Genbook Pricing, Features, Reviews & Alternatives

Genbook

The smart and simple all-in-one online scheduling solution

4.69/5 (267 reviews)

Genbook overview

What is Genbook?

Genbook has committed over a decade to free entrepreneurs of distractions with it's all-in-one online scheduling solution.

From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses in hair, beauty and wellness.

Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business. From online scheduling to reputation management, Genbook frees entrepreneurs so that they are able to reach their greatest results.

Since 2006, Genbook has helped over 22,000 small businesses in the hair, beauty, personal service and wellness industry and continues to see thousands of businesses come on board and thrive.
www.genbook.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

B@3927cac8
Genbook screenshot: Calendar and SchedulingGenbook ? Together, we build a better business experienceGenbook screenshot: BookNow SiteGenbook screenshot: Brand ReputationGenbook screenshot: Secure PaymentsGenbook screenshot: Mobile WorkingGenbook screenshot: 24/7 Availability and IntegrationsGenbook screenshot: Client ExperienceGenbook screenshot: InsightsGenbook screenshot: Reserve with Google

Genbook user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.8
  4.8
Kelly A.

Happy user for almost nine years

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros
What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons
The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Response from Genbook


Hi Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

AMY E.

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Used daily for 2+ years
Reviewed 2020-03-24
Review Source: Capterra

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook


Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Nicole M.

Great Value

Used daily for 2+ years
Reviewed 2021-03-25
Review Source: Capterra

Great product for booking and price.

Pros
The reviews and easy for clients and providers.

Cons
Retail, wish it could track retail inventory

Response from Genbook


Hi Nicole,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Killing my Business

Used daily for 2+ years
Reviewed 2019-04-08
Review Source: Capterra

Empty promises.

Pros
Use to be great and worked well with Google.

Cons
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Response from Genbook


Hi there,

Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.

Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.

We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.

Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.

Warmly,
The Genbook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Norma N.

Easy to use and clean user interface

Used daily for 2+ years
Reviewed 2021-02-03
Review Source: Capterra

Pros
I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons
I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Response from Genbook


Hi Norma,

We really appreciate you taking the time to leave us this amazing review!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Genbook pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Genbook features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Data Import/Export
Inventory Management
Mobile Access
Reporting & Statistics

API (880 other apps)
Activity Tracking (539 other apps)
Audit Management (555 other apps)
Audit Trail (548 other apps)
Compliance Management (677 other apps)
Customizable Reports (596 other apps)
Document Management (786 other apps)
Reporting/Analytics (1053 other apps)
Search/Filter (635 other apps)
Status Tracking (562 other apps)
Third Party Integrations (760 other apps)
Workflow Management (705 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews
View All Features

Benefits

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage and more.