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Ipiphany Logo

Customer feedback analysis and insights

Ipiphany - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Ipiphany?

With AI-powered customer insights, Touchpoint Group's AI Customer Analytics Tool, Ipiphany helps companies understand the "Why" and reads/analyses unstructured digital feedback and CRM data in minutes. These insights can uncover key factors that are influencing changes in brand or product perception and engagement. With granular detail, companies can identify the reasons why NPS scores are decreasing, review site rankings are dropping, or employee satisfaction has changed.

Ipiphany can define the root cause, mitigate issues, and rank them by business impact - giving you key insights into what to action first. The outcomes are increased customer satisfaction and retention, increased business efficiencies and reduced costs.

Touchpoint Group makes it easy to combine different types of structured and unstructured customer data from different sources into a single view. Quickly immerse yourself in the data to gain the breadth and depth of understanding required to uncover important actionable insights that would otherwise remain hidden.

Connect insights to relevant business functions and roles so that they can be distributed to key stakeholders via insight dashboards - for decision making, action, and ongoing management.

Benefits of using Ipiphany

Streamline Business Operations & Performance;

Detect and prevent issues that negatively impact customer experience due to operational processes to improve business performance. Streamline inefficiencies within your business model, identify areas causing bottlenecks and restricting department performance by implementing a specialised reporting framework specifically designed around your companies priorities.

Drive Sales & Revenue;

Drive sales and revenue through undertaking a digital platform analysis. Understand what leads to lower conversion rates in your app or eCommerce platform. Identify improvement opportunities that lead to increased revenue generation.
Gain a holistic understanding of the customer journey so you can streamline the process from acquisition to conversion; measure the results of your efforts and continually iterate improvements.

Monitor Brand Health & Market Positioning;

Reinforce business direction and strategy by understanding how your competitors' customers interact with their brands. Identify market opportunities and dive into the root cause for changes in brand health metrics.
Create an action plan to combat weaknesses and preemptively identify threats or changes in the market before they impact performance.

Starting from

1000

Per month

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Ipiphany's key features

Most critical features, based on insights from Ipiphany users:

Data Visualization
Reporting/Analytics
Data Discovery

Features

5.0

/5

1

Ease of use

5.0

/5

1

All Ipiphany features

Access Controls/Permissions
Activity Dashboard
Ad hoc Analysis
Ad hoc Query
Ad hoc Reporting
API
Charting
Customizable Reports
Dashboard
Dashboard Creation
Data Capture and Transfer
Data Connectors
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Database Support
Drag & Drop
Multiple Data Sources
Natural Language Search
Performance Metrics
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Data Preparation
Self-service Analytics
Sentiment Analysis
Storytelling
Third-Party Integrations
Trend Analysis
User Management
Visual Analytics
Visual Discovery

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Ipiphany pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

5.0

/5

1

Starting from

1000

Per month

Usage Based

Ipiphany support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Live Online
Webinars
In Person
Documentation

Ipiphany reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Ipiphany FAQs

Q. What type of pricing plans does Ipiphany offer?

Ipiphany has the following pricing plans:
Starting from: $1000.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Ipiphany?

Ipiphany has the following typical customers:
Large Enterprises, Public Administrations


Q. What languages does Ipiphany support?

Ipiphany supports the following languages:
English


Q. Does Ipiphany offer an API?

Yes, Ipiphany has an API available for use.


Q. What level of support does Ipiphany offer?

Ipiphany offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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