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Alvaria Cloud Pricing, Features, Reviews and Alternatives
Alvaria Cloud product overview
What is Alvaria Cloud?
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
Key benefits of using Alvaria Cloud
-Best-of-breed call center contact management, workforce optimization and self-service applications
-A rich set of APIs to support external integrations, including dashboard widgets and CRM systems
-Shared real-time and historical reporting across all capabilities
-Personalized, role-based desktop UX for agents, team leads and administrators
-Cloud neutral deployment and a convenient cloud subscription model
Typical customers
Platforms supported
Support options
Training options
Alvaria Cloud pricing information
Value for money
4.1
/5
16
Starting from
No pricing info
Value for money contenders
Alvaria Cloud features
Functionality
4.4
/5
16
Total features
38
2 categories
Functionality contenders
Alvaria Cloud users reviews
Overall Rating
4.4
/5
16
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
8
7
0
1
0
DM
David M.
RS
RONALD S.
TN
Timothy N.
JG
Joe G.
dc
david c.
SH
Shannon H.
Overall rating contenders
Anonymous Reviewer
Verified reviewer
Used daily for 2+ years
Review source
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Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.
I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team
David M.
Hospital & Health Care, 5,001-10,000 employees
Used daily for 1-2 years
Review source
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The implementation was great and it was smooth transition. Aspect was outstanding.
The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.
There is nothing I dislike about the product.
Joe G.
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
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We did not have a great overall experience with the aspect products
Aspect was recognized as a top tier Contact Center company
Poor reporting accuracy and little flexibility
Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.
RONALD S.
Telecommunications, 501-1,000 employees
Used daily for 2+ years
Review source
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It's a great product recommendable to use especially for big brands to help in supporting their customers.
Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics
It needs a fully registered software to enjoy all features, the trial version is limited
Shannon S.
Insurance, 501-1,000 employees
Used daily for 6-12 months
Review source
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Updated user interface, access to the full suite of Aspect's product offerings
That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.
I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).
Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team
Alvaria Cloud FAQs and common questions
Q. What type of pricing plans does Alvaria Cloud offer?
Alvaria Cloud has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Alvaria Cloud?
Alvaria Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What languages does Alvaria Cloud support?
Alvaria Cloud supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does Alvaria Cloud offer an API?
Yes, Alvaria Cloud has an API available for use.
Q. What level of support does Alvaria Cloud offer?
Alvaria Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base
Common Alvaria Cloud comparisons
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