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Tidio vs Crisp Comparison (2026)
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Good recommendations?
Overview
Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
590
5
4
3
2
1
467
101
15
2
5
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.6
148
5
4
3
2
1
102
36
6
0
4
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”
MD
Monika D.
Software Engineer
“It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.”
EF
Edward F.
Sales Operations Manager
“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”
KS
KRISANPAL S.
Digital Marketing Executive
Pros
“For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires.”
LM
Leandi M.
Product Manager and Conversational AI
“Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap.”
LM
Leandi M.
Product Manager and Conversational AI
“An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely.”
LM
Leandi M.
Product Manager and Conversational AI
Cons
“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”
WH
Wadhah H.
Founder
“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”
LR
LUIS R.
Marketing and Branding Coordinator
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
CJ
Calvin J.
Marketer
Cons
“Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report)”
LM
Leandi M.
Product Manager and Conversational AI
“This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings.”
LM
Leandi M.
Product Manager and Conversational AI
“The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.”
RL
Roberta L.
Head of Customer Operations
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features180
- @mentions
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Attachments/Screencasts
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Marketing Automation
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
- Total features102
- @mentions
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Attachments/Screencasts
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Recording
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Marketing Automation
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Role-based access
- Route To Human
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations43
- Adobe Commerce
- Agile CRM
- Aircall
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- Linear
- MailerLite
- Make
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- Ringover
- SITE123
- Salesforce Platform
- Segment
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- Telegram
- Trello
- Twitter/X
- UserVoice
- WHMCS
- Webflow
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- n8n.io
- Total integrations29
- Adobe Commerce
- Agile CRM
- Aircall
- BigCommerce
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- Linear
- MailerLite
- Make
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- Ringover
- SITE123
- Salesforce Platform
- Segment
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- Telegram
- Trello
- Twitter/X
- UserVoice
- WHMCS
- Webflow
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- n8n.io
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