Centercode Pricing, Features, Reviews & Alternatives

Centercode

Client satisfaction solution

4.38/5 (61 reviews)

Centercode overview

What is Centercode?

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers, and employees. The platform lets users measure product success through net promoter scores, KPI metrics, and more.

Centercode's key features include website management, content moderation, ideation/crowdsourcing, a question library, rater tracking, a self-service portal, external reviewer support, aggregate reports, customizable questions, and project planning/scheduling. Users can detect and resolve bugs, as well as prioritize tasks across various stages of product development.

AI-based technology evaluates features and item characteristics automatically. Centercode’s dashboard gives users quick and central access to all organizational data. Users can utilize the feedback scoring module to manage and prioritize client reviews, allowing users to develop products based on this data.
www.centercode.com

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Germany

Supported languages

English, French, Hebrew, Czech, Danish and 8 other languages, Dutch, Norwegian (Bokmal), Polish, Finnish, Irish, Hungarian, Swedish, German
Centercode screenshot: Centercode beta testing screenshotIntroduction to CentercodeCentercode screenshot: Centercode automated workflow handling screenshotCentercode screenshot: Centercode issue tracking screenshot
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Centercode user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  3.5
  4.7
T Ryan A.

Product Review

Used daily for 2+ years
Reviewed 2019-09-03
Review Source: Capterra

Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing.

Pros
Centercode is an excellent tool that helps Bluebeam organize test participants and run multiple simultaneous customer validation projects. Being able to use data science to turn the "voice of the customer" into actionable business intelligence has made our products better and helped foster a sense of cooperation and trust between Bluebeam and our Customers.

Cons
The administrative interface takes a while to get used to. I was a DBA for several years so the "data model" and filtering make sense to me, but for some of our design and product users the ability to review feedback has been a struggle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kathy D.

Single Platform to Manage Alpha/Beta Programs

Used weekly for less than 6 months
Reviewed 2020-03-10
Review Source: Capterra

I think the positives definitely outweigh the negatives - so glad to have a single platform where I can manage, collect, and review alpha and beta feedback. Not sure how I lived without it!

Pros
Centercode is a fantastic solution for any org wanting to run an efficient alpha or beta program - it allows you to manage the entire end-to-end process in one platform. Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle. We leverage the forums to encourage feedback and discussion from our testers, and to promote discussion between testers. Their online guides + educational materials available online a superb and super helpful.

Cons
The overhead of setting up a project is not always intuitive - you sometimes end up digging through the various Project Tools to determine where things need to be setup. The way Centercode has determined you should gather feedback is okay 90% of the time - on the odd occasion that you need to run an alpha with a little less overhead for gathering feedback, it can be a little rigid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joy T.

Every Company Should Implement Customer Validation Testing

Used daily for 1-2 years
Reviewed 2021-03-10
Review Source: Capterra

One stop shop for all my beta tests. Great platform that gets better over time. Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

Pros
That I can be creative and create the exact test space needed dependent on the products / app I am testing and structure the surveys and feedback based on my teams deliverables (goals).

Cons
Just minor things like having to replace survey links test over test (annoying when I am running multiple tests). My team also has to separate iOS and Android as individual test spaces, it'd be nice to be able to hold everything in the same test space but shield iOS vs. Android testers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tillmann R.

Music technology is a long-term experience

Used weekly for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

Centercode is an one-stop-solution for private beta testing. There are great things about it and things that could be improved. At any time the Centercode Team will be there for you, to train or explain to you how things work. So overall it's a pretty good experience.

Pros
Centercode helps with getting long-term feedback from a dedicated community of (private) beta participants. It's an all encompassing tool supporting our needs for: - hosting and communicating with our UR & QA communities - collecting unsolicited feedback (forums, suggestions) - collecting focused, solicited feedback (surveys, emails)

Cons
Workflows are abstract and usually there is one, abstract way to setting something up. The IA is mostly centered around artefacts not workflows, which doesn't help. If you don't use or set up workflows all the time, you need to constantly relearn a lot. This can lead to fewer users (internal users, like designers or developers) engaging with the software. The whole user experience definitely leads to a bias in external user participation, only technically inclined people will participate actively on this platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Le' Darien D.

A great product with even greater support

Used daily for 1-2 years
Reviewed 2020-05-29
Review Source: Capterra

When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.

Pros
The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.

Cons
My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Centercode pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Centercode for pricing details.

Centercode features

Activity Dashboard
Customizable Templates
Data Import/Export
Email Marketing
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback

API (515 other apps)
Access Controls/Permissions (296 other apps)
Alerts/Notifications (423 other apps)
CRM (307 other apps)
Calendar Management (310 other apps)
Contact Management (365 other apps)
Customer Database (327 other apps)
Customizable Branding (359 other apps)
Email Management (322 other apps)
Mobile Access (407 other apps)
Search/Filter (310 other apps)
Social Media Integration (310 other apps)
Third Party Integrations (430 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Centercode

Key features of Centercode

  • Aggregate Reports
  • Analytics
  • Comparative Reports
  • Content Moderation
  • Data Analysis Tools
  • Data Export
  • Discussions / Forums
  • File Sharing
  • Group Management
  • Idea Management
  • Ideation / Crowdsourcing
  • Individual Reports
  • Knowledge Management
  • Member Directory
  • Membership Management
  • Mobile Survey
  • Multi-Channel Collection
  • Multiple Question Types
  • Prioritization
  • Project Planning/Scheduling
  • Question Branching
  • Rater Tracking
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Quotas
  • Response Validation
  • Skip Logic
  • Supports Audio / Images / Video
  • Supports External Reviewers
  • Survey Builder
  • Testing/QA Management
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