific question sets across trades, healthcare and property, and recognises returning callers so context carries between calls. Keyword detection escalates urgent calls such as leaks, lockouts and emergency repairs ahead of routine enquiries.

Output: every call produces a transcript, a recording and a structured summary delivered by SMS and email, held in an analytics dashboard alongside call outcomes and volumes.

Scheduling: live availability is checked and appointments are written directly into Google Calendar or Microsoft Outlook.

Integrations: HubSpot CRM for call logging and caller recognition, Jobber for turning calls into job requests, Fixflo for repairs and maintenance, and WhatsApp for notifications.

Telephony and cost control: each account includes a UK local or 03 number. Plans carry a monthly call allowance with a per call rate beyond it, plus an account-level spend cap that bounds the monthly bill without dropping calls.

Data handling: call data is processed under a standard data processing agreement and the company is registered with the Information Commissioner in the UK. Voco handles inbound calls only and places no outbound marketing calls.