Centercode Reviews

The platform offered by Centercode is extremely adaptable to various business needs related to product validation. They take a lot of guess work out of the tests we run by providing general templates and industry knowledge. The platform itself allows for customization and has supported all of our needs over the years Their support team is top notch and the rest of their employees are excellent to interact with. Truly a top notch product and company

It is so powerful that sometimes a user can get lost or not understand the repercussions of an action they take. I suppose this is a good problem but can take a while to on-board a new employee and get them up to speed on the intricacies and capabilities of the platform

Mighty tool: User management, communication, surveys, feedback management, release distribution, providing activation keys etc. We usually can do everything for our tests in the Centercode platform. The support is very fast and the people working there are professional and nice. Also, customizable. We were able to whitelable it quite good (custom CSS, custom string sets, banners, colors, ...).

Sometimes, we struggle with bugs. But those are mostly fixed very fast and the support provides good workarounds.

I like the possibility to have all the data in one place only and use the platform to communicate directly with the users engaging with them mostly through surveys.

Personally I have fount the software not user-friendly and hard to get the project set-up in some cases. All the micro-steps are hard to get and take time to make sure to have set-up everything correctly.

I loved the overall feature set that Centercode came with, even at the lower subscription tiers. There are countless ways to customize the software, and that lends itself heavily to the overall positive impact that I had using the software. Not only that, the customer service is TOP NOTCH. I have never had a poor interaction with Centercode's support team. They are, hands down, one of the best that I've interacted with. They sincerely care about their customers and their success.

The learning curve can be somewhat high, but I think that's more a result of how one implements the software in their organization, rather than Centercode being hard to learn. That being said, to get the full value of Centercode, it did take me a while to get the hang of it.

Breadth of features is truly impressive. There's so much that Centercode can do that sometimes it's almost overwhelming. If you can dream it, there's a good chance Centercode can do it - it just might take some creativity in working around limitations.

The new user experience from a project admin standpoint is tough. There's so much to learn. I usually dedicate at least a week to just Centercode training when I onboard a new team member, and even then, there are so many small details that you don't really figure out until you've already made a mistake.

We could create the group of customers to manage them in various sub forums, and easily to setup the surveys and report after customer responses. It also provides the rich filter functionalities to get the info we want.

Now community App is really convenient and popular, and we highly wish to have the connection between community APP and centercode forums. It will be better ease of use, and easily get customer engaged.

My favorite part of the tool is the sheer amount of functionality that is available. In my projects, there is a lot of feedback that I need to keep track of. Centercode allows me to keep track of this feedback and also communicate in organized fashion with my users.

There is a large learning curve to this tool so it takes a bit to figure out all of the functionality and how it is useful.

It's a sandbox design. You could play around all day and design projects completely different from a previous project you just ran. There are an insane amount of features and add-ons that you could include in projects, sometimes a bit overwhelming but if you learn it well enough it could provide very useful to overall business strategy.

It's a sandbox design...While its great to have so many options, would like to see something a bit more "structured" with more ability for consistency. I know the company is working hard on a new build that will help with this so looking forward to working with that and seeing the results.

I like the way I can use filters to pull specific information based on the questionnaire we provide testers

Not all features are intuitive. Meeting with the teams who use this tool daily will bring an improved prospective as to what could be improved.

Centercode has allowed my organization to facilitate multiple field trials at the same time, providing a consistent interface and methodology across each trial and phase. Ability to copy and reuse reporting and other templates greatly decreases the required Admin work.

Centercode can have a steep learning curve at the beginning - multiple methods to perform an action, however usually one proper method that is not always self-evident.

The tool allows you to manage your testers, their tasks and survey results all in one tool. Everything from getting the testers to complete their profile to recruiting them to specific tests if very simple.

Scoring our testers has been a challenge and understanding how much a tester is participating is something that we have had to manage with PowerBi.

Large pool of testers. Simple user interface. Easy to manage to different groups of testers. Great reporting options.

Unable to merge different Beta projects seamlessly. Support for only one language per project.

- Multifunctional - Participant friendly - Always improving and adapting

- Tough learning curve (to new admin users)

Very easy to setup centralized project portals to communicate with and gather feedback from users.

Some things were very time consuming. For example, having user automation to score participants is great, but takes up too much time to do for each project. We also couldn't pull data on a user's overall performance, but by each individual project.

First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.

Often confusing how to customize roles, permissions, or visibility of certain features. This can also be a strength, but it isn't always intuitive how to configure without thorough review of documentation or reaching out to the

easy to define criteria and the perfect tool for communication with lots of people/

It is not very straight forward and hard to find out all features. You need to be trained in each single/simple steps. Otherwise, you can not find easily what you need.

Centercode is a robust platform that my team is able to use to run a variety of customer validation projects. The Centercode support team is a highly responsive team of professionals that provide great value as thought partners as you tailor the platform to meet your unique needs.

While Centercode has a ton of features, the user interface isn't always the most intuitive. I often find myself forgetting where to find certain items, as they're not located where I would expect them to be. As a child of the internet age and very tech-savvy individual, I don't usually have this problem with other software.

Lots of customization possibilities that are possible

Onboarding new colleagues can be clunky, as some things are not as straight forward as expected

The amount of features that the platform has

It's not open source. It would be nice if more experience users could program their own features

I appreciate that Centercode makes it easy to invite beta participants, manage reports bugs and suggestions and add tasks and reminders for participants.

Many features are difficult to find and use, and don't seem to be intuitively organized. For example, all features relating to sending emails to participants should be in one place.

This software gives a complete end to end perfection about the product , make life easier

Some of the features like passing dynamic value from customer end wrt any key values, make some more automation like creating the project,survey via api.

The ability to configure a beta and the amount of functionality and features is comprehensive.

It has a steep learning curve and the integrations require us to commit cycles to development work.

The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database.

I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve.

I like that you frequent are get notified on mail that something can be done.

Have a bit of troble navigating around and find stuf like what have I reported - but guess this will come by time

The software made it very easy to test what I needed to test.

I would have liked to be alerted when my testing software had updates.