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Click2Coach Logo

Workforce optimization software for contact centers

Table of Contents

Click2Coach - 2025 Pricing, Features, Reviews & Alternatives

What is Click2Coach?

Click2Coach is a workforce optimization application that helps contact center supervisors and their agents evaluate and improve performance. Using the cloud software, supervisors can record agents' voice and screen during their calls with customers. You can also record keystrokes and the apps agents use before, during and after customer interactions.

These recorded sessions can be played back using Click2Coach's audio/video player. Supervisors can then annotate these recording and create custom evaluation forms to give to agents. You can also use the dashboard, reporting and analytics tools to continuously monitor agent performance and identify trending behavior.

Using this data, Click2Coach can help to identify which agents need extra training and in what areas. You can plan and author training sessions and material using the built-in training tools, or you can deliver coaching on the fly from within the app directly to agents desktops.

Benefits of using Click2Coach

  • In addition to recording the voice and screen during agent and customer interactions, you can also record keystrokes and application workflow that the agent carries out before, during & after the interaction.

  • Playback voice & screen recordings at any time in order to analyze them. Stop, fast forward, rewind and annotate them as you go.

  • Use enhanced search, such as by keyword, call duration, ANI or DNIS info, phone number, or account number, to find the interactions that matter to you.

  • Create and publish customizable evaluation templates in order to share your assessment of your agents' performance based on your company's KPIs.

  • Use the summary of trending topics, such as keywords, agent keystrokes and apps they use, to decide which skills need to be improved on and plan coaching & author training material in accordance.
  • Starting from

    25

    /user

    Alternatives with better value for money

    Click2Coach's features

    Features rating:

    Archiving & Retention
    Built-in Course Authoring
    Call Logging
    Call Monitoring
    Call Recording
    Event Triggered Actions
    Inbound Call Center
    Learning Paths/Tracks
    Monitoring
    On-Demand Recording
    Recording
    Reporting/Analytics
    Scheduled Recording

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    Click2Coach pricing

    Value for money rating:

    Starting from

    25

    /user

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Click2Coach support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Live Online

    Click2Coach reviews

    Overall rating

    4.3

    /5

    2

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    1

    0

    0

    0

    Click2Coach FAQs

    Q. What type of pricing plans does Click2Coach offer?

    Click2Coach has the following pricing plans:
    Starting from: $25.00

    These products have better value for money


    Q. Who are the typical users of Click2Coach?

    Click2Coach has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Click2Coach support?

    Click2Coach supports the following languages:
    German, Spanish, English


    Q. Does Click2Coach offer an API?

    No, Click2Coach does not have an API available.


    Q. What level of support does Click2Coach offer?

    Click2Coach offers the following support options:
    Email/Help Desk, Phone Support

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