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livepro vs Guru Comparison (2026)

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Good recommendations?

livepro

Guru

Overview

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Guru is a cloud-based, AI-powered knowledge platform for enterprises that unifies search, wiki, and intranet into a single governed.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

183

150

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

4.8

640

555

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.”

Kristin S.

Sales Operations Analyst III

“They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through.”

Samantha D.

Group Manager, Training, Knowledge and Process

“This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model”

Samantha D.

Group Manager, Training, Knowledge and Process

Pros

“It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily.”

Glacie S.

Customer Service Representative

“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”

Sev A.

Artist Support

“The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out.”

Ness C.

Senior Manager, GTM Enablement

Cons

“Lack of training guides, maybe some more video tutorials on basic editing”

Shane E.

Team Leader Customer and Business Support

“We had some difficulty getting SSO set-up.”

Annie B.

Program Manager

“One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation.”

Tara c.

Researcher's

Cons

“My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.”

Anh L.

Head of Martech

“The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.”