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Freshdesk vs Crisp Comparison (2026)
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Good recommendations?
Overview
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.6
148
5
4
3
2
1
102
36
6
0
4
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”
AC
Amarnath C.
Senior software engineer
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
Pros
“For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires.”
LM
Leandi M.
Product Manager and Conversational AI
“Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap.”
LM
Leandi M.
Product Manager and Conversational AI
“An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely.”
LM
Leandi M.
Product Manager and Conversational AI
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”
FW
Fiodas W.
CS Manager
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
Cons
“Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report)”
LM
Leandi M.
Product Manager and Conversational AI
“This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings.”
LM
Leandi M.
Product Manager and Conversational AI
“The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.”
RL
Roberta L.
Head of Customer Operations
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features104
- @mentions
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- All-Employee Access
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Scripting
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Help Desk
- Human Handover
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multilingual Support
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Product Recommendations
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Template Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Audio & Video
- Two-Way Communication
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Visitor Activity
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
- Total features102
- @mentions
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- All-Employee Access
- Appointment Management
- Appointment Scheduling
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Scripting
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Communication Management
- Communications Strategy Development
- Community Forums
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Help Desk
- Human Handover
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multilingual Support
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Notes
- Notifications
- Offline Form
- Omnichannel
- One-to-One Messaging
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Product Recommendations
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social
- Social Media Integration
- Support Ticket Management
- Supporting Documents
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Template Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Two-Way Audio & Video
- Two-Way Communication
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Visitor Activity
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations40
- Adobe Commerce
- Aircall
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Joomla
- Jotform
- Klaviyo
- Linear
- Make
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Pipedrive
- Planhat
- PrestaShop
- Ringover
- STORIS
- Salesforce Platform
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Slack
- SparkTG VCC
- SurveySparrow
- Telegram
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- Unicommerce
- WHMCS
- Webflow
- WooCommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
- n8n.io
- Total integrations29
- Adobe Commerce
- Aircall
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jira
- Joomla
- Jotform
- Klaviyo
- Linear
- Make
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Pipedrive
- Planhat
- PrestaShop
- Ringover
- STORIS
- Salesforce Platform
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Slack
- SparkTG VCC
- SurveySparrow
- Telegram
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- Unicommerce
- WHMCS
- Webflow
- WooCommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
- n8n.io
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