ScreenSteps Pricing, Features, Reviews & Comparison of Alternatives


Improve your knowledge base

4.86/5 (14 reviews)

ScreenSteps overview

ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.

Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.

ScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.


Starting from
Pricing options
Value for money
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Business size



United States, Australia, Canada, Europe, United Kingdom

Supported languages

ScreenSteps screenshotScreenSteps explainerScreenSteps screenshotScreenSteps screenshotScreenSteps screenshotScreenSteps screenshotScreenSteps screenshotTraining Explainer Video

ScreenSteps reviews


Very good

Value for money
Ease of use
Customer support

ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.

Used daily for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

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James Sherman

The most outstanding Knowledge Base, Website creation tool in the business.

Used daily for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

Ability to build a robust, searchable documentation and training Knowledge Base for end users. It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

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Brent Kleinheksel

Great product

Used weekly for 2+ years
Reviewed 2016-11-03
Review Source: Capterra

Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.Easy to make support documentation, user manuals, etc.

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Ellen Hindson

ScreenSteps is an essential tool for my daily work, and works very well for my company's needs.

Used daily for 1-2 years
Reviewed 2017-10-04
Review Source: Capterra

I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.

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Nicole Biesenbender

Meets my requirements very well.

Used weekly for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

Simple, great output. Quick to update and easy to manage.Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).

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ScreenSteps pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Plans for every size business:

Small Business: $99/month (yearly)
- Includes essential tools to get started.

Growing Business: $199/month (yearly)
- Includes courses and checklists.

Medium Business: $299/month (yearly)
- Includes more Admins/Authors and Active Learners.

Sign up for a free 14-day trial

ScreenSteps features


Access Control (152 other apps)
Activity Dashboard (106 other apps)
Activity Tracking (100 other apps)
Automatic Notifications (135 other apps)
Chat (122 other apps)
Collaboration Tools (211 other apps)
Collaborative Workspace (153 other apps)
Commenting (147 other apps)
Communication Management (93 other apps)
Customizable Branding (107 other apps)
Document Management (94 other apps)
Document Storage (139 other apps)
Drag & Drop Interface (124 other apps)
File Management (100 other apps)
Permission Management (139 other apps)
Projections (114 other apps)
SSL Security (111 other apps)
Search Functionality (183 other apps)
Third Party Integration (131 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ScreenSteps

Key features of ScreenSteps

  • Built-in screen capture and annotation
  • Online Knowledge Base
  • Inline Links
  • Checklists
  • Chrome Extension
  • Built-in hierarchy (Manuals > Chapters > Articles)
  • Usage Reports
  • Foldable sections
  • Content management
  • Tagging
  • Courses
  • Contextual help
  • Viewing permissions
  • Single Sign-on
  • Article revisions
  • PDF export
  • Keyword search
View All Features


- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension