App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

SysAid Logo
SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

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SysAid Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
SysAid logo

82

108

107

features in common

82

features in common

BOSSDesk logo

BOSSDesk's unique features

  • Communication Management

  • Device Auto Discovery

  • Issue Management

  • Issue Tracking

SysAid logo

SysAid's unique features

  • Bandwidth Monitoring

  • SSL Security

  • Live Chat

  • Performance Monitoring

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.1

SysAid logo
4.5

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(529)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
SysAid logo

74

95

107

features in common

74

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • Device Auto Discovery

  • Customer Segmentation

  • Rules-Based Workflow

  • Tagging

SysAid logo

SysAid's unique features

  • Feedback Management

  • Barcode / Ticket Scanning

  • Inventory Tracking

  • Macros/Templated Responses

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5
SysAid logo
4.5

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
SummitAI logo

SummitAI

4.4
(18)

The future of IT service management begins with AI.

Features

Total

SummitAI logo
SysAid logo

77

84

107

features in common

77

features in common

SummitAI logo

SummitAI's unique features

  • Requisition Management

  • Audit Trail

  • Maintenance Scheduling

  • CRM

SysAid logo

SysAid's unique features

  • IT Reporting

  • Dashboard

  • Customer Support

  • Real-time Updates

Pricing

Value for money

SummitAI logo
4.5
SysAid logo
4.5

What users say about SummitAI's value for money

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Ease of installation, ease of use, reliable, and works well for our ITIL process.
TOPdesk logo

TOPdesk

4.6
(47)

Help desk & service management

Features

Total

TOPdesk logo
SysAid logo

72

102

107

features in common

72

features in common

TOPdesk logo

TOPdesk's unique features

  • Inspection Management

  • Maintenance Scheduling

  • Service History

  • Key & Lock Management

SysAid logo

SysAid's unique features

  • Issue Auditing

  • Single Sign On

  • Real Time Reporting

  • Bandwidth Monitoring

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5
SysAid logo
4.5

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
JIRA Service Management logo

JIRA Service Management

4.4
(317)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
SysAid logo

72

105

107

features in common

72

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Queue Management

  • Customer History

  • Issue Management

  • Bug/Issue Capture

SysAid logo

SysAid's unique features

  • Performance Monitoring

  • CPU Monitoring

  • Server Monitoring

  • Interaction Tracking

Pricing

Starting from

$0/month

Value for money

JIRA Service Management logo
4.2

0.3

SysAid logo
4.5

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Vision Helpdesk logo

Vision Helpdesk

4.7
(31)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
SysAid logo

71

101

107

features in common

71

features in common

Vision Helpdesk logo

Vision Helpdesk's unique features

  • Tagging

  • Geotargeting

  • Proactive Chat

  • Transfers/Routing

SysAid logo

SysAid's unique features

  • Remote Access/Control

  • Real-time Updates

  • IT Reporting

  • Server Monitoring

Pricing

Starting from

$15/month

Value for money

Vision Helpdesk logo
4.5
SysAid logo
4.5

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
Genuity IT Admin Suite logo

Genuity IT Admin Suite

5.0
(1)

IT management platform for businesses of all sizes

Features

Total

Genuity IT Admin Suite logo
SysAid logo

57

89

107

features in common

57

features in common

Genuity IT Admin Suite logo

Genuity IT Admin Suite's unique features

  • Fixed Line Compatibility

  • Billing for Voice

  • Deadline Management

  • SaaS Operations Management

SysAid logo

SysAid's unique features

  • Visual Analytics

  • CPU Monitoring

  • Workflow Configuration

  • CMDB

Alloy Navigator logo

Alloy Navigator

4.6
(51)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
SysAid logo

86

157

107

features in common

86

features in common

Alloy Navigator logo

Alloy Navigator's unique features

  • Maintenance Scheduling

  • Capacity Management

  • Forecasting

  • Portfolio Management

SysAid logo

SysAid's unique features

  • Customer Support

  • Real-Time Chat

  • Service Reporting

  • Chat/Messaging

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5
SysAid logo
4.5

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
Freshservice logo

Freshservice

4.5
(438)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
SysAid logo

75

130

107

features in common

75

features in common

Freshservice logo

Freshservice's unique features

  • Gamification

  • Issue Management

  • Change Tracking

  • Disaster Recovery

SysAid logo

SysAid's unique features

  • IT Reporting

  • Performance Monitoring

  • Single Sign On

  • Dashboard Creation

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5
SysAid logo
4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SeamlessDesk logo

