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Genbook Pricing, Features, Reviews and Alternatives
Genbook FAQs
Genbook product overview
Key benefits of using Genbook
PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.
RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.
MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.
ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.
MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.
Typical customers
Platforms supported
Support options
Training options
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Starting from
25
Per month
Flat Rate
Starting from
19.99
Per month
Flat Rate
Genbook pricing information
Value for money
4.6
/5
278
Starting from
25
Per month
Flat Rate
Pricing options
Value for money contenders
Genbook features
Functionality
4.5
/5
278
Total features
61
6 categories
Most valued features by users
Functionality contenders
Genbook users reviews
Overall Rating
4.7
/5
278
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.21/10
209
57
5
2
5
Overall rating contenders
Sizzly A.
Owner
Medical Practice, 1-10 employees
Review source
Transcript
Sizzly A.: Hi, I'm Sizzly, I'm a licensed midwife in a healthcare industry, and I give Genbook a five...
Gaurav S.
Program Director
Higher Education, 1,001-5,000 employees
Review source
Transcript
Guarav: Hello everybody. My name is Guarav. I'm a program director and assistant professor in the education...
David R.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.
Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.
As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.
Hi David, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Norma N.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
Review source
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I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!
I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.
Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Valerie H.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
Review source
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I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.
Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.
Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.
Hi Valerie, Thanks for sharing your review with us and the community. I wanted to update my response as we now have more marketing features in our product, as you would have seen! Would you mind updating your review to reflect this? Warmly, Cass on behalf of the Genbook team
Renee G.
Consumer Services, 1-10 employees
Used daily for 2+ years
Review source
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This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.
I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.
I wish we had an option to add photos to services.
Hi Renee, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Brannigan R.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
Review source
Share this review:
I love Genbook and have been using it for 6 years until they sold out to BOOKSY
My favourite feature was that they automatically send out review requests to every client
I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes
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