App comparison
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Automate IT tasks and workflows with SysAid's ITSM solution
Total
82
108
107
features in common
82
features in common
BOSSDesk's unique features
Communication Management
Device Auto Discovery
Issue Management
Issue Tracking
SysAid's unique features
Bandwidth Monitoring
SSL Security
Live Chat
Performance Monitoring
Pricing
Starting from
$19/month
Value for money
What users say about BOSSDesk's value for money
Total
74
95
107
features in common
74
features in common
SolarWinds Service Desk's unique features
Device Auto Discovery
Customer Segmentation
Rules-Based Workflow
Tagging
SysAid's unique features
Feedback Management
Barcode / Ticket Scanning
Inventory Tracking
Macros/Templated Responses
Pricing
Starting from
$19/month
Value for money
What users say about SolarWinds Service Desk's value for money
Total
77
84
107
features in common
77
features in common
SummitAI's unique features
Requisition Management
Audit Trail
Maintenance Scheduling
CRM
SysAid's unique features
IT Reporting
Dashboard
Customer Support
Real-time Updates
Pricing
Value for money
What users say about SummitAI's value for money
Categories in common
Total
72
102
107
features in common
72
features in common
TOPdesk's unique features
Inspection Management
Maintenance Scheduling
Service History
Key & Lock Management
SysAid's unique features
Issue Auditing
Single Sign On
Real Time Reporting
Bandwidth Monitoring
Pricing
Starting from
$66/month
Value for money
What users say about TOPdesk's value for money
Total
72
105
107
features in common
72
features in common
JIRA Service Management's unique features
Queue Management
Customer History
Issue Management
Bug/Issue Capture
SysAid's unique features
Performance Monitoring
CPU Monitoring
Server Monitoring
Interaction Tracking
Pricing
Starting from
$0/month
Value for money
What users say about JIRA Service Management's value for money
Total
71
101
107
features in common
71
features in common
Vision Helpdesk's unique features
Tagging
Geotargeting
Proactive Chat
Transfers/Routing
SysAid's unique features
Remote Access/Control
Real-time Updates
IT Reporting
Server Monitoring
Pricing
Starting from
$15/month
Value for money
What users say about Vision Helpdesk's value for money
Categories in common
Total
86
157
107
features in common
86
features in common
Alloy Navigator's unique features
Maintenance Scheduling
Capacity Management
Forecasting
Portfolio Management
SysAid's unique features
Customer Support
Real-Time Chat
Service Reporting
Chat/Messaging
Pricing
Starting from
$19/month
Value for money
What users say about Alloy Navigator's value for money
Total
75
130
107
features in common
75
features in common
Freshservice's unique features
Gamification
Issue Management
Change Tracking
Disaster Recovery
SysAid's unique features
IT Reporting
Performance Monitoring
Single Sign On
Dashboard Creation
Pricing
Starting from
$19/month
Value for money
What users say about Freshservice's value for money
Total
78
109
107
features in common
78
features in common
SeamlessDesk's unique features
Search/Filter
Portfolio Management
Time & Expense Tracking
Document Management
SysAid's unique features
Bandwidth Monitoring
Visual Analytics
Event Logs
Full Text Search
Pricing
Starting from
$0
Value for money
What users say about SeamlessDesk's value for money
Total
67
90
107
features in common
67
features in common
ConnectWise Manage's unique features
Customer Database
Invoice Management
Real Time Analytics
CRM
SysAid's unique features
CPU Monitoring
Email Templates
Assignment Management
CMDB
Pricing
Value for money
What users say about ConnectWise Manage's value for money
Categories in common
Total
58
76
107
features in common
58
features in common
ManageEngine ServiceDesk Plus' unique features
Cost Tracking
IT Incident Management
Incident Reporting
Call Center Management
SysAid's unique features
Visual Analytics
Bandwidth Monitoring
Patch Management
Benchmarking
Pricing
Starting from
$120/year
Value for money
What users say about ManageEngine ServiceDesk Plus' value for money
Total
63
102
107
features in common
63
features in common
TeamSupport's unique features
SMS Messaging
Event Triggered Actions
Forms Management
Rules-Based Workflow
SysAid's unique features
Maintenance Management
Configuration Management
License Management
Service Catalog
Pricing
Starting from
$49/month
Value for money
What users say about TeamSupport's value for money
Categories in common
Total
92
136
107
features in common
92
features in common
HaloITSM's unique features
Disaster Recovery
OSHA Compliance
Device Auto Discovery
Localization Automation
SysAid's unique features
Dashboard
Issue Auditing
Patch Management
Remote Monitoring & Management
Pricing
Starting from
$79/month
Value for money
What users say about HaloITSM's value for money
Categories in common
Total
87
136
107
features in common
87
features in common
Vivantio's unique features
Commenting/Notes
Queue Management
Rules-Based Workflow
Customer Management
SysAid's unique features
CPU Monitoring
Customer Support
Performance Monitoring
Server Monitoring
Pricing
Starting from
$42/month
Value for money
What users say about Vivantio's value for money
Total
79
130
107
features in common
79
features in common
Atera's unique features
Automatic Scans
Task Scheduling
Automatic Patch Deployment
Deployment Management
