SysAid Alternatives, Competitors & Similar Software

Features

Total

82

108

107

features in common

82

features in common

BOSSDesk's unique features

Communication Management
Device Auto Discovery
Issue Management
Issue Tracking

SysAid's unique features

Bandwidth Monitoring
SSL Security
Live Chat
Performance Monitoring

Pricing

Starting from

$19/month

Value for money

4.6

0.1

4.5

What users say about BOSSDesk's value for money

Read all reviews

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

Categories in common

Features

Total

74

95

107

features in common

74

features in common

SolarWinds Service Desk's unique features

Device Auto Discovery
Customer Segmentation
Rules-Based Workflow
Tagging

SysAid's unique features

Feedback Management
Barcode / Ticket Scanning
Inventory Tracking
Macros/Templated Responses

Pricing

Starting from

$19/month

Value for money

4.5

What users say about SolarWinds Service Desk's value for money

Read all reviews

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Categories in common

Features

Total

77

84

107

features in common

77

features in common

SummitAI's unique features

Requisition Management
Audit Trail
Maintenance Scheduling
CRM

SysAid's unique features

IT Reporting
Dashboard
Customer Support
Real-time Updates

Pricing

Value for money

4.5

What users say about SummitAI's value for money

Read all reviews

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

RC

Roy C.

Ease of installation, ease of use, reliable, and works well for our ITIL process.

JT

John T.

Categories in common

Features

Total

72

102

107

features in common

72

features in common

TOPdesk's unique features

Inspection Management
Maintenance Scheduling
Service History
Key & Lock Management

SysAid's unique features

Issue Auditing
Single Sign On
Real Time Reporting
Bandwidth Monitoring

Pricing

Starting from

$66/month

Value for money

4.5

What users say about TOPdesk's value for money

Read all reviews

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

Categories in common

Features

Total

72

105

107

features in common

72

features in common

JIRA Service Management's unique features

Queue Management
Customer History
Issue Management
Bug/Issue Capture

SysAid's unique features

Performance Monitoring
CPU Monitoring
Server Monitoring
Interaction Tracking

Pricing

Starting from

$0/month

Value for money

4.2

0.3

4.5

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

71

101

107

features in common

71

features in common

Vision Helpdesk's unique features

Tagging
Geotargeting
Proactive Chat
Transfers/Routing

SysAid's unique features

Remote Access/Control
Real-time Updates
IT Reporting
Server Monitoring

Pricing

Starting from

$15/month

Value for money

4.5

What users say about Vision Helpdesk's value for money

Read all reviews

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

57

89

107

features in common

57

features in common

Genuity IT Admin Suite's unique features

Fixed Line Compatibility
Billing for Voice
Deadline Management
SaaS Operations Management

SysAid's unique features

Visual Analytics
CPU Monitoring
Workflow Configuration
CMDB

Categories in common

Features

Total

86

157

107

features in common

86

features in common

Alloy Navigator's unique features

Maintenance Scheduling
Capacity Management
Forecasting
Portfolio Management

SysAid's unique features

Customer Support
Real-Time Chat
Service Reporting
Chat/Messaging

Pricing

Starting from

$19/month

Value for money

4.5

What users say about Alloy Navigator's value for money

Read all reviews

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.

GH

Graham H.

Categories in common

Features

Total

75

130

107

features in common

75

features in common

Freshservice's unique features

Gamification
Issue Management
Change Tracking
Disaster Recovery

SysAid's unique features

IT Reporting
Performance Monitoring
Single Sign On
Dashboard Creation

Pricing

Starting from

$19/month

Value for money

4.5

What users say about Freshservice's value for money

Read all reviews

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Features

Total

78

109

107

features in common

78

features in common

SeamlessDesk's unique features

Search/Filter
Portfolio Management
Time & Expense Tracking
Document Management

SysAid's unique features

Bandwidth Monitoring
Visual Analytics
Event Logs
Full Text Search

Pricing

Starting from

$0

Value for money

4.8

0.3

4.5

What users say about SeamlessDesk's value for money

Read all reviews

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

DR

Don R.

We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.

DH

Desmond H.

