Genbook Pricing, Features, Reviews & Comparison of Alternatives

Genbook

Together, we build a better business experience

4.67/5 (241 reviews)

Genbook overview

What is Genbook?

Genbook has committed over a decade to free entrepreneurs of distractions.
From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses.
Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business.
This means entrepreneurs are free to focus their efforts on what they value most - building a better business experience.
Since 2006, Genbook has helped over 22,000 small businesses in the personal service and wellness industry. Genbook has offices in Sydney, Australia and Los Angeles, USA.
www.genbook.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Genbook screenshot: Calendar and Scheduling Genbook 🔅 Together, we build a better business experienceGenbook screenshot: BookNow SiteGenbook screenshot: Brand ReputationGenbook screenshot: Secure PaymentsGenbook screenshot: Mobile WorkingGenbook screenshot: 24/7 Availability and IntegrationsGenbook screenshot: Client ExperienceGenbook screenshot: InsightsGenbook screenshot: Reserve with Google

Genbook reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.7
Rebecca Taylor Shaw, CCH

Like Having a Virtual Receptionist

Used daily for 2+ years
Reviewed 2019-12-13
Review Source: Capterra

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros
Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

Cons
The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Response from Genbook


Hi Rebecca Taylor,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

AMY Easley

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Used daily for 2+ years
Reviewed 2020-03-24
Review Source: Capterra

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook


Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natasha Ford

Thoroughly enjoy using Genbook

Used daily for 2+ years
Reviewed 2019-12-15
Review Source: Capterra

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros
I like that this software is always updating and ensuring that we're able to use it with ease.

Cons
My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Response from Genbook


Hi Natasha,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Valerie Holmberg

Needs more marketing features

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros
Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons
Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook


Hi Valerie,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Kelly Ard

Happy user for almost nine years

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros
What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons
The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Response from Genbook


Hi Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Genbook pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Genbook features

Automatic Notifications
Billing & Invoicing
Data Import/Export
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics

API (606 other apps)
Activity Dashboard (492 other apps)
Activity Tracking (304 other apps)
Audit Trail (284 other apps)
Auditing (340 other apps)
Compliance Management (337 other apps)
Customizable Reporting (378 other apps)
Document Management (259 other apps)
Document Storage (285 other apps)
Inventory Management (364 other apps)
Inventory Tracking (299 other apps)
Third Party Integration (361 other apps)
Workflow Management (359 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Special Promotions
  • Unlimited Appointments
  • Online Payments
  • Verified Customer Reviews
View All Features

Benefits

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Accept client payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.