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Features

Total

SeamlessDesk logo
SysAid logo

78

109

107

features in common

78

features in common

SeamlessDesk logo

SeamlessDesk's unique features

  • Search/Filter

  • Portfolio Management

  • Time & Expense Tracking

  • Document Management

SysAid logo

SysAid's unique features

  • Bandwidth Monitoring

  • Visual Analytics

  • Event Logs

  • Full Text Search

Pricing

Starting from

$0

Value for money

SeamlessDesk logo
4.8

0.3

SysAid logo
4.5

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.
We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.
ConnectWise Manage logo

ConnectWise Manage

4.1
(202)

A PSA Tool Designed To Run Your As-a-Service Business

Features

Total

ConnectWise Manage logo
SysAid logo

67

90

107

features in common

67

features in common

ConnectWise Manage logo

ConnectWise Manage's unique features

  • Customer Database

  • Invoice Management

  • Real Time Analytics

  • CRM

SysAid logo

SysAid's unique features

  • CPU Monitoring

  • Email Templates

  • Assignment Management

  • CMDB

Pricing

Value for money

ConnectWise Manage logo
3.8

0.7

SysAid logo
4.5

What users say about ConnectWise Manage's value for money

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

Features

Total

ManageEngine ServiceDesk Plus logo
SysAid logo

58

76

107

features in common

58

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus' unique features

  • Cost Tracking

  • IT Incident Management

  • Incident Reporting

  • Call Center Management

SysAid logo

SysAid's unique features

  • Visual Analytics

  • Bandwidth Monitoring

  • Patch Management

  • Benchmarking

Pricing

Starting from

$120/year

Value for money

ManageEngine ServiceDesk Plus logo
4.2

0.3

SysAid logo
4.5

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.
Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
TeamSupport logo

TeamSupport

4.5
(809)

B2B Customer Support Software

Features

Total

TeamSupport logo
SysAid logo

63

102

107

features in common

63

features in common

TeamSupport logo

TeamSupport's unique features

  • SMS Messaging

  • Event Triggered Actions

  • Forms Management

  • Rules-Based Workflow

SysAid logo

SysAid's unique features

  • Maintenance Management

  • Configuration Management

  • License Management

  • Service Catalog

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

SysAid logo
4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
HaloITSM logo

HaloITSM

4.7
(31)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
SysAid logo

92

136

107

features in common

92

features in common

HaloITSM logo

HaloITSM's unique features

  • Disaster Recovery

  • OSHA Compliance

  • Device Auto Discovery

  • Localization Automation

SysAid logo

SysAid's unique features

  • Dashboard

  • Issue Auditing

  • Patch Management

  • Remote Monitoring & Management

Pricing

Starting from

$79/month

Value for money

HaloITSM logo
4.6

0.1

SysAid logo
4.5

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
Vivantio logo

Vivantio

4.3
(166)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
SysAid logo

87

136

107

features in common

87

features in common

Vivantio logo

Vivantio's unique features

  • Commenting/Notes

  • Queue Management

  • Rules-Based Workflow

  • Customer Management

SysAid logo

SysAid's unique features

  • CPU Monitoring

  • Customer Support

  • Performance Monitoring

  • Server Monitoring

Pricing

Starting from

$42/month

Value for money

Vivantio logo
4.2

0.3

SysAid logo
4.5

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Atera logo

Atera

4.6
(241)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

Atera logo
SysAid logo

79

130

107

features in common

79

features in common

Atera logo

Atera's unique features

  • Automatic Scans

  • Task Scheduling

  • Automatic Patch Deployment

  • Deployment Management

SysAid logo

SysAid's unique features

  • Recurring Issues

  • Customizable Forms

  • Customizable Fields

  • Macros/Templated Responses

Pricing

Starting from

$99/month

Value for money

Atera logo
4.8

0.3

SysAid logo
4.5

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.
Mint Service Desk logo

Mint Service Desk

4.8
(10)

