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Booker vs Genbook Comparison

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Overview

Category Leaders

Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to run your salon and spa better.

Category Leaders

Genbook is a smart and simple all-in-one online scheduling solution that helps small business entrepreneurs in hair, beauty...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$129/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

470

262

96

35

61

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

202

56

4

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
My experience was Very good the great customer support when you contact them is fantastic and the system overall is user friendly.
The clients love it because they can make appointments on line and they love the text reminders for their appointments.

Pros

I love the ease of use as the administrator, for our clinician's, and for our clients. Having an app for both the management and the consumer is wonderful.
As online scheduling has become the standard it is their helpful features like accessible customer support, collection of online reviews, and simple interface that have kept me loyal.
The interface is contemporary and eye appealing. I appreciate the continued updates, features and ability to connect through my business website with ease.

Cons

They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll.
It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
Lack of customer service options, very difficult to chat with someone. Glitches happen: clients receiving cancellation emails, yet their appts haven't been cancelled.

Cons

Ve gotten very angry at times, really putting the service representative though a tongue lashing. Not because I’m mean or wanting to be a jerk, but because my business is counting on them.
Clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.
They often miss that last button to confirm their appointment. My old message about setting up their account seems to be defunct.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features101
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clock In / Out
  • Commission Calculations
  • Commission Management
  • Compensation Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Estimating
  • Event Calendar
  • Event Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Incentive Management
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Retail Inventory Management
  • Retail POS
  • Revenue Management
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Login
  • Shift Swapping
  • Shopping Cart
  • Social Media Integration
  • Subscription Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • User Profiles
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • iCalendar Support
  • Total features78
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clock In / Out
  • Commission Calculations
  • Commission Management
  • Compensation Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Estimating
  • Event Calendar
  • Event Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Incentive Management
  • Instructor Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Retail Inventory Management
  • Retail POS
  • Revenue Management
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Secure Login
  • Shift Swapping
  • Shopping Cart
  • Social Media Integration
  • Subscription Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • User Profiles
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • iCalendar Support

Integrations

  • Total integrations14
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Genbook

Review on Genbook

Reviewed a year ago

Overall I’m very happy with genbook. I haven’t had any mishaps or slip ups.

Pros

I love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to use. I also like the announcement ouI love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book ask my customers for reviews it makes it very easy and self-explanatory to use. I also like the announcement add on.

Cons

I don’t like that we can’t block anyone from booking. I also don’t like that genbook is partnered with stripe, stripe takes Way to much money for a fee.

Vendor response

Hi Imani, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Genbook

Best tool I use for my business!

Reviewed 4 years ago

Using Genbook has been the single best thing I've done for my business. I'm always hearing from customers how they love being able to book online, instead of playing phone tag.

Pros

easy to use, collects customer reviews which helps attract more customers

Cons

I wish appointments that I book from the app myself will also get notifications. Currently, you only get notifications from appointments booked on the website.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

Share this review:

Genbook

Good usable for a driving school

Reviewed a year ago
Pros

We use Genbook system more then 6 years. Every instructors are monitoring owe schedule of the daily job. They can contact with student and schedule next lessons. Abilities to book appointments online and make payments.

Cons

Abilities to book appointments online and make payments.

Vendor response

Hi Valeriy, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook

Scheduling

Reviewed a year ago
Pros

keeps all your customers information altogether for rebooking.

Cons

You cannot book a customer with multiple address.

Vendor response

Hi Edwin, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Genbook

Best thing we did for our business.

Reviewed 3 years ago

We've had a good experience using Genbook. It allows our clients to book anytime they wish, and saves us time from having to do that at our office... reducing the amount of phone calls to our office.

Pros

Easy of use and automatic capture of customer reviews.

Cons

We are unable to book on 10 minute intervals.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Genbook

Needs more marketing features

Reviewed a year ago

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Vendor response

Hi Valerie, Thanks for sharing your review with us and the community. I wanted to update my response as we now have more marketing features in our product, as you would have seen! Would you mind updating your review to reflect this? Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook

Great online scheduling

Reviewed a year ago

Great fit stylists and their customers

Pros

Easy to use, set up, and organize clients and appointments. Analytics are helpful too

Cons

There are some limitations for titling services/appts to be booked.

