App comparison
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ScreenSteps
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Last updated: March 2026
ScreenSteps Alternatives & Competitors (2026)
Top 9 free alternatives
Freshdesk
Online helpdesk system and customer service software
0.3
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
Zoho Assist
Cloud-based remote support solution
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
Salesforce Service Cloud
AI powered customer service management platform
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
JIRA Service Management
IT service platform for unified support
0.4
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
Freshservice
A complete IT service management (ITSM) tool for business
0.3
Value for money
Starting price
0.3
Functionality
Analytics
4.3/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
SysAid
AI-enabled ITSM platform for businesses of all sizes
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
Caspio
Low-code application development platform.
0.4
Value for money
Starting price
0.2
Functionality
Accounting Integration
5/5
Activity Tracking
5/5
Access Controls/Permissions
4.5/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.5
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.4
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.4/5
Access Controls/Permissions
4.4/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.1
Value for money
Starting price
Functionality
Annotations
4.8/5
Brainstorming
4.6/5
Activity Tracking
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.3
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.2
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.2
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.1
Value for money
Starting price
0.4
Functionality
Application Management
5/5
Alerts/Notifications
4.7/5
Assignment Management
4.6/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.6
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5
0.2
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.6/5
Asset Tracking
4.5/5
Audit Management
4.2/5
Top Features
Content Management
4.5/5
Catalog Management
4/5
Collaboration Tools
4/5