Centercode Pricing, Features, Reviews & Comparison of Alternatives

Centercode

Client satisfaction solution

4.57/5 (23 reviews)

Centercode overview

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers, and employees. The platform lets users measure product success through net promoter scores, KPI metrics, and more.

Centercode's key features include website management, content moderation, ideation/crowdsourcing, a question library, rater tracking, a self-service portal, external reviewer support, aggregate reports, customizable questions, and project planning/scheduling. Users can detect and resolve bugs, as well as prioritize tasks across various stages of product development.

AI-based technology evaluates features and item characteristics automatically. Centercode’s dashboard gives users quick and central access to all organizational data. Users can utilize the feedback scoring module to manage and prioritize client reviews, allowing users to develop products based on this data.
www.centercode.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Germany

Supported languages

English, Czech, Danish, Dutch, Finnish and 8 other languages, French, German, Hebrew, Hungarian, Irish, Norwegian, Polish, Swedish
Centercode screenshot: Centercode beta testing screenshotIntroduction to CentercodeCentercode screenshot: Centercode automated workflow handling screenshotCentercode screenshot: Centercode issue tracking screenshot

Centercode reviews

Excellent
13

Very good
10

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  3.8
  4.9
Simeon Dwyer

Centercode increased my value to the organization

Used daily for 2+ years
Reviewed 2019-09-03
Review Source: Capterra

Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed

Pros
Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.

Cons
I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Chris Mitchell

My #1 Software Product

Used daily for 2+ years
Reviewed 2019-09-06
Review Source: Capterra

We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.

Pros
Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.

Cons
Quite a steep learning curve for new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ryan Seller

Great product, great people, great company!

Used daily for 2+ years
Reviewed 2019-10-04
Review Source: Capterra

Cetnercode's platform has allowed us to become more efficient and consistent in how we evaluate our products prior to market launch. They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal Great product, great people, great company.

Pros
The platform offered by Centercode is extremely adaptable to various business needs related to product validation. They take a lot of guess work out of the tests we run by providing general templates and industry knowledge. The platform itself allows for customization and has supported all of our needs over the years Their support team is top notch and the rest of their employees are excellent to interact with. Truly a top notch product and company

Cons
It is so powerful that sometimes a user can get lost or not understand the repercussions of an action they take. I suppose this is a good problem but can take a while to on-board a new employee and get them up to speed on the intricacies and capabilities of the platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Holger Reich

Our main working platform, overall quite satisfied

Used daily for 2+ years
Reviewed 2019-10-02
Review Source: Capterra

As already mentioned above, the platform delivers us everything, we usually need. And they are going on enhancing it with new features and improvements quite often. Because of the wide selection of features and functionalities, it was not that easy to use at the beginning, but we got a good training then. If there is something wrong (a bug or if I do not understand something), the Centercode team is very quick, professional and nice.

Pros
Mighty tool: User management, communication, surveys, feedback management, release distribution, providing activation keys etc. We usually can do everything for our tests in the Centercode platform. The support is very fast and the people working there are professional and nice. Also, customizable. We were able to whitelable it quite good (custom CSS, custom string sets, banners, colors, ...).

Cons
Sometimes, we struggle with bugs. But those are mostly fixed very fast and the support provides good workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dean Nahum

Best all-in-one solution for Beta but poor UX (especially mobile) and lacks many basic features

Used daily for 2+ years
Reviewed 2019-09-08
Review Source: Capterra

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f). I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.

Pros
I like the fact that it has everything in one place. You can scroll from a forum to a bug all in one place

Cons
The fact that it has very limited design that you cannot customize as much as you need. The mobile UX is just not good enough.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Centercode pricing

Pricing options
Subscription
View Pricing Plans

Contact Centercode for pricing details.

Centercode features

Activity Dashboard
Customizable Reporting
Customizable Templates
Reporting & Statistics
Surveys & Feedback

API (362 other apps)
Activity Tracking (164 other apps)
Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (197 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Reminders (187 other apps)
Social Media Integration (165 other apps)
Third Party Integration (214 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Centercode

Key features of Centercode

  • Aggregate Reports
  • Analytics
  • Comparative Reports
  • Content Moderation
  • Data Analysis Tools
  • Data Export
  • Discussions / Forums
  • File Sharing
  • Group Management
  • Idea Management
  • Ideation / Crowdsourcing
  • Individual Reports
  • Knowledge Management
  • Member Directory
  • Membership Management
  • Mobile Survey
  • Multi-Channel Collection
  • Multiple Question Types
  • Prioritization
  • Project Planning/Scheduling
  • Question Branching
  • Rater Tracking
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Skip Logic
  • Supports Audio / Images / Video
  • Supports External Reviewers
  • Survey Builder
  • Testing/QA Management
View All Features