Aspect Via Cloud contact center and workforce optimization solution ( 4.36/ 5 14 reviews) 4,507 Alternatives to Aspect Via
Explore a recommended list of Aspect Via alternatives for your business in 2020. Compare alternatives to Aspect Via side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Omni-channel customer communication and engagement
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Cloud based hospitality & vacation rental software
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Its been pretty good, the best QA buddy system that we've had yet.
Convert more leads in less time!
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. Great product & even better customer service. They have the wow factor. Spitfire has helped make our phone room run to the best of its ability.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
The Only All-in-One Call Tracking & Contact Center Solution
What users mention about CallTrackingMetrics See all reviews From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success. Brilliant service from the team, very simple to install and the reporting is excellent. I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.
Sales is a contact sport. Our Auto Dialer connects you 1st!
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Janna was my technical support representative and she was excellent. She had a great attitude.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Predictive Dialing solution for ARM system integration
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
Customer success, engagement, and satisfaction tracking
Customer Engagement and retention through NPS
Automated print and mail solution for omni-channel marketing
CRO using Social Proof and FOMO notifications
Online community platform for long-term customers
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.
Product experience analysis platform
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Customer journeys made personal
Multi Channel Live Chat Software for Website Engagement
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with. I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time.
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Create your own community app. No coding required.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Affordable Email Marketing Software
What users mention about SendX See all reviews Sendx is the best tool available in the market for better and reliable email automation campaigns. This will help you to turn your website visitors users into customers. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. A few minor bugs at times is the only disappointment we have been through.
Web push notifications for mobile & desktop
Real-time business intelligence and website optimization
Comprehensive Product and Customer Success Platform
Unified social media marketing and management platform
What users mention about Falcon.io See all reviews The export options are good and the generated reports look great. It would be even better if the reports allowed for further customization; advanced period comparison, layout options etc. This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software. I shared most in the I like section. For our big client its been a godsend, with smaller clients a bit trickier.
Suite of tools for brand management
Secure document collaboration & project management
What users mention about Huddle See all reviews I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure. It is very simple and easy to manage the leads and collorabate information. Comforting to know that all the information is safe and secure as well. Once we got it up and running the improvements we saw in our teamwork was clear. I would definitely recommend looking into it if you are on the market for something like this.
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews What I like most about this software is the ability to quickly email a link to an agreement, so that I can walk that individual through the agreement. I like the ease of use and the ability to save time and efforts for everyone involved by keeping them off the road traveling to other offices to sign paperwork. It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.
Enterprise-grade customer appointment scheduling
Artificial Intelligence-based knowledge management solution
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Cross-platform push notifications
Social Media Management Software for Business
What users mention about Sprout Social See all reviews I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.
AI-powered customer engagement platform
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Survey software and questionnaire tool
What users mention about SurveyLab See all reviews Great value for money thanks ease of use and ease of multilanguage setup/translation. This app is easy in use, the interface is user friendly and the support is very kind and helpful. They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Customer marketing platform
What users mention about Annex Cloud See all reviews Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests. Flexibility to adapt their platform to our specific loyalty program requirements. Easy to work with and responsive.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Embeddable, mobile cloud collaboration API
Multi-channel customer relations management platform
Your extended call centre
Next Generation Customer Interaction Platform
Automatic callbacks for website visitors within 25 seconds
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Cloud-based contact center solution
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
The Customer Friendship Platform
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Business messaging solution - SMS, FB Messenger, Kik, & Chat
What users mention about Quiq Messaging See all reviews The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success. It's probably the only thing we lost when moving over from Mightytext. I like that the software seamlessly moves between text and chat depending on the device being used by the consumer.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time. Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings. There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Communication management solution
All-in-one Contact Center Software
Intuitive cloud contact center software solution
API-based contact center tool with real & virtual agents
Omni-channel communications management and call tracking
Cloud-based CRM software for contact center agents
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Callback services and alternatives to waiting on hold
Call center CRM-integrated software
Cloud contact center & PBX
Contact center management solution
Call recording & workforce optimization solution
Phone platform for G Suite and Slack
Customer service and order tracking solution for businesses
VoIP communication and collaboration management solution
Contact Center Solutions for Improving Team Performance
Advanced cloud-based call center software
Predictive dialer solution for call centers
Streamline processes and tasks with interactive workflows
Communication solution for call management & distribution
Contact center solution for customer engagement
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Omni-channel contact center management platform
Workforce management for call centers
Call & Contact Center Software Focus Contact Center
Cloud omnichannel contact center software