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Click2Coach Pricing, Features, Reviews and Alternatives

Click2Coach FAQs

Q. Who are the typical users of Click2Coach?

Click2Coach has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Click2Coach support?

Click2Coach supports the following languages:
English, German, Spanish

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Q. Does Click2Coach offer an API?

No, Click2Coach does not have an API available.

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Q. What level of support does Click2Coach offer?

Click2Coach offers the following support options:
Email/Help Desk, Phone Support

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Click2Coach product overview

What is Click2Coach?

Click2Coach is a workforce optimization application that helps contact center supervisors and their agents evaluate and improve performance. Using the cloud software, supervisors can record agents' voice and screen during their calls with customers. You can also record keystrokes and the apps agents use before, during and after customer interactions.

Key benefits of using Click2Coach

In addition to recording the voice and screen during agent and customer interactions, you can also record keystrokes and application workflow that the agent carries out before, during & after the interaction.

Playback voice & screen recordings at any time in order to analyze them. Stop, fast forward, rewind and annotate them as you go.

Use enhanced search, such as by keyword, call duration, ANI or DNIS info, phone number, or account number, to find the interactions that matter to you.

Create and publish customizable evaluation templates in order to share your assessment of your agents' performance based on your company's KPIs.

Use the summary of trending topics, such as keywords, agent keystrokes and apps they use, to decide which skills need to be improved on and plan coaching & author training material in accordance.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Training options

In Person

Documentation

Live Online

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Why am I seeing this?

Click2Coach features

Functionality

4.3

Total features

7 categories

Most valued features by users

Reporting/Analytics

Archiving & Retention

Built-in Course Authoring

Call Logging

Call Monitoring

Call Recording

Event Triggered Actions

Inbound Call Center

Click2Coach users reviews

Overall Rating

4.3

Positive reviews

100

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

Overall rating contenders

Perry K.

Hospitality,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Fantastic relationship with Envision and this product for many years!

Reviewed 9 years ago

Pros

I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons

We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

John P.

Legal Services,

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

Share this review:

Click2Coach review

Reviewed 9 years ago

Pros

The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons

It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

Common Click2Coach comparisons

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56 Top Gallant Road
Stamford, CT 06902
USA

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08018 Barcelona,
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