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Acuity Scheduling vs Bookwhen Comparison (2026)

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Acuity Scheduling logo

Acuity Scheduling

Bookwhen logo

Bookwhen

Overview

Let your clients book appointments, classes, or packages, fill out intake forms, add appointments to their calendar, receive confirmation and reminder notifications, and reschedule, cancel, and pay for appointments automatically—zero hula dancing, email ping-pong, or phone tag required.

Bookwhen is a flexible online booking system which enables SMBs to organize & process payments for classes, courses, workshops & events quickly & easily

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

20

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

5.7K

5

4

3

2

1

4.6K

941

151

20

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

179

5

4

3

2

1

154

24

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

“It gives us an organized way to manage registrations and availability and makes it easier for guests to reserve their spot ahead of time.”
Verified reviewer profile picture

Sarah T.

Sr Marketing Manager

“The direct integrations keep client data and referral sources highly organized, letting you see exactly what marketing efforts are actually driving bookings.”
JA

Joseph A.

Owner

“It is a reliable scheduling solution that helps streamline appointment management, improve client communication, and reduce administrative tasks.”
JS

Janapher S.

Administrative Coordinator

Pros

“It saved me time, it meant more reliable income for the business as people booked in advance, and over time gave me enough information about regular bookings to be able to give up my ‘day job’ and just teach pilates (using bookwhen as our booking software.)”
HC

Hazel C.

Pilates instructor

“In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us.”
AM

Aries M.

Sales and Customer Support

“As Admin we should be allowed to amend emails without contacting Bookwhen support”
KK

Ken K.

Executive

Cons

“Customizing the booking page beyond the basics requires more effort than it should. And if you have a more complex multi-staff setup, the logic around calendar management can get confusing quickly.”
DT

Dimitri T.

consultant

“Acuity Scheduling is on time-based events, so it's not a solution for multi-day events, industries like hotels, and bed and breakfasts.”
DK

David K.

President

“Customizations require CSS/HTML, which non-tech savy users may find inconvenient or difficult to implement changes with.”
Verified reviewer profile picture

Terence Z.

Tech Support Engineer

Cons

“I have to click on every booking to get customer details on the wait list”
PF

Peter F.

Director

“It does not link to my account software or mailing software”
CS

Christina S.

company director

“I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that.”
EV

Elena V.

Manager

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features133
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmations/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discount Management
  • Document Management
  • Driver Scheduling
  • EDI
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Financial Institutions
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Photography Studios
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Health Coaching
  • Inventory Management
  • Invoice Processing
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Online Ticketing
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Pet Grooming
  • Physician Management
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • Ticketing
  • Timer
  • Treatment Packages
  • Virtual Meetings
  • Web Forms
  • Website Integration
  • Website Management
  • iCalendar Support
  • Total features57
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmations/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discount Management
  • Document Management
  • Driver Scheduling
  • EDI
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Dance Studios
  • For Financial Institutions
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Photography Studios
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Health Coaching
  • Inventory Management
  • Invoice Processing
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Online Ticketing
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Pet Grooming
  • Physician Management
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Reservations
  • Ticketing
  • Timer
  • Treatment Packages
  • Virtual Meetings
  • Web Forms
  • Website Integration
  • Website Management
  • iCalendar Support

Integrations

  • Total integrations42
  • AWeber
  • ActiveCampaign
  • Basecamp
  • Capsule
  • ClassPass
  • Constant Contact
  • Drip
  • Drupal
  • FreshBooks
  • GoDaddy Website Builder
  • GoTo Meeting
  • Google Analytics 360
  • Google Calendar
  • Google Workspace
  • Highrise
  • Instagram
  • Joomla
  • Kit
  • Leadpages
  • Mad Mimi
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal Payments
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReferralCandy
  • Salesforce Platform
  • Shopify
  • Simplero
  • Square Payments
  • Squarespace
  • Stripe Payments
  • Wix
  • WordPress
  • Worldpay for Enterprise
  • Wufoo
  • Zapier
  • Zoho CRM
  • Zoho Flow
  • Zoom Workplace
  • iCloud
  • Total integrations4
  • AWeber
  • ActiveCampaign
  • Basecamp
  • Capsule
  • ClassPass
  • Constant Contact
  • Drip
  • Drupal
  • FreshBooks
  • GoDaddy Website Builder
  • GoTo Meeting
  • Google Analytics 360
  • Google Calendar
  • Google Workspace
  • Highrise
  • Instagram
  • Joomla
  • Kit
  • Leadpages
  • Mad Mimi
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal Payments
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReferralCandy
  • Salesforce Platform
  • Shopify
  • Simplero
  • Square Payments
  • Squarespace
  • Stripe Payments
  • Wix
  • WordPress
  • Worldpay for Enterprise
  • Wufoo
  • Zapier
  • Zoho CRM
  • Zoho Flow
  • Zoom Workplace
  • iCloud

Alternatives

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