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Bookwhen Pricing, Features, Reviews and Alternatives

Bookwhen product overview

Price starts from

9

/user

Per month

What is Bookwhen?

Bookwhen is a flexible online booking system that offers SMBs a centralized and secure platform from which to organize classes, courses, workshops and events. Incorporating waiting lists, custom booking forms and a basket system for booking as well as discount codes and in-app support, Bookwhen aims to provide users with a simple and efficient online booking and scheduling solution.

Key benefits of using Bookwhen

  • Bookwhen affords customers the flexibility to book multiple tickets in one booking session.

  • Users can create custom schedule pages, enabling users to list upcoming events or available slots simply and clearly.

  • Bookwhen supports online waiting lists, allowing users to manage available spaces and tickets effectively and fairly.

  • Bookwhen offers a responsive design, scaling successfully for use on mobiles and tablets.

  • Bookwhen facilitates online and offline payments, integrating easily with payment gateways such as PayPal, Stripe and WorldPay.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Live Online
    Documentation

    Bookwhen pricing information

    Value for money

    4.8

    /5

    161

    Starting from

    9

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Bookwhen features

    Functionality

    4.6

    /5

    161

    Total features

    53

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Contact Management
    Calendar Management
    Email Management

    Functionality contenders

    Bookwhen users reviews

    Overall Rating

    4.9

    /5

    161

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.62/10
    Rating distribution

    5

    4

    3

    2

    1

    139

    21

    1

    0

    0

    Pros
    Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.

    BS

    Brooke S.

    The customer service and support has always being outstanding- this was so important when I was setting up and had lots of questions.

    VS

    Vikki S.

    The software was easy to set up and use ( even for not technical persons like me). It looks super professional and gave our events a quality feel.

    KW

    Kevin W.

    Cons
    Maybe the trial could have been a bit longer to alow for the set up would be my only negative comment.

    mf

    michelle f.

    I recently contacted Bookwhen to cancel my subscription as I haven't been using it.

    SB

    Steven B.

    The only negative is that it doesn't look as 'sexy' as wanted it to. It is a little boring in it's over all look.

    BG

    Bizzy G.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A truly 5-star Booking System *****

    Reviewed 4 years ago

    We ran a successful Parents' Evening that was supported by an excellent product.

    Pros

    The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly...

    Cons

    No cons were added to this review

    Vendor response

    Thanks for the amazing review, Carl! I'm really happy we turned out to be a good solution for your parents evening. Looking forward to welcoming you onto the system for more of your needs at the college in September (we also handle course registration/inductions really well too). Thanks from the Bookwhen team :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent product that meets all of our needs

    Reviewed a year ago

    We required a booking system to help us manage restrictions and limitations that we had to put in place for COVID. However, having used the system for several months now, we're confident that once restrictions end we'll continue using Bookwhen. It's just a nice simple system, that ticks every box. Speaking as a professional web developer, it's incredibly rare that I find a system that just works, has a good user experience, or has all of the features you'd expect, and to tick all three of those boxes makes me incredibly pleased!

    Pros

    We needed software that allowed us to manage bookings and limit the number of spaces that could be booked, primarily due to COVID restrictions. During lockdowns we kept this system in place for our online sessions, which integrated beautifully with our Zoom account. The system was easy to set up and get started with, especially compared to the other solutions I found.

    Cons

    There's nothing that I can say is a negative for Bookwhen, in fact it keeps surprising me with the features it has, it just overall fits our needs. I guess the only thing I could say is that the 'Customers' section could have more customisation, we tend to get people booking and ultimately end up with duplicate names tied to the same email account, however that's likely more our own setup of Bookwhen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great platform for small studios but lacking in features

    Reviewed a year ago
    Pros

    Setting up classes is quite easy, especially with the featuring of repeating weekly and being able to click which days applicable. All our students love the automatic reminder emails 1 day and 1 hour before the class. You can also attach your own Zoom account which will automatically create zoom access codes. Checkout is also a breeze since you can pay via credit card directly. PayPal also receives the payment in real time.

    Cons

    I don't like the fact that the zoom codes are automatically sent to the students whether or not they have settled the payment already. If they paid via Credit Card then that's okay, but if you also accept payments offline such as via Bank Deposit, GCASH, etc., this is bothersome. The booking page is VERY plain and has 1 static look. Basically, it will just list down ALL your available classes and...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Awesome solution to class tickets with good support & very good pricing

    Reviewed a year ago

    I am so delighted every day we found Bookwhen. We were using Mindbody before and paying over £200 month, now we are paying £23 a month for a better less complicated booking system. It's so easy to upload courses, add extra dates etc. The support is very good and fast email response, they even offer to call me when I'm really stuck

    Pros

    The class passes is a great system, enabling students to bulk buy then use up as they go. The discount codes are good. the schedule is so easy to link up to our website. I LOVE that students can easily see how many spaces are left on a course

    Cons

    The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either. It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I bloomin' love Bookwhen!

    Reviewed 3 years ago

    1. I am saving myself a ton of time (literally hours each week) on bookings, cancellations, transfers and waiting lists. 2. I have definitely made more money using Bookwhen than doing the old paper / cash method. I set Bookwhen up so that all payments are taken in advance. This eliminates any risk of someone turning up $5 short, or forgetting their wallet. It also eliminates me having to remember who owes me what. Having it all automated means the money just lands in my account. I literally love Bookwhen and hope they never get sold to someone else or change anything!!

    Pros

    Where do I begin with the pros of this software? There are so many! I run a tiny yoga studio and I am the only teacher. This software manages all the bookings, provides a waiting list option, allows me to offer ten-passes, multi-class discounts and promo codes. It lets me have more than one schedule (e.g. I have one for my regular classes; one for a retreat; and one for some special workshops. The...

    Cons

    There are a couple of slightly clunky features. Everything does do as it should, but occasionally it takes you a moment to figure out what to press to make it happen. However, the Bookwhen support team is so responsive and really open to suggestions about how to make it better.

    Vendor response

    Hi Claire, thank you so much for leaving such an honest and detailed review. We really appreciate you taking the time and this will be hugely useful to anyone looking for a new booking system! Hopefully one day we can provide instant live chat support in Australia :-) Really great to have you on board! - Jenny

    Bookwhen FAQs and common questions

    Q. What type of pricing plans does Bookwhen offer?

    Bookwhen has the following pricing plans:
    Starting from: €9.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Bookwhen?

    Bookwhen has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Bookwhen support?

    Bookwhen supports the following languages:
    Dutch, English, French, Swedish, Spanish, German, Hungarian, Italian, Polish


    Q. Does Bookwhen offer an API?

    Yes, Bookwhen has an API available for use.


    Q. What other apps does Bookwhen integrate with?

    Bookwhen integrates with the following applications:
    PayPal, Google Analytics 360, Worldpay, Stripe


    Q. What level of support does Bookwhen offer?

    Bookwhen offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum

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