CustomerSure Pricing, Features, Reviews & Alternatives

CustomerSure

The simplest way to improve how you handle customer feedback

5.0/5 (5 reviews)

CustomerSure overview

What is CustomerSure?

Service and sales teams use CustomerSure to improve how they deal with customer feedback.

A great feedback process is the best investment you can make in improving satisfaction. It delights customers by problems before they happen, prevents minor issues escalating to full-blown complaints, and provides you with the hard evidence you need to implement process improvement and QA iny our business.

CustomerSure is a powerful feeedback platform that gets out of your way, and makes it easy to focus on finding out what your customers think, and doing something about it.

Powerful segmentation allows you to pinpoint staff, or areas of your business that are under-performing, and provides you with explanations and evidence in the form of verbatim customer feedback.

Our industry-tested team have worked with hundreds of businesses globally, and will work with you to develop a feedback process that works for you.

CustomerSure is a liceensed NPS vendor. We’ll help you understand where NPS is right for you, where it isn’t, and what to do instead.
www.customersure.com

Pricing

Starting from
£299/month
Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Swedish, German, Spanish, Dutch, Japanese, French

CustomerSure user reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Emma Ledger

100% recommend this app

Reviewed 2012-03-19
Review Source: GetApp

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app. from apps.shopify.com/customersure - getbusystore

Rating breakdown

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Simply Superheroes

Overall I highly recommend this app

Reviewed 2013-03-14
Review Source: GetApp

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

Rating breakdown

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Ashley B.

CustomerSure is a Must

Used weekly for 6-12 months
Reviewed 2018-03-16
Review Source: Capterra

It does amazing job at helping us get customer feedback.

Pros
CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Damien Bidmead

Great application for centralising your customer service

Reviewed 2012-01-19
Review Source: GetApp

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar)

Rating breakdown

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Sophie

CustomerSure is slick

Reviewed 2012-10-01
Review Source: GetApp

CustomerSure is slick, it integrates with our company branding really well and is easy to use.

Rating breakdown

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CustomerSure pricing

Starting from
£299/month
Pricing options
Subscription
View Pricing Plans

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.

CustomerSure features

API
Customizable Templates
Data Import/Export
Reporting/Analytics

Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
Alerts/Notifications (406 other apps)
CRM (295 other apps)
Calendar Management (299 other apps)
Contact Management (357 other apps)
Customer Database (308 other apps)
Customizable Branding (343 other apps)
Email Management (311 other apps)
Email Marketing (466 other apps)
Mobile Access (394 other apps)
Reporting & Statistics (396 other apps)
Search/Filter (305 other apps)
Social Media Integration (299 other apps)
Surveys & Feedback (285 other apps)
Third Party Integrations (402 other apps)

Additional information for CustomerSure

Key features of CustomerSure

  • Lightning fast customer satisfaction surveys
  • Customer Service pages integrate easily with your website
  • Central feedback stream to share with your team
  • Task management so every piece of feebdack gets actioned
  • Reporting tools to analyse issues and trends in satisfaction
View All Features

Benefits

Improve customer satisfaction
Grow sales through retention & recommendations
Enhance your brand & reputation
Drive word-of-mouth marketing
Win new customers by standing out from the competition.