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Click2Coach
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce optimization software for contact centers
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Click2Coach - 2026 Pricing, Features, Reviews & Alternatives
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Click2Coach overview
What is Click2Coach?
Click2Coach is a workforce optimization application that helps contact center supervisors and their agents evaluate and improve performance. Using the cloud software, supervisors can record agents' voice and screen during their calls with customers. You can also record keystrokes and the apps agents use before, during and after customer interactions.
These recorded sessions can be played back using Click2Coach's audio/video player. Supervisors can then annotate these recording and create custom evaluation forms to give to agents. You can also use the dashboard, reporting and analytics tools to continuously monitor agent performance and identify trending behavior.
Using this data, Click2Coach can help to identify which agents need extra training and in what areas. You can plan and author training sessions and material using the built-in training tools, or you can deliver coaching on the fly from within the app directly to agents desktops.
Key benefits of using Click2Coach
Starting price
Alternatives
with better value for money
Click2Coach’s user interface
Click2Coach reviews
Overall rating
4.3
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
1
0
0
0
Click2Coach's features
Features rating:
Click2Coach alternatives
Click2Coach
Starting from
25
/user
Dialpad
Starting from
27
Per month
Salesforce Service Cloud
Starting from
25
Per month
Ringover
Starting from
29
Per month
Click2Coach pricing
Value for money rating:
Starting from
25
/user
User opinions about Click2Coach price and value
Value for money rating:
Click2Coach support options
Typical customers
Platforms supported
Support options
Training options
Click2Coach FAQs
Click2Coach has the following pricing plans:
Starting from: $25.00
These products have better value for money
Q. Who are the typical users of Click2Coach?
Click2Coach has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Click2Coach support?
Click2Coach supports the following languages:
German, Spanish, English
Q. Does Click2Coach offer an API?
No, Click2Coach does not have an API available.
Q. What level of support does Click2Coach offer?
Click2Coach offers the following support options:
Email/Help Desk, Phone Support