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Dameware
5
149
4
76
3
15
2
3
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote-access system support tool for IT professionals
Table of Contents
Dameware - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dameware overview
Based on 244 verified user reviews
What is Dameware?
Reviews for Dameware come from a wide variety of industries, including information technology and services (11% of reviewers), hospital & health care (11%), and government administration (10%). The most frequent use case for Dameware cited by reviewers is remote support (91% of reviewers).
What do users say about Dameware pricing?
Most users consider Dameware to deliver strong value for money, citing significant cost savings and comprehensive features at a reasonable price. Some reviewers feel it may not suit small businesses, and a few mention recent price increases.
Starting price
Alternatives
with better value for money
Dameware’s user interface
Dameware review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Dameware?
Reviewers appreciate Dameware for its robust remote access capabilities, allowing them to manage and troubleshoot computers efficiently without needing to be onsite. They say it streamlines remote support, offers a comprehensive set of tools for IT tasks, and saves significant time and travel costs, especially when supporting large or distributed networks.
Users report that Dameware is generally easy to use and customizable, though some find the interface cluttered and dated. They mention occasional issues with client connections, screen resolution handling, and pricing, but feel the software’s performance and feature set provide good value for most IT environments.
Select to learn more
Who uses Dameware?
Based on 244 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dameware's key features
Most critical features, based on insights from Dameware users:
All Dameware features
Features rating:
Dameware alternatives
Dameware
Starting from
540
Zoho Assist
Starting from
480
Per month
Atera
Starting from
129
/user
Per month
Slack
Starting from
8.75
/user
Per month
Dameware pricing
Starting from
540
User opinions about Dameware price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Dameware's price and value, mention it in a positive light.
Most reviewers indicate Dameware offers strong value for money, highlighting its affordable pricing, comprehensive feature set, and cost savings compared to competitors. They appreciate the one-time purchase option, absence of recurring charges, and inclusion of maintenance and support at no extra cost. Users say the licensing model is attractive and that the software quickly pays for itself through time saved. Some reviewers feel the price is justified by the features provided. However, a few users report that it may not be cost-effective for small businesses or that the cost can be high relative to its capabilities.
, and
Dameware integrations (1)
Top integrations
Dameware customer support
What do users say about Dameware customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dameware customer support.
A minority of users highlight Dameware's responsive and helpful customer support team when assistance is needed.
Widespread user sentiment indicates limited support channels, slow response times, and a decline in support quality over time.
Support options
Training options
To see what individual users say about Dameware's customer support, check out the review snippets below.
“I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work.”
Andrei A.
Infrastructure Architect
“Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.”
Carlos O.
CEO
“Limited customer support options, with no phone or chat support available.”
Carlos O.
CEO
“Their support team isn't available 24/7 to support their customers”
Felix K.
Sr. IT Service Delivery Analyst
Dameware FAQs
Dameware has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is Dameware used for?
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks. Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
iPad, Android, iPhone
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
