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Gainsight CS vs Survicate Comparison (2026)

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Gainsight CS

Survicate

Overview

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

Value for money

Ease of use

Features

Customer support

64%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need.”

Rodrigo F.

Senior Customer Success Partner

“We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag.”

Pranav I.

RevOps Manager, Analytics

“Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate”

Rebecca E.

Customer Success Managet

Pros

“This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.”

María S.

Software Engineering Manager

“The feature to export all responses into a csv also helps a lot to build custom visualizations to segregate users and understand better their feedback.”

Igor G.

Software Engineer

“However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback.”

Luciana G.

Product Designer

Cons

“It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules.”

Amy L.

Analyst

“It is not user friendly to create a custom dashboard or get a customized report.”

Rebecca E.

Customer Success Managet

Cons

“You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.”

Gretchen N.

Director

“For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that.”

Mathilde M.

Lead user research

“The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.”

Jimmy Y.

Product manager