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ScreenSteps Pricing, Features, Reviews and Alternatives

ScreenSteps FAQs

Q. What type of pricing plans does ScreenSteps offer?

ScreenSteps has the following pricing plans:
Starting from: $239.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of ScreenSteps?

ScreenSteps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does ScreenSteps support?

ScreenSteps supports the following languages:
English


Q. Does ScreenSteps offer an API?

Yes, ScreenSteps has an API available for use.


Q. What other apps does ScreenSteps integrate with?

ScreenSteps integrates with the following applications:
Zendesk Suite


Q. What level of support does ScreenSteps offer?

ScreenSteps offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

ScreenSteps product overview

Price starts from

239

Per month

Flat Rate

What is ScreenSteps?

ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.

Key benefits of using ScreenSteps

- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

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Why am I seeing this?

ScreenSteps pricing information

Value for money

4.7

/5

16

Starting from

239

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ScreenSteps features

Functionality

4.6

/5

16

Total features

15

1 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third-Party Integrations
Document Management
Activity Dashboard
API
Reporting & Statistics

Functionality contenders

ScreenSteps users reviews

Overall Rating

4.8

/5

16

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10
Rating distribution

5

4

3

2

1

13

3

0

0

0

Pros
Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).
Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.
I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.
Cons
I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it.
I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.
When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.

Overall rating contenders

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Aaron D.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best knowledge management software I have used

Reviewed 6 years ago
Pros

Small learning curve. Easy to create articles. User friendly.

Cons

Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove.

AR
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Verified reviewer

Computer & Network Security, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.

Reviewed 6 years ago
Pros

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

Cons

Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.

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Atefeh M.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

ScreenSteps

Reviewed 7 years ago
Pros

I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

Cons

No cons were added to this review

BA
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Brett A.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product - miles above doing these things yourself with screenshots and Word docs.

Reviewed 3 years ago

Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up.

Pros

Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three...

Cons

Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work.

KK
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Kieran K.

Events Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cheap and ease of duplication

Reviewed 3 years ago

Nice editing and styling features

Pros

Easy to make and article appear in many locations or duplicate and edit copies

Cons

Self service features are lacking Need to use a separate ticketing system

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