Vendor response

Hi Julie, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Genbook

Fabulous

Reviewed 5 years ago

Genbook has made my life at work easier. My clients know to go online and book their appointments, a few clicks and they are booked. I set back if they decide not to book it takes around 10 minutes to release the open space so someone else can book. With Genbook mobile app I can book, cancel and check my schedule wherever I am. I have very few phone calls due to Genbook online booking, I can not live without it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Genbook

Salon Owner

Reviewed a year ago

Not having to book appointments and send reminders .

Pros

Fairly Easy to operate . Very few times where booking is unavailable.

Cons

Reminders are not always efficient . When setting up multiple users , different names for the same services had to be different.

Vendor response

Hi Jamie, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook

Use to understand and use

Reviewed 8 months ago

Very easy schedule to book for my treatments

Pros

It’s affordable and very easy to use for my me and my clients

Cons

That I can’t make double appointments, my clients can and I can’t

Vendor response

Hi Lara, Thanks for your kind words and for taking the time to leave us a review! We are so happy to hear that you're finding Genbook easy to use. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Regarding your feedback on double appointments, I have added this to our current feature and update requests. Thanks again! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Genbook

Good for basic use

Reviewed a year ago

It's a good, very basic booking software for smaller businesses.

Pros

Ease of use. Easy for clients to navigate and book.

Cons

Not nearly enough reports. No new client report or way to track if new clients are booking and rebooking. Not a good check out process if not using the POS system. Would like it to change colors when checked out so you know it's dealt with. No report about late cancels or no show appointments.

Vendor response

Hi Lachlan, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Genbook

online booking app

Reviewed 2 years ago

My customers can book online and adjust the booking when ever they want day or night no more missed clients waiting to get a return call they just book online

Pros

The best for any business that needs on booking I can even link it to my website it has grown my business over 150% now

Cons

Nothing it is affordable and has no maintence at all

Vendor response

Hi Lynda, Thanks for taking the time to review your experience with Genbook. We are committed to providing the most helpful and supportive booking solution for your business, and are glad to know you're enjoying it! We appreciate your loyalty over the years. If we can help with anything or if you'd like to request any extra bells & whistles feel free to reach out any time. Happy Genbooking!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Genbook

Genbook Experience

Reviewed a year ago
Pros

Ease of use for a customer to book and/or reschedule an appointment.

Cons

The ease for the administrator to book appointments or block out times on my calendar.

Vendor response

Hi Ron, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook

Excellent software

Reviewed a year ago

Genbook is easy to use. The interface is contemporary and eye appealing. I appreciate the continued updates, features and ability to connect through my business website with ease.

Pros

Overall ease of use for me and customers.

Cons

When using the app, if I have existing clients that I've never booked through the app, their name doesn't come up so I can easily book them by just using the app. I had to go through the main website.

Vendor response

Hi Sherry, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Genbook

Grow your Business!

Reviewed a year ago

The biggest benefit is the ability to book appointments when I'm not available to answer/return calls. If I'm with a client, at the movies, asleep, whenever I cannot be reached, my clients always have access to my schedule online.

Pros

Convenience. Ease of use. Clients able to book appointments without contacting me directly.

Cons

Maybe a text option for appointment reminders? But I also assume that will cost more to provide.

Vendor response

Hi Ryan, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I wanted to address your request for a text feature and let you know that I have shared this with our support team who will respond to you. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out via support@genbook.com. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook

Easy to use

Reviewed 9 months ago
Pros

I am a barber that uses this product daily my customers and myself love how user friendly it is to book an appointment

Cons

Offline mode, so if the internet is down I can still see appointments that have been booked

Vendor response

Hey Dave, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Genbook

Great booking software

Reviewed a year ago
Pros

Has a professional appearance. Has great features.

Cons

I really would like genbook to make it easier for clients to book multiple services. They get a bit confused on how to. When I rebook them I would like to be able to book multiple services instead of having to create another appointment.

Vendor response

Hi Araceli, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team