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Confluence vs Frill Comparison (2026)

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Good recommendations?

Confluence

Frill

Overview

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Frill is a cloud-based software designed to help businesses capture, manage, and announce product feedback via a unified portal. The platform enables organizations to gain insights into customers' experiences with products, providing real-time access to how customers are using and interacting with products.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

5.42

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

3.7K

2.1K

1.3K

246

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs.”

Isla W.

Mid-level Operations Manager

“Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly.”

SAJJAD M.

Logistics Manager

“Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues.”

Lilyana M.

Planning and Sustainability Professional

Pros

“We are just about to release our own saas and were looking around for an ideation/feedback/roadmap tool to make use of internally as well as to engage with our users and share release notes, we did test a few, and the features that they had were quite restrictive and the pricing high.”

Krishnaswami R.

Counsultant

“Great for creating boards for feedback and up voting, so you can have your costumers help you decide what you should work on next.”

Peter B.

Owner

“All functions are well polished and make all the customization of statuses/topics very easy to manage. ”

Natapol S.

COO

Cons

“You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin.”

Leslie H.

Founder

“At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature.”

Tom D.

Support Executive

“Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first.”

Leslie H.

Founder

Cons

Not enoughreviews yet