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Zoom Contact Center Logo

Omnichannel Contact Center

Table of Contents

Zoom Contact Center - 2025 Pricing, Features, Reviews & Alternatives

What is Zoom Contact Center?

Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.

Benefits of using Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.

Starting from

Empty state illustration for "No pricing info"

No pricing info

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Zoom Contact Center's key features

Most critical features, based on insights from Zoom Contact Center users:

Multi-Channel Communication

All Zoom Contact Center features

Features rating:

Automated Routing

Zoom Contact Center alternatives

Zoom Contact Center logo
5.0
(1)

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Free trial
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Ease of Use
Features
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Features
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CallTrackingMetrics logo
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90

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Zoom Contact Center support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Zoom Contact Center reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Zoom Contact Center FAQs

Q. Who are the typical users of Zoom Contact Center?

Zoom Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Zoom Contact Center support?

Zoom Contact Center supports the following languages:
English


Q. Does Zoom Contact Center offer an API?

No, Zoom Contact Center does not have an API available.

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