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Ipiphany
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback analysis and insights
Table of Contents
Ipiphany - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2025
Ipiphany overview
What is Ipiphany?
Ipiphany is an AI text analytics platform that turns unstructured customer feedback into themes, root causes, and actions to improve CX, NPS, and retention.
With AI-powered customer insights, Touchpoint Group's AI Customer Analytics Tool, Ipiphany helps companies understand the "Why" and reads/analyses unstructured digital feedback and CRM data in minutes. These insights can uncover key factors that are influencing changes in brand or product perception and engagement. With granular detail, companies can identify the reasons why NPS scores are decreasing, review site rankings are dropping, or employee satisfaction has changed.
Ipiphany can define the root cause, mitigate issues, and rank them by business impact - giving you key insights into what to action first. The outcomes are increased customer satisfaction and retention, increased business efficiencies and reduced costs.
Touchpoint Group makes it easy to combine different types of structured and unstructured customer data from different sources into a single view. Quickly immerse yourself in the data to gain the breadth and depth of understanding required to uncover important actionable insights that would otherwise remain hidden.
Connect insights to relevant business functions and roles so that they can be distributed to key stakeholders via insight dashboards - for decision making, action, and ongoing management.
Key benefits of using Ipiphany
Detect and prevent issues that negatively impact customer experience due to operational processes to improve business performance. Streamline inefficiencies within your business model, identify areas causing bottlenecks and restricting department performance by implementing a specialised reporting framework specifically designed around your companies priorities.
Drive Sales & Revenue;
Drive sales and revenue through undertaking a digital platform analysis. Understand what leads to lower conversion rates in your app or eCommerce platform. Identify improvement opportunities that lead to increased revenue generation.
Gain a holistic understanding of the customer journey so you can streamline the process from acquisition to conversion; measure the results of your efforts and continually iterate improvements.
Monitor Brand Health & Market Positioning;
Reinforce business direction and strategy by understanding how your competitors' customers interact with their brands. Identify market opportunities and dive into the root cause for changes in brand health metrics.
Create an action plan to combat weaknesses and preemptively identify threats or changes in the market before they impact performance.
Starting price
Alternatives
with better value for money
Ipiphany’s user interface
Ipiphany reviews
Overall rating
5.0
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- Value for money
- Ease of use
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- Customer support
- Likelihood to recommend10/10
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Ipiphany's key features
Most critical features, based on insights from Ipiphany users:
All Ipiphany features
Features rating:
Ipiphany alternatives
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Ipiphany pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Root Cause Analytics
- Theme & Topic Detection
- Customer Feedback Dashboard
- Competitor Benchmarking
- ISO 27001 Certified Security
- Supports up to 25,000 Feedback Records
- AI Sentiment Analysis
Enterprise Plan
No pricing info
Features included:
- All Starter Features
- Unified Reporting Dashboard
- Advanced Compliance Controls
- Custom Volume Scalability
- Dedicated Onboarding & Strategic Support
- C-Suite Ready Dashboards & Reports
- Quantify Revenue Impact from Feedback
User opinions about Ipiphany price and value
Value for money rating:
Ipiphany support options
Typical customers
Platforms supported
Support options
Training options
Ipiphany FAQs
Ipiphany has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Ipiphany?
Ipiphany has the following typical customers:
Large Enterprises, Non Profit, Public Administrations
Q. What languages does Ipiphany support?
Ipiphany supports the following languages:
English
Q. Does Ipiphany offer an API?
Yes, Ipiphany has an API available for use.
Q. What level of support does Ipiphany offer?
Ipiphany offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support