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CustomerSure

Using the VoC to drive actions that matter most.

CustomerSure - 2025 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is CustomerSure?

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR.

Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction.

Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity.

CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results.

Join the many Customer Experience teams who’ve upgraded from basic tools and experience effortless customer happiness.

Benefits of using CustomerSure

Improve customer satisfaction
Grow sales through retention & recommendations
Enhance your brand & reputation
Drive word-of-mouth marketing
Win new customers by standing out from the competition.

Starting from

999

Per month

Alternatives with better value for money

CustomerSure's features

Features rating:

5.0

(5)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Commenting/Notes

(0)

Content Library

(0)

Content Scheduling

(0)

Customer Database

(0)

Customer Experience Management

(0)

Customer History

(0)

Customer Segmentation

(0)

Customer Surveys

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Questions

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Analysis Tools

(0)

Data Import/Export

(0)

Email Management

(0)

Email Marketing

(0)

Email Reminders

(0)

Engagement Tracking

(0)

Feedback Management

(0)

Metadata Management

(0)

Mobile Survey

(0)

Multi-Channel Communication

(0)

Multi-Channel Distribution

(0)

Multi-Language

(0)

Multi-Location

(0)

Pulse Surveys

(0)

Question Branching

(0)

Question Library

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Search/Filter

(0)

Sentiment Analysis

(0)

Skip Logic

(0)

SMS Messaging

(0)

Survey Builder

(0)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

URL Customization

(0)

Visual Analytics

(0)

Website Integration

(0)

Widgets

(0)

CustomerSure alternatives

CustomerSure

5.0

(5)

Starting from

999

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Visme

4.5

(712)

visit website

Starting from

12.25

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.3

Customer Support

4.3

Jotform

4.7

(2.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

CustomerSure pricing

Value for Money:

5.0

Pricing plans

CX Starter

999

Per month

CX Pro

1,999

Per month

CX Platinum

4,499

Per month

CustomerSure support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

Training options

Documentation

In Person

Webinars

Live Online

Videos

CustomerSure reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

CustomerSure FAQs

Q. What type of pricing plans does CustomerSure offer?

CustomerSure has the following pricing plans:
Starting from: £999.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of CustomerSure?

CustomerSure has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does CustomerSure support?

CustomerSure supports the following languages:
Spanish, Dutch, Japanese, French, Swedish, German, English, Arabic, Chinese (Simplified), Danish, Finnish, Hebrew, Indonesian, Italian, Norwegian (Bokmal), Thai

Q. Does CustomerSure offer an API?

Yes, CustomerSure has an API available for use.

Q. What level of support does CustomerSure offer?

CustomerSure offers the following support options:
Phone Support, Email/Help Desk, Chat

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