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Alvaria Cloud Pricing, Features, Reviews and Alternatives

Alvaria Cloud product overview

What is Alvaria Cloud?

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

Key benefits of using Alvaria Cloud

Alvaria Cloud offers:

-Best-of-breed call center contact management, workforce optimization and self-service applications

-A rich set of APIs to support external integrations, including dashboard widgets and CRM systems

-Shared real-time and historical reporting across all capabilities

-Personalized, role-based desktop UX for agents, team leads and administrators

-Cloud neutral deployment and a convenient cloud subscription model

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)
Knowledge Base

Training options

Videos
Webinars
Live Online
In Person
Documentation

Alvaria Cloud pricing information

Value for money

4.1

/5

16

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alvaria Cloud features

Functionality

4.4

/5

16

Total features

38

2 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Alerts/Notifications
CRM
Customizable Reports
Social Media Integration
Alerts / Escalation

Functionality contenders

Alvaria Cloud users reviews

Overall Rating

4.4

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

8

7

0

1

0

Pros
The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

DM

David M.

It's a great product recommendable to use especially for big brands to help in supporting their customers.

RS

RONALD S.

I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes.

TN

Timothy N.

Cons
Poor reporting accuracy and little flexibility.

JG

Joe G.

The roll out has been tough. Local knowledge has been an issue due to speed of roll out.

dc

david c.

Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program.

SH

Shannon H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All communication is more fluid with our clients, if they are happy us even more.

Reviewed 4 years ago

Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Pros

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

Cons

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Vendor response

Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Aspect VIA Best in Class

Reviewed a year ago

The implementation was great and it was smooth transition. Aspect was outstanding.

Pros

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

Cons

There is nothing I dislike about the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Aspect Service & Reporting

Reviewed 2 years ago

We did not have a great overall experience with the aspect products

Pros

Aspect was recognized as a top tier Contact Center company

Cons

Poor reporting accuracy and little flexibility

Vendor response

Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aspect Via Review

Reviewed 3 years ago

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Pros

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics

Cons

It needs a fully registered software to enjoy all features, the trial version is limited

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rich user interface, easy to configure, a true omni-channel cloud platform

Reviewed 5 years ago

Updated user interface, access to the full suite of Aspect's product offerings

Pros

That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.

Cons

I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).

Vendor response

Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team

Alvaria Cloud FAQs and common questions

Q. What type of pricing plans does Alvaria Cloud offer?

Alvaria Cloud has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Alvaria Cloud?

Alvaria Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does Alvaria Cloud support?

Alvaria Cloud supports the following languages:
English, French, German, Portuguese, Spanish


Q. Does Alvaria Cloud offer an API?

Yes, Alvaria Cloud has an API available for use.


Q. What level of support does Alvaria Cloud offer?

Alvaria Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base

Common Alvaria Cloud comparisons

Alvaria Cloud logo
Genesys Cloud CX logo
Alvaria CloudvsGenesys Cloud CX

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