Freshdesk vs SysAid Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Steven Harris

A clean ticketing system

2018-12-03

Pros

I like that the while the process is fairly automated ,SysAid have managed to include almost any kind of feasible issue in their predesigned selections . This makes it easier for both the people submitting the issue and the ones responsible for fixing it .

Cons

It's setup is very heavy to administer on your systems .I have started preferring a cloud based alternative ( Freshdesk ) because of that

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SysAid Reviews
SysAid
Powerful Service Desk and Simple to Use, Modular ITSM Tool
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