App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Genbook Logo

The smart and simple all-in-one online scheduling solution

Genbook Pricing, Features, Reviews and Alternatives

Genbook FAQs

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Genbook?

Genbook has the following typical customers:
Freelancers, Small Business


Q. What languages does Genbook support?

Genbook supports the following languages:
English


Q. Does Genbook support mobile devices?

Genbook supports the following devices:
Android, iPad, iPhone


Q. Does Genbook offer an API?

No, Genbook does not have an API available.


Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:
Wix, Constant Contact, Microsoft Outlook, Square Payments, WordPress, Stripe, Squarespace, Google Ads, Meta for Business, Google Calendar, Instagram, Google Maps


Q. What level of support does Genbook offer?

Genbook offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

Genbook product overview

Price starts from

25

Per month

Flat Rate

What is Genbook?

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Key benefits of using Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.

MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Webinars
Documentation
In Person
Videos

Not sure about Genbook? Compare it with a popular alternative

Genbook logo

Genbook

4.7
(278)
Fresha logo
4.9
(1.4K)

Starting from

25

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

Free

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Genbook pricing information

Value for money

4.6

/5

278

Starting from

25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Genbook features

Functionality

4.5

/5

278

Total features

61

6 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Data Import/Export
Mobile Access
Access Controls/Permissions
Inventory Management
Multi-Location

Functionality contenders

Genbook users reviews

Overall Rating

4.7

/5

278

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

209

57

5

2

5

Pros
Amazing for social proof and I had good feedback from patients that Genbook was easy to use.
The software is perfectly made and really friendly to use. My Best investment of the Year 2020.
The ease of booking clients and having them great email and or text confirmation and reminders are great.
Cons
I frequently have trouble with the app on my mobile device, and this frustrates me.
The only thing that has ever angered me is when Genbook was doing promotions and a prior client got an appt for 1/2 the price and then stripe took a ridiculously large percentage of that.
The inability for the address to be assisted by Google when setting an appointment.

Overall rating contenders

AvatarImg
AvatarImg

Sizzly A.

Owner

Medical Practice, 1-10 employees

Review source

Overall Rating

Best scheduler

Reviewed 4 years ago

Transcript

Sizzly A.: Hi, I'm Sizzly, I'm a licensed midwife in a healthcare industry, and I give Genbook a five out of five star. I did go through a lot of softwares to see which one suited my business better. And, I did use acute schedule, team schedule, and even Google, and it didn't fit for my scheduling online needs, and it wasn't easy to use for my clients. I chose Genbook for a lot of reasons. One being the easiest software to book online for my clients. Second, the easy access that I have on scheduling on my iPhone or my laptop on the go. And, also the price point fit very perfectly for my company. I've been with Genbook now for 10 years and I've grown with them and all the features that it has, has even made my company better for it. When I switched to Genbook, it was super easy to switch, easy to export, import information, and it was literally one download, one upload, and I was ready to use it. I recommend this product because it's very easy to use and has a lot of versatilities to reschedule. And also, being a brand new business owner like I was 10 years ago, and you're the only person running the company, you could put it on your website or just send someone a link to the scheduling site, so they can book it themselves so they can see your schedule and their schedule at the same time, and that way it works both ways for your client as well as yourself.

AvatarImg
AvatarImg

Gaurav S.

