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Genbook Logo

Genbook

The smart and simple all-in-one online scheduling solution

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Genbook Pricing, Features, Reviews and Alternatives

Genbook product overview

Price starts from

25

Per month

Flat Rate

What is Genbook?

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Key benefits of using Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.

MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Webinars
Documentation
In Person
Videos

Genbook pricing information

Value for money

4.6

/5

276

Starting from

25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Genbook features

Functionality

4.5

/5

276

Total features

62

6 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Data Import/Export
Inventory Management
Mobile Access
Access Controls/Permissions
Real Time Reporting

Functionality contenders

Genbook users reviews

Overall Rating

4.7

/5

276

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.22/10
Rating distribution

5

4

3

2

1

208

56

5

2

5

Pros
Amazing for social proof and I had good feedback from patients that Genbook was easy to use.
The software is perfectly made and really friendly to use. My Best investment of the Year 2020.
The ease of booking clients and having them great email and or text confirmation and reminders are great.
Cons
I frequently have trouble with the app on my mobile device, and this frustrates me.
The only thing that has ever angered me is when Genbook was doing promotions and a prior client got an appt for 1/2 the price and then stripe took a ridiculously large percentage of that.
The inability for the address to be assisted by Google when setting an appointment.

Overall rating contenders

Overall Rating

Best scheduler

Reviewed a year ago

Transcript

Sizzly A.: Hi, I'm Sizzly, I'm a licensed midwife in a healthcare industry, and I give Genbook a five...

AvatarImg
AvatarImg

Gaurav S.

Senior Lecturer and Program Manager

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Ease of doing business

Reviewed 2 years ago

Transcript

Guarav: Hello everybody. My name is Guarav. I'm a program director and assistant professor in the education...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happy user for almost nine years

Reviewed 3 years ago

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Vendor response

Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Reviewed 2 years ago

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Vendor response

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Killing my Business

Reviewed 3 years ago

Empty promises.

Pros

Use to be great and worked well with Google.

Cons

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Vendor response

Hi there, Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature. Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages. We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues. Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with. Warmly, The Genbook Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love genbook

Reviewed 3 months ago

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Pros

My favourite feature was that they automatically send out review requests to every client

Cons

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Genbook takes care of my business

Reviewed 3 years ago

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love. -Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Vendor response

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Genbook FAQs and common questions

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Genbook?

Genbook has the following typical customers:
Freelancers, Small Business


Q. What languages does Genbook support?

Genbook supports the following languages:
English


Q. Does Genbook support mobile devices?

Genbook supports the following devices:
Android, iPad, iPhone


Q. Does Genbook offer an API?

No, Genbook does not have an API available.


Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:
Wix, Constant Contact, Microsoft Outlook, Square Payments, WordPress, Stripe, Squarespace, Google Ads, Meta for Business, Google Calendar, Instagram, Google Maps


Q. What level of support does Genbook offer?

Genbook offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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