SysAid's unique features
Recurring Issues
Customizable Forms
Customizable Fields
Macros/Templated Responses
Pricing
Starting from
$99/month
Value for money
What users say about Atera's value for money
Total
43
49
107
features in common
43
features in common
Simplisys Service Desk's unique features
Contact Management
Capacity Management
Contact Database
Queue Management
SysAid's unique features
Issue Auditing
Recurring Issues
Release Management
Uptime Reporting
Pricing
Starting from
$20
Value for money
What users say about Simplisys Service Desk's value for money
Total
60
127
107
features in common
60
features in common
Freshdesk's unique features
Forms Management
Customer Complaint Tracking
Communication Management
Gamification
SysAid's unique features
Real Time Data
Client Portal
Real Time Reporting
CMDB
Pricing
Starting from
$0
Value for money
What users say about Freshdesk's value for money
Categories in common
Total
61
143
107
features in common
61
features in common
Zoho Desk's unique features
IVR / Voice Recognition
Employee Management
Usage Tracking/Analytics
Customer Experience Management
SysAid's unique features
Audit Management
Asset Tracking
Scheduled / Automated Reports
CMDB
Pricing
Starting from
€0
Value for money
What users say about Zoho Desk's value for money
Categories in common
Total
68
123
107
features in common
68
features in common
NinjaOne's unique features
Disaster Recovery
Whitelisting/Blacklisting
Task Scheduling
Automatic Backup
SysAid's unique features
Single Sign On
Email Templates
CMDB
Service Catalog
Pricing
Starting from
$3/month
Value for money
What users say about NinjaOne's value for money
Total
37
42
107
features in common
37
features in common
Web Help Desk's unique features
Capacity Management
Cost Tracking
Requisition Management
Project Time Tracking
SysAid's unique features
Full Text Search
Issue Auditing
Maintenance Management
Configurable Workflow
Pricing
Starting from
$753
Value for money
What users say about Web Help Desk's value for money
Categories in common
Total
64
72
107
features in common
64
features in common
InvGate Service Desk's unique features
Customer Service Analytics
Template Management
Multi-Language
Call Center Management
SysAid's unique features
Customer Support
Bandwidth Monitoring
Recurring Issues
Scheduled / Automated Reports
Pricing
Value for money
What users say about InvGate Service Desk's value for money
Categories in common
Total
44
75
107
features in common
44
features in common
HappyFox Help Desk's unique features
Tagging
Customer Service Analytics
Online Forums
Case Management
SysAid's unique features
Change Management
IT Reporting
Inventory Tracking
Configurable Workflow
Pricing
Starting from
$39/month
Value for money
What users say about HappyFox Help Desk's value for money
Categories in common
Total
72
181
107
features in common
72
features in common
Zendesk's unique features
Multiple User Accounts
Multiple Scripts
Text to Speech
Customer Management
SysAid's unique features
Event Logs
Bandwidth Monitoring
Real Time Reporting
Server Monitoring
Pricing
Starting from
$49/month
Value for money
What users say about Zendesk's value for money
Total
38
51
107
features in common
38
features in common
Spiceworks' unique features
Baseline Manager
Network Analysis
Performance Analysis
Activity Monitoring
SysAid's unique features
Feedback Management
Service Reporting
Full Text Search
Configurable Workflow
Pricing
Value for money
What users say about Spiceworks' value for money
Total
33
38
107
features in common
33
features in common
Intelligent Service Management's unique features
Projections
Multi-Language
Change Planning
Approval Workflow
SysAid's unique features
Remote Access/Control
Collaboration Tools
Status Tracking
Virtual Assistant
Pricing
Value for money
What users say about Intelligent Service Management's value for money
Categories in common
Total
23
32
107
features in common
23
features in common
SherpaDesk's unique features
Call Center Management
Billing & Invoicing
Time & Expense Tracking
Estimating
SysAid's unique features
Multi-Channel Communication
Contract/License Management
Maintenance Management
Dashboard Creation
Pricing
Starting from
$0
Value for money
What users say about SherpaDesk's value for money
Categories in common
Total
42
126
107
features in common
42
features in common
Front's unique features
Whitelisting/Blacklisting
Queue Management
Usage Tracking/Analytics
SMS Messaging
SysAid's unique features
Customer Support
Recurring Issues
Project Management
Configurable Workflow
Pricing
Starting from
$19/month
Value for money
What users say about Front's value for money
Categories in common
Total
59
83
107
features in common
59
features in common
Cayzu's unique features
Auto-Responders
Multiple User Accounts
Tagging
Performance Management
SysAid's unique features
Drag & Drop
CPU Monitoring
IT Reporting
License Management
Pricing
Starting from
$4/month
Value for money
What users say about Cayzu's value for money
Total
78
202
107
features in common
78
features in common
Salesforce Service Cloud's unique features
Multiple User Accounts
Event Triggered Actions
Automatic Call Distribution
Computer Telephony Integration
SysAid's unique features
IT Reporting
Visual Analytics
Customer Support
Server Monitoring
Pricing
Value for money
What users say about Salesforce Service Cloud's value for money
Categories in common