Program Director

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Ease of doing business

Reviewed 4 years ago

Transcript

Guarav: Hello everybody. My name is Guarav. I'm a program director and assistant professor in the education industry, and I give Genbook a four out of five. Before I got on to Genbook, I was scrambling about my options. It was a pain to manage my calendars and my appointments. I was definitely looking for something which could automatically manage my schedule. Calendly was one of the options, but then Genbook came along the way, and I just went with it. With Genbook, It's very easy for me to share the URL through which somebody can book an appointment with me. It's easy for people to get reminders. It's easy for me to get a reminder when somebody books an appointment. And the best thing about Genbook, it synchronizes with my Outlook. I need something to manage my actual calendar, which is on Outlook and I needed something so that I can give it to the potential people I was meeting to have an understanding of my availability. Genbook provided me with the most fluid and flexible options in terms of setting it up. I mean, honestly, setting up Genbook was like one, two, three, and there we would go. In less than 15 minutes I had gen books set up for myself and I had published it on my website and people started booking appointments. Managing appointments is like the easiest thing I've done so far with my appointments and I love Genbook for that. It took me a few minutes to understand what the interface was. And within a few minutes, I had my appointment slot set up. I could very easily go and manage my availability so much so that I can have my long-term and short-term availability set up on Genbook within a few minutes. I can also set up my vacation. I can set up the times for the different days differently. I mean, in terms of managing your schedule, everything that you need was right there as an option. One of the great things about Genbook was that it was easy for me to add my team members as well. And now with one single link, anybody who wanted to meet me or my team could see our availability right then and there. One of the other good features about gen book is, is the integration with your calendar. I use Outlook and it was so easy for me to just synchronize my Outlook calendar with Genbook. That's important for me because Genbook doesn't take care of all my appointments that are happening at work. So I needed something which would speak into what my work calendar looks like and what my appointments are, and bring it together. And honestly, setting up Genbook doesn't require a lot of technical skills. It should take you hardly five or 10 minutes. And the Genbook support staff is right there. If you want to chat with them, or you want to watch some of their tutorials or videos, it's very easy. The bottom line is you will never get lost when it comes to setting up Genbook for your organization. Well, if you are contemplating using Genbook, what I would recommend is go with it. It has a free trial available and when I had to work at out of it for my organization, I just reached out to the support staff and they were able to tailor a plan that fit my needs. I was able to get some discounts, which Genbook in most of the cases has it going on throughout the year. So I would recommend this highly for your organization, because again, there are a lot of other options available in the market, but something that encapsulates all the different varieties of businesses and the needs that those businesses can have, I think Genbook stands out. Another thing with Jen book is I believe that they continuously look into these recommendations that you make. For example, I had an issue with syncing my Outlook calendar initially. And I made a recommendation. It was less than four weeks that they took that recommendation and they put it into their production requirement. I liked the way the support staff is right there to help you. And at the end of the day, I believe that good service is a differentiator in any market. And Genbook really does a lot. If I could go and recommend Genbook, just based on their service, it's a five on five. It is a great, great asset to your organization. And let me tell you, managing your appointments will never be a pain again. Try Genbook and know it for yourself.

AvatarImg
AvatarImg

David R.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Genbook removes barriers for scheduling chiropractic office visits

Reviewed 5 years ago

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.

Pros

Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.

Cons

As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.

Vendor response

Hi David, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NN
AvatarImg

Norma N.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use and clean user interface

Reviewed 4 years ago
Pros

I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons

I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Vendor response

Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VH
AvatarImg

Valerie H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Needs more marketing features

Reviewed 5 years ago

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Vendor response

Hi Valerie, Thanks for sharing your review with us and the community. I wanted to update my response as we now have more marketing features in our product, as you would have seen! Would you mind updating your review to reflect this? Warmly, Cass on behalf of the Genbook team

BR
AvatarImg

Brannigan R.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love genbook

Reviewed 2 years ago

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Pros

My favourite feature was that they automatically send out review requests to every client

Cons

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

MG
AvatarImg

Michelle G.

Alternative Medicine, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use and fantastic for collecting high-quality customer reviews!

Reviewed 4 years ago

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated emails to collect patient testimonials and published them to the landing page. Amazing for social proof and I had good feedback from patients that Genbook was easy to use.

Pros

I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic. Super effective!

Cons

It didn't connect to my EHR, but that was really okay for the time I was using it. It was still a software my patients found easy to use so I kept it for a long time.

Vendor response

Hi Michelle, Thank you so much for taking the time to leave us this wonderful review. We're so happy you like our review feature! Many other customers share the same feedback with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Related categories