ScreenSteps Improve your knowledge base ( 4.86/ 5 14 reviews) Alternatives to ScreenSteps
Explore a recommended list of ScreenSteps alternatives for your business in 2020. Compare alternatives to ScreenSteps side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Internal & external knowledge base and forum management platform
Create application instructions and step-by-step tutorials
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
Idea & knowledge management platform
Tools to interact with your users better!
Knowledge Management Platform for Customer Service
Slab is a knowledge hub for the modern workplace.
What users mention about Slab See all reviews Congratulatory thanks messages on your posts are a nice touch that helps you feel as though your docs are actually being used when someone thanks you for them. A sleek and intuitive wiki tool with outstanding search and the best customer support. I was very impressed by Slab team's customer support. They responded quickly to my questions and were very friendly.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
Artificial Intelligence-based knowledge management solution
AI-powered customer engagement platform
Web-based knowledge management solution
What users mention about Guru See all reviews The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. This is a great product and company that cares a lot about customer happiness. The tool itself helps the team im on and Im excited how they improve on it going forward. This tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment. Fast and flexible; also love that we get feedback on our top knowledge content. What users mention about SkyPrep See all reviews The SkyPrep team are open to partnering and very helpful when I need some assistance or advice on the best way to complete a task. Both myself and the HR Manager are thrilled with our choice. Finally, it's awesome that my learners can access the LMS via their phone, laptop or desktop. It is helping us create a true learning culture here at our companyl. Customer support has always been good and unlike other software we use, we haven't had much issues with Skyprep at all so we've been consistently happy with it.
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
#1 Rated Knowledge base software
What users mention about Document360 See all reviews The UI is simple and generally speaking, the solution is responsive. Ve had a couple of issues and customer support has always been very responsive and helpful. Document360 is easy to set up and administer. The employees were extremely helpful during the transition and have been very responsive to our requests since. The Document360 staff were very helpful in transitioning our information to their platform, which is much more attractive and easier for end-users.
Knowledge management solution for small to large businesses
Turning Contact Centers Into Resolution Centers
Digital employee handbook building solution
Knowledge and project management combined
Intranet software and collaboration solutions.
What users mention about Communifire See all reviews Pair that with a superb team and you have a software which helps you as a business owner present an incredibly powerful and amazing platform for your users. Their team is very responsive and seems like they actually care about their customers. It's pretty easy to use -- the set up was fairly painless. I like the pagebuilder function, ease of publishing.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Easily Create online FAQs, user manuals, documentation &more
Cloud-based knowledge management platform
What users mention about Helpjuice See all reviews It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. We are hoping to use this to help our customers find the information they need and quickly. We are thankful for the great support Helpjuice has been while we work towards this. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Build Smarter Solutions for Today's Content Challenges
What users mention about Nuxeo See all reviews The out-of-the-box functionality for document management is solid and their are some very nice features, like being able to view changes between versions side-by-side. One major complaint from our users is the inability to edit documents from within the repository by launching Office, something you can do with SharePoint and Alfresco. Very easy to manage your digital assets. Lots of option to protect your assets , review and share with required people. What users mention about Shelf See all reviews It was a wonderful experience implementing Shelf. The project won the Partnership and Collaboration Award 2018 with Ontario's Economic Development Council. Support team has been a genuine pleasure to work with. I have appreciated their helpfulness and care from initial contact, through the sales process, and now as a customer of several months. Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content.
Intranet & collaboration platform
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Knowledge sharing platform & employee learning community
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Intranet Software & Digital Workplace Solutions
What users mention about Igloo Software See all reviews The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment. We have tested a few different layouts and found what works best for us. I like how visitors can interact with posts and articles posted.
Knowledge base for growing teams and organisations
Interactive intranet and collaboration hub for business.
What users mention about Jive See all reviews Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal. A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. What users mention about Vanilla Forums See all reviews I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations. It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly). For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
Build online database applications without coding.
Mobile & Secure Learning Management System (LMS)
What users mention about SAP Litmos See all reviews Everything launches in-frame, so there is no need to explain to your users how to shut off their popup blockers, it looks beautiful on mobile browsers, and it's just generally fun and easy to use. This is an easy platform to set up and use. It has good integration with Salesforce and allows us to have tracks and badges that make learning fun. Ease of use and a great support staff. I really enjoy the simplicity of the product, the number of features and how quickly is was to begin using.
Developers Enabling Developers
What users mention about AnswerHub See all reviews Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor. Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.
The fastest path to awesome learning
What users mention about TalentLMS See all reviews Overall I have been very satisfied with it, in fact, we upgraded earlier this year. I would like to see some more enhancements, but it has exceeded my hopes for it. Then I started looking for companies to design my own website and lost a lot of money and missed a lot, but I was learning what is more expensive than money. Ve had an excellent experience with TalentLMS. I plan to continue to use this LMS with future clients simply because of the pricing structure, awesome support and the features it offers.
