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ScreenConnect vs BeyondTrust Remote Support Comparison (2026)

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ScreenConnect

BeyondTrust Remote Support

Overview

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

1995

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.9K

1.3K

432

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.6

1.3K

538

116

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”

Shyam K.

Team Leader

“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”

Josh D.

IT Support Engineer

“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”

Philippe C.

IT Director

Pros

“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”

Sebastián Q.

Cybersecurity Manager SR

“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”

Vince L.

Director Application Development

“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”

David N.

IT Operations Manager

Cons

“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”

Todd W.

IT Manager

“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”

Patrick S.

IT Manager

“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”

Todd W.

IT Manager

Cons

“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”

Sebastián Q.

Cybersecurity Manager SR

“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”

Terris B.

Web Support

“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”

Subba R.

Manager Operations