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Genbook

4.7
(278)

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The smart and simple all-in-one online scheduling solution

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(16)

Genbook Pricing, Features, Reviews and Alternatives

Genbook FAQs

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Genbook?

Genbook has the following typical customers:
Freelancers, Small Business

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Q. What languages does Genbook support?

Genbook supports the following languages:
English

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Q. Does Genbook support mobile devices?

Genbook supports the following devices:
Android, iPad, iPhone

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Q. Does Genbook offer an API?

No, Genbook does not have an API available.

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Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:
Wix, Constant Contact, Microsoft Outlook, Square Payments, WordPress, Stripe, Squarespace, Google Ads, Meta for Business, Google Calendar, Instagram, Google Maps

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Q. What level of support does Genbook offer?

Genbook offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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Genbook product overview

Price starts from

25

Per month

Flat Rate

What is Genbook?

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Key benefits of using Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.

MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Webinars
Documentation
In Person
Videos

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Why am I seeing this?

Genbook pricing information

Value for money

4.6

/5

278

Starting from

25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Genbook features

Functionality

4.5

/5

278

Total features

61

6 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Data Import/Export
Mobile Access
Inventory Management
Access Controls/Permissions
Real Time Reporting

Functionality contenders

Genbook users reviews

Overall Rating

4.7

/5

278

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

209

57

5

2

5

Pros
Amazing for social proof and I had good feedback from patients that Genbook was easy to use.
The software is perfectly made and really friendly to use. My Best investment of the Year 2020.
The ease of booking clients and having them great email and or text confirmation and reminders are great.
Cons
I frequently have trouble with the app on my mobile device, and this frustrates me.
The only thing that has ever angered me is when Genbook was doing promotions and a prior client got an appt for 1/2 the price and then stripe took a ridiculously large percentage of that.
The inability for the address to be assisted by Google when setting an appointment.

Overall rating contenders

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Sizzly A.

Owner

Medical Practice, 1-10 employees

Review source

Overall Rating

Best scheduler

Reviewed 3 years ago

Transcript

Sizzly A.: Hi, I'm Sizzly, I'm a licensed midwife in a healthcare industry, and I give Genbook a five...

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Gaurav S.

Program Director

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Ease of doing business

Reviewed 3 years ago

Transcript

Guarav: Hello everybody. My name is Guarav. I'm a program director and assistant professor in the education...

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David R.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Genbook removes barriers for scheduling chiropractic office visits

Reviewed 4 years ago

My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.

Pros

Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.

Cons

As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.

Vendor response

Hi David, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

NN
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Norma N.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and clean user interface

Reviewed 3 years ago
Pros

I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons

I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Vendor response

Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

VH
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Valerie H.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Needs more marketing features

Reviewed 4 years ago

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Vendor response

Hi Valerie, Thanks for sharing your review with us and the community. I wanted to update my response as we now have more marketing features in our product, as you would have seen! Would you mind updating your review to reflect this? Warmly, Cass on behalf of the Genbook team

RG
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Renee G.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool for Small Businesses

Reviewed 4 years ago

This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.

Pros

I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.

Cons

I wish we had an option to add photos to services.

Vendor response

Hi Renee, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

BR
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Brannigan R.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love genbook

Reviewed 2 years ago

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Pros

My favourite feature was that they automatically send out review requests to every client

Cons

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

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