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Phone.com

Communicate Better

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Table of Contents

Is this product right for your business?

Find out with a

Phone.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Phone.com overview

What is Phone.com?

Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:

Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:

• A robust, flexible system that is simple to manage.

• End-to-end solution: Phone service and system in one.

• Look and sound like a Fortune 500 company.

• More communications features than the big guys at a significantly lower price.

• Highly adaptable solution without capital outlay

• Comprehensive reporting and analysis

• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?

SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN

Starting price

18per user /
per month

view pricing plans

try for free

Pros & Cons

Phone Support

Features

Phone Setup

Client Porting

Text Messaging

Billing

Phone.com’s user interface

Ease of use rating:

3.6

(72)

Phone.com reviews

Overall rating

3.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.46/10

Rating distribution

Pros

“The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere.”

Brooks L.

Customer Service Representative

“One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems.”

Brooks L.

Customer Service Representative

“It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication.”

Brooks L.

Customer Service Representative

Cons

“The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone!”

alex s.

owner

“All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services.”

Faby R.

CEO

“Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account".”

Faby R.

CEO

Who uses Phone.com?

Based on 72 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Insurance

Accounting

Civic & Social Organization

Consumer Services

Others

Use cases

Business Phone Systems

VoIP

Remote Work

Audio Conferencing

Online Meeting

Phone.com's key features

Most critical features, based on insights from Phone.com users:

Call transfer

3.0

(2)

Call recording

3.4

(7)

Call monitoring

2.0

(4)

Caller id

3.3

(7)

VoIP

1.0

(1)

Reporting/Analytics

2.0

(2)

All Phone.com features

Features rating:

3.7

(72)

Alerts/Notifications

3.8

(6)

API

3.0

(2)

Audio calls

(0)

Audio/Video recording

(0)

Automated attendant

(0)

Automatic transcription

(0)

Call center management

3.3

(8)

Call conferencing

(0)

Caller id

3.3

(7)

Call logging

4.0

(2)

Call monitoring

2.0

(4)

Call queues

(0)

Call recording

3.4

(7)

Call routing

3.1

(10)

Call scheduling

(0)

Call screening

3.5

(2)

Call transfer

3.0

(2)

Collaboration tools

3.5

(2)

Conferencing

(0)

Contact management

(0)

Custom greetings/messages

(0)

Electronic hand raising

(0)

Employee directory

3.0

(1)

File sharing

(0)

HD audio/video

5.0

(1)

Host controls

5.0

(1)

International calling

(0)

IVR

(0)

Meeting management

5.0

(1)

Mobile access

3.6

(8)

Online voice transmission

5.0

(1)

PBX

(0)

Presentation streaming

5.0

(1)

Private chat

(0)

Purchasing & receiving

1.0

(1)

Real-Time chat

4.3

(3)

Recording

(0)

Remote access/control

5.0

(1)

Reporting/Analytics

2.0

(2)

Screen sharing

4.0

(5)

SIP trunking

(0)

SMS messaging

(0)

Softphone

(0)

Two way audio & video

3.5

(4)

Unified communications

(0)

Video chat

4.0

(2)

Video conferencing

4.6

(5)

Virtual Call Center

5.0

(1)

Virtual voicemail

(0)

Voice mail

(0)

Voicemail transcription

(0)

VoIP

1.0

(1)

VoIP connection

3.2

(10)

Phone.com alternatives

Phone.com

3.6

(72)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.7

Features

3.7

Value for Money

3.5

Customer Support

3.5

Ultatel Cloud Business Phone System

4.7

(41)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.8

Customer Support

4.9

800.com

4.7

(361)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Ringover

4.7

(885)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Phone.com pricing

Value for money rating:

3.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.

Plus

/user

Per month

Features included:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
Video conferencing.
50 standard voice features.
AI call routing and scheduling
IP desk phone compatible

Pro

/user

Per month

Features included:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.
IP desk phone compatible
AI call routing and scheduling
Voicemail transcription.
Call recording
Call analytics.
CRM integration.
10 year data retention.

User opinions about Phone.com price and value

Value for money rating:

3.5

(72)

To see what individual users think of Phone.com's price and value, check out the review snippets below.

“The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere.”

Brooks L.

Customer Service Representative

“One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems.”

Brooks L.

Customer Service Representative

Phone.com support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

24/7 (Live rep)

Email/Help Desk

FAQs/Forum

Phone Support

Training options

Documentation

Live Online

Videos

Webinars

Phone.com FAQs

Q. Who are the typical users of Phone.com?

Phone.com has the following typical customers:
Freelancers, Small Business

These products have better value for money

Q. Does Phone.com support mobile devices?

Phone.com supports the following devices:
Android, iPad, iPhone

Q. What level of support does Phone.com offer?

Phone.com offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support

Related categories

Business Phone Systems