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Google Maps
5
1.4K
4
342
3
54
2
7
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop and mobile GPS mapping service
Table of Contents
Google Maps - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Google Maps overview

Based on 1834 verified user reviews
What is Google Maps?
Google Maps is a GIS solution offering key features such as route optimization, location tracking, geographic maps, map sharing, map creation, and color codes/icons, among others.
Who uses Google Maps?
Reviews for Google Maps come from a wide variety of industries, including Information Technology and Services (7% of reviewers), Computer Software (6%), and Education Management (4%). The most frequent use case for Google Maps cited by reviewers is GIS (99% of reviewers).
What do users say about Google Maps pricing?
Most users consider Google Maps to offer exceptional value for money because it is free across devices. Most reviewers indicate they appreciate the lack of ads and hidden fees, and most users say frequent updates add further value.
What are the most popular integrations for Google Maps?
The Google Maps integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Google Maps) and WhatsApp (a live chat product, 4.9).
Starting price
Alternatives
with better value for money
Pros & Cons
Traffic Updates
Route Options
Public Transportation
Road and Street View
Voice Navigation
High data and privacy concerns
Google Maps’s user interface
Google Maps pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.3
Reviews sentiment
What do users say about Google Maps?
Google Maps is a GIS solution offering key features such as route optimization, location tracking, geographic maps, map sharing, map creation, and color codes/icons, among others.
Select to learn more
Who uses Google Maps?
Based on 1,834 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Google Maps's key features
GetApp's analysis of 295 verified user reviews collected between September 2021 and September 2024 identifies Google Maps's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Maps' route optimization capabilities, highlighting its ability to find the most efficient routes by considering real-time traffic, construction, and accidents. They find it helpful for both driving and walking, and value the customization options like avoiding tolls or highways. Users report that it minimizes delays and improves travel accuracy. However, some mention occasional issues with incorrect entrances and last-minute changes. Overall, they feel it significantly enhances travel planning and reduces travel time and costs. Of the 153 Google Maps users who gave detailed accounts of their use of Route Optimization, 95% rated this feature as important or highly important.
Users report that Google Maps' location tracking is highly accurate and essential for real-time navigation and safety. They appreciate the ability to share their location with friends and family, which adds a layer of convenience and security. Reviewers find it useful for tracking company vehicles, deliveries, and personal devices. They also mention its integration with other Google services like Calendar. Despite occasional inaccuracies, especially in complex areas, they feel it greatly aids in navigation and emergency situations. Of the 200 Google Maps users who gave detailed accounts of their use of Location Tracking, 94% rated this feature as important or highly important.
Reviewers indicate that Google Maps' geographic maps are detailed and accurate, providing satellite imagery, street maps, and 360� views. They find it useful for navigating unfamiliar areas, planning routes, and identifying landmarks. Users appreciate the ability to see real-time updates and the comprehensive coverage of locations worldwide. They also value the visual clarity and the option to switch between different views. However, some note occasional inaccuracies in less-developed regions. Overall, they feel it enhances their understanding of surroundings and aids in navigation. Of the 187 Google Maps users who gave detailed accounts of their use of Geographic Maps, 90% rated this feature as important or highly important.
Users find Google Maps' map sharing feature valuable for ensuring safety and coordination. They appreciate the ability to share real-time locations and routes with friends, family, and colleagues, which helps in tracking and planning. Reviewers mention its usefulness in collaborative settings, such as managing employees' routes or sharing travel plans. They also highlight the ease of sharing locations via various platforms like WhatsApp. However, some find the transition to the app from the web version inconvenient. Overall, they feel it enhances communication and safety. Of the 127 Google Maps users who gave detailed accounts of their use of Map Sharing, 85% rated this feature as important or highly important.
Reviewers appreciate the color codes and icons in Google Maps for their ability to enhance map readability and navigation. They find the visual cues helpful for quickly identifying traffic conditions, landmarks, and types of businesses. Users mention the convenience of recognizing areas with heavy traffic, construction, or specific points of interest like restaurants and gas stations. They also value the customization options for different categories. However, some suggest more variety in icons. Overall, they feel it makes map reading more intuitive and efficient. Of the 82 Google Maps users who gave detailed accounts of their use of Color Codes/Icons, 83% rated this feature as important or highly important.
Users report that Google Maps' map creation feature is highly useful for personalizing and planning routes. They appreciate the ability to add custom locations, create detailed maps, and share them with others. Reviewers find it helpful for organizing trips, marking important spots, and optimizing routes for specific needs. They also mention the ease of use and the ability to update maps with new information. However, some note occasional delays in updates for road changes. Overall, they feel it enhances their travel planning and navigation experience. Of the 86 Google Maps users who gave detailed accounts of their use of Map Creation, 83% rated this feature as important or highly important.
All Google Maps features
Features rating:
Google Maps alternatives
Google Maps pricing
Value for money rating:
Starting from
Free
User opinions about Google Maps price and value
Value for money rating:
To see what individual users think of Google Maps's price and value, check out the review snippets below.

Emma B.
Financial Controller
Amani A.
Leasing Consultant
Google Maps integrations (3)
Integrations rated by users
We looked at 1,834 user reviews to identify which products are mentioned as Google Maps integrations and how users feel about them.
Integration rating: 4.7 (15)
Integration rating: 4.9 (13)
“Control room management of panic alarms”

Marizel J.
General Manager
Integration rating: 5.0 (12)
“I need my statuses updated when I am in meetings”
Dorle L.
Global Payroll Administrator
Integration rating: 4.9 (10)
Integration rating: 5.0 (6)
Integration rating: 5.0 (5)
Google Maps support options
Typical customers
Platforms supported
Support options
Training options
Google Maps FAQs
Google Maps is a desktop and mobile GPS mapping service that offers street maps, satellite imagery, 360° panoramic views, route planning, and real-time traffic conditions. Google Maps includes various other modules including Business View, Street View, Aerial View, Latitude, Ride Finder, and more.
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