Categories in common

Features

Total

67

90

107

features in common

67

features in common

ConnectWise Manage's unique features

Customer Database
Invoice Management
Real Time Analytics
CRM

SysAid's unique features

CPU Monitoring
Email Templates
Assignment Management
CMDB

Pricing

Value for money

3.8

0.7

4.5

What users say about ConnectWise Manage's value for money

Read all reviews

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

Categories in common

Features

Total

58

76

107

features in common

58

features in common

ManageEngine ServiceDesk Plus' unique features

Cost Tracking
IT Incident Management
Incident Reporting
Call Center Management

SysAid's unique features

Visual Analytics
Bandwidth Monitoring
Patch Management
Benchmarking

Pricing

Starting from

$120/year

Value for money

4.2

0.3

4.5

What users say about ManageEngine ServiceDesk Plus' value for money

Read all reviews

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.

WP

Wanzi P.

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.

AR

Anonymous Reviewer

Categories in common

Features

Total

63

102

107

features in common

63

features in common

TeamSupport's unique features

SMS Messaging
Event Triggered Actions
Forms Management
Rules-Based Workflow

SysAid's unique features

Maintenance Management
Configuration Management
License Management
Service Catalog

Pricing

Starting from

$49/month

Value for money

4.4

0.1

4.5

What users say about TeamSupport's value for money

Read all reviews

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

92

136

107

features in common

92

features in common

HaloITSM's unique features

Disaster Recovery
OSHA Compliance
Device Auto Discovery
Localization Automation

SysAid's unique features

Dashboard
Issue Auditing
Patch Management
Remote Monitoring & Management

Pricing

Starting from

$79/month

Value for money

4.6

0.1

4.5

What users say about HaloITSM's value for money

Read all reviews

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Categories in common

Features

Total

87

136

107

features in common

87

features in common

Vivantio's unique features

Commenting/Notes
Queue Management
Rules-Based Workflow
Customer Management

SysAid's unique features

CPU Monitoring
Customer Support
Performance Monitoring
Server Monitoring

Pricing

Starting from

$42/month

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

Read all reviews

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

79

130

107

features in common

79

features in common

Atera's unique features

Automatic Scans
Task Scheduling
Automatic Patch Deployment
Deployment Management

SysAid's unique features

Recurring Issues
Customizable Forms
Customizable Fields
Macros/Templated Responses

Pricing

Starting from

$99/month

Value for money

4.8

0.3

4.5

What users say about Atera's value for money

Read all reviews

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

Categories in common

Features

Total

61

79

107

features in common

61

features in common

Mint Service Desk's unique features

Agent Interface
Multi-Language
Asset Categorization
Capacity Management

SysAid's unique features

Real Time Data
CPU Monitoring
IT Reporting
Project Management

Categories in common

Features

Total

43

49

107

features in common

43

features in common

Simplisys Service Desk's unique features

Contact Management
Capacity Management
Contact Database
Queue Management

SysAid's unique features

Issue Auditing
Recurring Issues
Release Management
Uptime Reporting

Pricing

Starting from

$20

Value for money

5.0

0.5

4.5

What users say about Simplisys Service Desk's value for money

Read all reviews

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.

RD

Russell D.

Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help.

AR

Alan R.

Categories in common

Features

Total

60

127

107

features in common

60

features in common

Freshdesk's unique features

Forms Management
Customer Complaint Tracking
Communication Management
Gamification

SysAid's unique features

Real Time Data
Client Portal
Real Time Reporting
CMDB

Pricing

Starting from

$0

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

61

143

107

features in common

61

features in common

Zoho Desk's unique features

IVR / Voice Recognition
Employee Management
Usage Tracking/Analytics
Customer Experience Management

SysAid's unique features

Audit Management
Asset Tracking
Scheduled / Automated Reports
CMDB

Pricing

Starting from

€0

Value for money

4.5

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

68

123

107

features in common

68

features in common

NinjaOne's unique features

Disaster Recovery
Whitelisting/Blacklisting
Task Scheduling
Automatic Backup

SysAid's unique features

Single Sign On
Email Templates
CMDB
Service Catalog

Pricing

Starting from

$3/month

Value for money

4.8

0.3

4.5

What users say about NinjaOne's value for money

Read all reviews

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

JW

Joshua W.

Categories in common

Features

Total

37

42

107

features in common

37

features in common

Web Help Desk's unique features

Capacity Management
Cost Tracking
Requisition Management
Project Time Tracking

SysAid's unique features

Full Text Search
Issue Auditing
Maintenance Management
Configurable Workflow

Pricing

Starting from

$753

Value for money

4.1

0.4

4.5

What users say about Web Help Desk's value for money

Read all reviews

It is a simple and easy to use software for both the IT team and the end-users, which helps to resolve service desk reported or submitted issues fast and in return will make both users a happy camper.

