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Totango vs Gainsight CS Comparison (2026)

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Good recommendations?

Totango

Gainsight CS

Overview

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.7

Value for money

Ease of use

Features

Customer support

41%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

64%

would recommend this app

Pros

“It´s possible to integrate other platforms with it and use it as input data”

Julio C.

Communications Coordinator

“pricing tiers make confusions and Limited advance analytics”

Ranula G.

Software Engineer

“What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value.”

Robert H.

Customer Success Partners

Pros

“I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need.”

Rodrigo F.

Senior Customer Success Partner

“We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag.”

Pranav I.

RevOps Manager, Analytics

“Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate”

Rebecca E.

Customer Success Managet

Cons

“The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform.”

Olivia Y.

Head of Customer Success

“The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be.”

Olivia Y.

Head of Customer Success

“Integrations are clunky and harder to configure than they should be.”

Olivia Y.

Head of Customer Success

Cons

“It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules.”

Amy L.

Analyst