Manage Sofware Projects in One Place
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Real-time Discovery Search
Powerful enablement for your sales and marketing teams
What users mention about Seismic See all reviews Seismic has been a great tool for our organization and it has been a great experience while our company works on transferring our content from an older site on to this one. Great experience with Seismic so far, our teams are really enjoying the additional features when it comes to finding and sending out content to prospects and clients. We love having a single source of truth for all our Marketing materials and we love being able to easily update our LiveDocs with one single data source.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews I absolutely love Confluence. I am a pack rat when it comes to process and project documentation, and Confluence is my perfect companion for sharing that info in an easy and beautifully formatted way. Its integration with JIRA is one of the best benefits that we've enjoyed. You can highlight the text of the task in the minutes or in the project description and add it as a JIRA task. This is a good platform for documenting stuff and using it company wide. You can arrange pages in a fine manner which is good because everything stays at place then and does not become cumbersome.
Stay on the pulse of your organization. From anywhere.
What users mention about Speakap See all reviews Like how Speakap can bolt on top and be used as a front end to all of the other applications. A great way to engage an audience outside of your normal network on their mobile phones. Great to see best practices within our organisation and the speed in which we adopt and execute tools and best practices across our estate. Sometimes The sofware crash of shows a empty screen. But It could be also a problem with my cellphone.
Legal case management solution for businesses of all sizes
The next generation knowledge base
Web-based help desk and support application
Business intelligence & forecasting solution
Knowledge Management & Collaborative platform
What users mention about XWiki See all reviews We recently implemented the deprecated documents archive feature and our users are happy about it. The user interface could be improved but this has been polished in the newest version of XWiki. We also use dedicated spaces to talk about specific subjects. The tool encourage employees to communicate better with each other and stimulates the collaboration in the company. Everyone is happy: Our organization engages with a diverse community of technology experts from around the world and across industries--everyone has an opinion, and a favorite.
Help Desk, Service Management, Enterprise Solution
Step-by-step guide and visual instruction creation software
Recruitment management system (RMS)
Training platform with learning management system
Systemize your business. Simplify your life.
Cloud Based Intranet Solution
What users mention about MyHub See all reviews We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested. The customer support is truly outstanding and a gold standard in the industry. I was a little apprehensive about using this software as we have very limited experience.
Platform for creating standard operating procedures (SOP)
A database for storing and searching for lessons learned
Online project management & collaboration suite
What users mention about Flowlu See all reviews First thing's first, I'm not happy about sharing the best thing on the market. But the customer service team is beyond average and they deserve the love. Customer service is responsive, friendly and passionate about what they do and how it's presented. Oh, and contacting them is guilt-free. I am very happy to have found this software, it meets all my needs without great difficulty to learn how to use it.
Online how-to guides & tutorials for business
Knowledge management system
Cloud-based knowledge management platform for SMBs
AI-powered search for customer support & e-commerce
Organizational knowledge management & sharing
Cloud-based learning management system for staff training
Knowledge, content & library management solution
Integrated library solution & knowledge management platform
Community & collaboration platform
Leading Community Platform for Customer Success & Support
Multi-solution knowledge management product
Online community builder for businesses, schools & sports
An exclusive G Suite integrated Intranet & social platform
Digital experience platform & content management solution
Web-based knowledge base for teams
Office operations & issue management software on Slack.
Documentation and knowledge base creation
Author, host and deliver docs across platforms and devices
What users mention about ClickHelp See all reviews Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish. Having all of the settings and ability to mod look and function, etc., has been great. Customer service and support is stellar. The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry.
Video's Most Interactive Platform
What users mention about VidGrid See all reviews The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students. M afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
All-in-one service desk software
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
All-in-one learning management and course authoring software
The Customer-First Knowledge Management Platform
All-in-one customer support suite
What users mention about UseResponse See all reviews Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support. 3 Years experience was great. Quick email responses and Great Documentation. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.
Customer service software you can depend on
What users mention about Deskpro See all reviews Their support is good, they have a nice response time in any technical question or issue that we had. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
Interactive Troubleshooting Guides
Innovation Management Solution
What users mention about Planbox Innovate See all reviews We were trying to figure out a tool where everyone can present innovative ideas in one space and communicate amongst each other to figure out the best solution to implement. Simple yet effective dashboard with graphs, progress assets, and scoreboards which allow any user to quickly see the latest activity. Easy to use, easy to customize, a tool that clearly organizes the ideas and their respective evaluations to make the right decisions for the organization. I think is one of the best in market.
CRM suite with marketing and KB (Knowledge Base) tools
Simple and social knowledge sharing for growing companies
All-in-one customer service solution
Community software connects customers, partners & employees
What users mention about Salesforce Community Cloud See all reviews Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales. Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security. This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.
Unleashing Enterprise Intelligence
Social Intranet Software for SMBs & large firms.
What users mention about SocialChorus See all reviews I love the notifications for important info and that I can submit my own content. I also like seeing content from everyone else in the company. It's nice to have the multiple options including article, image, link, and video. I also enjoy being able to have multiple admin's for ease of control. I love the simplicity of using this software and the end result is professional and clean.