App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

CA Service Desk Manager

Knowledge base management software for the IT sector

Table of Contents

Is this product right for your business?

Find out with a

CA Service Desk Manager - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

CA Service Desk Manager overview

What is CA Service Desk Manager?

CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

Managers can gain insights into suggested workflows and instructional guidance regarding critical processes such as password resetting. CA Service Desk Manager offers a change management module, which allows teams to perform root cause analysis and prevent unauthorized changes across systems. Supervisors can also set up federated search functionality to facilitate knowledge management.

CA Service Desk Manager lets service desk analysts gain insights into business-specific reports using mobile applications on iOS and Android devices.

Starting price

Alternatives

with better value for money

CA Service Desk Manager’s user interface

Ease of use rating:

3.5

(13)

CA Service Desk Manager reviews

Overall rating

3.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.25/10

Rating distribution

Who uses CA Service Desk Manager?

Based on 13 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Banking

Use cases

IT Service

CA Service Desk Manager's key features

Most critical features, based on insights from CA Service Desk Manager users:

Knowledge management

5.0

(1)

Self service portal

5.0

(1)

All CA Service Desk Manager features

Features rating:

3.3

(13)

Change management

(0)

Dashboard

(0)

Incident management

5.0

(1)

IT asset management

5.0

(1)

Knowledge base management

(0)

Knowledge management

5.0

(1)

Mobile app

(0)

Multi-Channel communication

(0)

Self service portal

5.0

(1)

Support ticket management

(0)

CA Service Desk Manager alternatives

CA Service Desk Manager

3.5

(13)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.4

Features

3.3

Value for Money

2.7

Customer Support

3.5

InvGate Service Management

4.6

(108)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

monday service

4.6

(108)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

Freshservice

4.5

(689)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

CA Service Desk Manager integrations (2)

Integrations rated by users

We looked at 13 user reviews to identify which products are mentioned as CA Service Desk Manager integrations and how users feel about them.

Enzoic for Active Directory Lite

Integration rating: 5.0 (1)

System Center

Integration rating: 5.0 (1)

“We use System center in conjunction with Automox. While Automox allows us to patch devices and push out software, System Center allows us to re-image computers when needed. Automox takes care of patching them after.”

Amar O.

Junior Systems Administrator