Genbook Pricing, Features, Reviews & Comparison of Alternatives


Online scheduling that connects your business to the web

4.52/5 (48 reviews)

Genbook overview

Genbook is an online scheduling software available on web and dedicated iOS and Android apps for both customers and their consumers. Business owners and staff members offering personal services use the scheduling platform to receive and manage appointments, get reviews and payments from their clients, without having to follow up with phone calls and emails. Customers use the app to book their appointments, and can also pay and leave reviews for the business.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada

Supported languages

Genbook screenshot: View Your CalendarGenbook screenshot: Book New AppointmentsGenbook screenshot: See Your CustomersGenbook screenshot: Monitor Your Reviews

Genbook reviews

Value for money
Ease of use
Customer support
Elizabeth Shrader

Excellent scheduling software for growing multi-practice wellness center

Used daily for 2+ years
Reviewed 2018-08-15
Review Source: Capterra

Ease of use and fairly intuitive, even for non-tech savvy massage therapists. Phone app is excellent for booking and schedule changes. Individual practitioner's can manage their own schedules. Clients frequently comment on how easy it is for them to book on line. You can specify whether a client has to pay before booking (great for no-shows who owe ) or you can block certain clients (great for creepers). Customer service is very responsive. The analytics feature is extremely useful for generating real-time business data. The client database is easy to import/export; great for marketing. You can customize any and all services, including buffers, color coding, etc. Great for a business that is expanding - we've gone from 3 practitioners to 12 in less than two years, and it has met our needs quite well. Pricing is very competitive.

Read the full review

Steve Merola

Genbook Really Helps

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

Genbook continues to be a great tool for our business and we are happy to have used them for about 10 years. The ability to easily and conveniently allow clients to schedule appointments without the need for them to call our business. This is a great time-saver!

Read the full review

Brittney Carmichael

Genbook helped to grow my biz and free up my time!

Reviewed 2016-03-22
Review Source: Capterra

I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years. I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time. My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love! My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you. My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment. I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

Read the full review

Sienna Iadevaia, L.E.


Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

Great! There are rarely any glitches on their part. I love how user friendly it is! I really like that when they do any updates, it usually 3am or some other unGodly hour! :) It is easy to use for both my staff and clientele. The client review forms are awesome! So many great features!

Read the full review

MARIA Touchette

satisfied customer

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

i dont have to worry about double bookings, and have to call to remide my customers of their appointmnts, its easy for my customer to book online at their convenience and they can also manage their appointments to suit their busy schedule; my staff can each have their own schedule and manage from where. payments and reviews are very nice to manage. my customers are happy, thats mean, i am happy. thanks genbook.

Read the full review

Genbook pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Genbook's pricing starts at $39 per month for 1 staff member. All features are included in every plan and we offer a free 30 day trial.

Genbook features

Automatic Notifications
Data Import/Export
Invoice Management
Real Time Data
Reporting & Statistics

API (407 other apps)
Activity Dashboard (297 other apps)
Activity Tracking (180 other apps)
Audit Trail (165 other apps)
Auditing (245 other apps)
Compliance Management (189 other apps)
Custom Fields (173 other apps)
Customizable Reporting (233 other apps)
Document Storage (179 other apps)
Inventory Management (191 other apps)
Inventory Tracking (193 other apps)
Third Party Integration (210 other apps)
Workflow Management (202 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Special Promotions
  • Unlimited Appointments
  • Online Payments
  • Verified Customer Reviews
View All Features


ONLINE SCHEDULE | Appointments, staff, customers, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Accept customer payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google and Instagram.

MOBILE APPS | With dedicated iOS and Android apps for both merchants on consumers, you can manage your business at your fingertips and delight your customers with an intuitive interface.
Manage your business on-the-go with our Genbook Manager mobile app, and delight your customers with our easy-to-use Genbook Customer app.