SABIO Pricing, Features, Reviews & Comparison of Alternatives

SABIO Reviews

SABIO

Knowledge management platform

4.76/5 (17 reviews)
15

SABIO overview

SABIO is a cloud-based knowledge management system that offers customer service organizations a single and centralized platform from which to manage complex information. Incorporating an intuitive interface, custom reports and extensive integrations, SABIO aims to deliver a smart knowledge management solution.

In order to manage information effectively, SABIO equips users with the tools to create and control single points of knowledge. By providing customer service agents with a reliable single source of information in the form of a click-through-tree, SABIO serves to help agents respond to customer enquiries quickly and accurately. Moreover, to enhance agent productivity, SABIO employs powerful search technology alongside a news publishing system. With self learning, multilingual and facet search functionality, SABIO allows users to source appropriate content easily.

Further to customer service agent features, SABIO includes modules designed specifically for managing and editing roles. With simple user management settings, SABIO enables users to control customizable roles, permissions and validity settings conveniently. Meanwhile, for editors, SABIO facilitates efficient knowledge tree creation with inbuilt templates and a WYSIWYG editor. To optimize the editing process, SABIO promotes activity notifications, collaboration and feedback collection.

Other important features supported by SABIO are reports, statistics and integrations. With SABIO’s custom reports and statistics, users can gain actionable insight into different search requests and topics. As well as Zendesk and Freshdesk integration, SABIO presents users with an open API capable of providing users with custom integrations.

Pricing

Starting from
$14.90/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe, Germany

Supported languages

English, Finnish, French, German, Italian and 4 other languages, Polish, Russian, Spanish, Swedish
SABIO screenshot: Receive message notifications Introducing SABIO KnowledgeSABIO screenshot: Select branch & set validitySABIO screenshot: 'Intelligent-search' the knowledge baseSABIO screenshot: Choose service center branchSABIO screenshot: Navigate easily through knowledge treesSABIO screenshot: Create & edit new texts

SABIO reviews

Excellent
13

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.9
  5.0
Rolf Leder

SABIO turns decentralised knowledge to company-wide wisdom

Used daily for 2+ years
Reviewed 2017-11-22
Review Source: Capterra

Higher efficiency in customer service, centralised knowledge (just "one truth").SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

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Dirk Benninghaus

Easy to use and implement. Great support received during implementation

Used daily for 2+ years
Reviewed 2017-10-20
Review Source: Capterra

We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader.Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment

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Lukas Schwindt

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

Used daily for 2+ years
Reviewed 2017-05-05
Review Source: Capterra

We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.

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Kristin Best

Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!

Used daily for 2+ years
Reviewed 2017-11-15
Review Source: Capterra

- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the companyLosing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment. Sabio helps us to protect our Business. Know-How can be transferred to all users. The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio!

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Andrea van Bezouwen

The entire product-knowhow is provided to our consumerservice. Great - one mouseclick away.

Used daily for 1-2 years
Reviewed 2017-10-19
Review Source: Capterra

Short times in search for internal Information Same knowledge in exactly (!!) same wording for all colleagues from Consumer ServiceSABIO is easy to learn and quickly understandable due to it`s surface analouge to modern applications but slimmed... no superfluous buttons and no areas you will never visit. All text can be maintained easily and transparently. Expierytime may vary from text to text, responsibilities too! Tree-structure will always give us a top overview, now matter which scale of data Searchfunction works faultless. Order in structure can be adapted easily by drag-n-drop.

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SABIO pricing

Starting from
$14.90/month
Pricing options
Free trial
Subscription
View Pricing Plans

SABIO users can choose to be billed annually or billed monthly.

$14.90 per user/month billed annually
$16.90 per user/month billed monthly

To receive accurate pricing for companies with 300 users or more, contact SABIO directly.

SABIO features

API
Access Control
Activity Dashboard
Permission Management
SSL Security
Search Functionality
Tagging
Third Party Integration

Automatic Notifications (102 other apps)
Chat (97 other apps)
Collaboration Tools (161 other apps)
Collaborative Workspace (129 other apps)
Commenting (111 other apps)
Customizable Branding (74 other apps)
Document Storage (103 other apps)
Drag & Drop Interface (86 other apps)
File Management (75 other apps)
File Transfer (69 other apps)
Instant Messaging (76 other apps)
Projections (117 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for SABIO

Key features of SABIO

  • Search functionality
  • Autosuggest
  • Search documents
  • Drill-down search
  • Self-learning search
  • Document management
  • Video management
  • Click-through tree
  • WYSIWYG Editor
  • Archive
  • Ratings
  • Bookmarks
  • Password management
  • Role-based security
  • User access controls
  • Template management
  • Customizable templates
  • Tags
  • Multilingual support
  • User profiles
  • Content filtering
  • Content repository
  • Content management
  • Data storage management
  • Third party integration
  • API
  • Knowledge base
  • Reporting & statistics
  • Customizable reporting
  • Daily backup
  • Data encryption
  • Security & encryption
  • News publishing system
  • Activity dashboard
  • Feedback collection
  • Permission management
View All Features

Benefits

SABIO includes inbuilt templates, enabling editors to create click-through-knowledge trees effectively and efficiently.

SABIO facilitates reporting and statistics, granting users valuable insight into frequently accessed areas and commonly requested search terms.

SABIO includes a REST API, affording users the flexibility to add custom integrations as and when they require.

SABIO encourages content rating and assessment, serving to help editors optimize their output.

SABIO offers powerful search functionality, allowing users to utilize multilingual, facet and self learning search in order to locate relevant content quickly.

SABIO allows real-time-editing and user-notifications as soon as new content has been uploaded.