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Zoom Virtual Agent

Intelligent conversational AI & chatbot solution

Table of Contents

Zoom Virtual Agent - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Zoom Virtual Agent overview

What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot designed to deliver intelligent support and boost contact center efficiency. This powerful solution resolves customer issues quickly, accurately, and at scale. Powered by machine learning and natural language processing, the Virtual Agent guides users to the right answers fast, reducing the burden on your support team.

Zoom Virtual Agent provides personalized experiences that leave a lasting impression. It is available 24/7 across web, mobile, and social channels in multiple languages, delivering consistently great service. The solution allows for the creation of customized flows and messages tailored to unique user segments based on their profile or data attributes. When needed, Zoom Virtual Agent intelligently hands off users to the correct channel or support agent, ensuring a seamless experience.

Key benefits of using Zoom Virtual Agent

- Provides quick, accurate answers to customer questions with AI chatbot, reducing burden on support staff
- Natural language processing understands user needs and provides relevant responses
- Actionable analytics give insights to improve products and support operations
- Available 24/7 on web, mobile, and social to deliver customer service anytime, anywhere
- Creates customized journeys and messaging for different customer segments
- Seamlessly integrates with contact center and CRM systems like Zendesk and ServiceNow
- Answers simple questions without agent involvement so team can focus on complex issues
- Deploys quickly and begins optimizing handle times immediately

Starting price

Alternatives

with better value for money