CJ

Caleb J.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Jeremy M.

Categories in common

Features

Total

64

72

107

features in common

64

features in common

InvGate Service Desk's unique features

Customer Service Analytics
Template Management
Multi-Language
Call Center Management

SysAid's unique features

Customer Support
Bandwidth Monitoring
Recurring Issues
Scheduled / Automated Reports

Pricing

Value for money

4.5

What users say about InvGate Service Desk's value for money

Read all reviews

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Categories in common

Features

Total

44

75

107

features in common

44

features in common

HappyFox Help Desk's unique features

Tagging
Customer Service Analytics
Online Forums
Case Management

SysAid's unique features

Change Management
IT Reporting
Inventory Tracking
Configurable Workflow

Pricing

Starting from

$39/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

Read all reviews

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

72

181

107

features in common

72

features in common

Zendesk's unique features

Multiple User Accounts
Multiple Scripts
Text to Speech
Customer Management

SysAid's unique features

Event Logs
Bandwidth Monitoring
Real Time Reporting
Server Monitoring

Pricing

Starting from

$49/month

Value for money

4.1

0.4

4.5

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

38

51

107

features in common

38

features in common

Spiceworks' unique features

Baseline Manager
Network Analysis
Performance Analysis
Activity Monitoring

SysAid's unique features

Feedback Management
Service Reporting
Full Text Search
Configurable Workflow

Pricing

Value for money

4.6

0.1

4.5

What users say about Spiceworks' value for money

Read all reviews

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.

PC

Patrick C.

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Categories in common

Features

Total

33

38

107

features in common

33

features in common

Intelligent Service Management's unique features

Projections
Multi-Language
Change Planning
Approval Workflow

SysAid's unique features

Remote Access/Control
Collaboration Tools
Status Tracking
Virtual Assistant

Pricing

Value for money

4.2

0.3

4.5

What users say about Intelligent Service Management's value for money

Read all reviews

Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.

pooja K.

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

Leonardo B.

Categories in common

Features

Total

23

32

107

features in common

23

features in common

SherpaDesk's unique features

Call Center Management
Billing & Invoicing
Time & Expense Tracking
Estimating

SysAid's unique features

Multi-Channel Communication
Contract/License Management
Maintenance Management
Dashboard Creation

Pricing

Starting from

$0

Value for money

4.9

0.4

4.5

What users say about SherpaDesk's value for money

Read all reviews

I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions.

MC

Mary C.

Trying to understand weeks, sometimes months, of previous emails and correspondence can be confusing. But this seems to be a problem all ticket management applications suffer.

PW

Peter W.

Categories in common

Features

Total

42

126

107

features in common

42

features in common

Front's unique features

Whitelisting/Blacklisting
Queue Management
Usage Tracking/Analytics
SMS Messaging

SysAid's unique features

Customer Support
Recurring Issues
Project Management
Configurable Workflow

Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Help Desk

Features

Total

59

83

107

features in common

59

features in common

Cayzu's unique features

Auto-Responders
Multiple User Accounts
Tagging
Performance Management

SysAid's unique features

Drag & Drop
CPU Monitoring
IT Reporting
License Management

Pricing

Starting from

$4/month

Value for money

4.9

0.4

4.5

What users say about Cayzu's value for money

Read all reviews

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

78

202

107

features in common

78

features in common

Salesforce Service Cloud's unique features

Multiple User Accounts
Event Triggered Actions
Automatic Call Distribution
Computer Telephony Integration

SysAid's unique features

IT Reporting
Visual Analytics
Customer Support
Server Monitoring

Pricing

Value for money

4.1

0.4

4.5

What users say about Salesforce Service Cloud's value for money

Read all reviews

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

SysAid Alternatives & Competitors

Top 10 free alternatives

BOSSDesk

SolarWinds Service Desk

SummitAI

TOPdesk

JIRA Service Management

Vision Helpdesk

Genuity IT Admin Suite

Alloy Navigator

Freshservice

SeamlessDesk

ConnectWise Manage

ManageEngine ServiceDesk Plus

TeamSupport

HaloITSM

Vivantio

Atera

Mint Service Desk

Simplisys Service Desk

Freshdesk

Zoho Desk

NinjaOne

Web Help Desk

InvGate Service Desk

HappyFox Help Desk

Zendesk

Spiceworks

Intelligent Service Management

SherpaDesk

Front

Cayzu

Salesforce Service Cloud