IT service desk and asset management solution

Features

Total

Mint Service Desk logo
SysAid logo

61

79

107

features in common

61

features in common

Mint Service Desk logo

Mint Service Desk's unique features

  • Agent Interface

  • Multi-Language

  • Asset Categorization

  • Capacity Management

SysAid logo

SysAid's unique features

  • Real Time Data

  • CPU Monitoring

  • IT Reporting

  • Project Management

Simplisys Service Desk logo

Simplisys Service Desk

4.9
(16)

Help Desk, ITSM, service, and support management for SMBs

Features

Total

Simplisys Service Desk logo
SysAid logo

43

49

107

features in common

43

features in common

Simplisys Service Desk logo

Simplisys Service Desk's unique features

  • Contact Management

  • Capacity Management

  • Contact Database

  • Queue Management

SysAid logo

SysAid's unique features

  • Issue Auditing

  • Recurring Issues

  • Release Management

  • Uptime Reporting

Pricing

Starting from

$20

Value for money

Simplisys Service Desk logo
5.0

0.5

SysAid logo
4.5

What users say about Simplisys Service Desk's value for money

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.
Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help.

Categories in common

Freshdesk logo

Freshdesk

4.5
(2.5K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
SysAid logo

60

127

107

features in common

60

features in common

Freshdesk logo

Freshdesk's unique features

  • Forms Management

  • Customer Complaint Tracking

  • Communication Management

  • Gamification

SysAid logo

SysAid's unique features

  • Real Time Data

  • Client Portal

  • Real Time Reporting

  • CMDB

Pricing

Starting from

$0

Value for money

Freshdesk logo
4.4

0.1

SysAid logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
SysAid logo

61

143

107

features in common

61

features in common

Zoho Desk logo

Zoho Desk's unique features

  • IVR / Voice Recognition

  • Employee Management

  • Usage Tracking/Analytics

  • Customer Experience Management

SysAid logo

SysAid's unique features

  • Audit Management

  • Asset Tracking

  • Scheduled / Automated Reports

  • CMDB

Pricing

Starting from

0

Value for money

Zoho Desk logo
4.5
SysAid logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
NinjaOne logo

NinjaOne

4.9
(156)

The Easiest-to-Use Unified IT Operations Solution

Features

Total

NinjaOne logo
SysAid logo

68

123

107

features in common

68

features in common

NinjaOne logo

NinjaOne's unique features

  • Disaster Recovery

  • Whitelisting/Blacklisting

  • Task Scheduling

  • Automatic Backup

SysAid logo

SysAid's unique features

  • Single Sign On

  • Email Templates

  • CMDB

  • Service Catalog

Pricing

Starting from

$3/month

Value for money

NinjaOne logo
4.8

0.3

SysAid logo
4.5

What users say about NinjaOne's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Web Help Desk logo

Web Help Desk

4.2
(110)

IT asset and knowledge management

Features

Total

Web Help Desk logo
SysAid logo

37

42

107

features in common

37

features in common

Web Help Desk logo

Web Help Desk's unique features

  • Capacity Management

  • Cost Tracking

  • Requisition Management

  • Project Time Tracking

SysAid logo

SysAid's unique features

  • Full Text Search

  • Issue Auditing

  • Maintenance Management

  • Configurable Workflow

Pricing

Starting from

$753

Value for money

Web Help Desk logo
4.1

0.4

SysAid logo
4.5

What users say about Web Help Desk's value for money

It is a simple and easy to use software for both the IT team and the end-users, which helps to resolve service desk reported or submitted issues fast and in return will make both users a happy camper.
I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Features

Total

InvGate Service Desk logo
SysAid logo

64

72

107

features in common

64

features in common

InvGate Service Desk logo

InvGate Service Desk's unique features

  • Customer Service Analytics

  • Template Management

  • Multi-Language

  • Call Center Management

SysAid logo

SysAid's unique features

  • Customer Support

  • Bandwidth Monitoring

  • Recurring Issues

  • Scheduled / Automated Reports

Pricing

Value for money

InvGate Service Desk logo
4.5
SysAid logo
4.5

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
HappyFox Help Desk logo

HappyFox Help Desk

4.6
(89)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
SysAid logo

44

75

107

features in common

44

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Tagging

  • Customer Service Analytics

  • Online Forums

  • Case Management

SysAid logo

SysAid's unique features

  • Change Management

  • IT Reporting

  • Inventory Tracking

  • Configurable Workflow

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5
SysAid logo
4.5

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
Zendesk logo

Zendesk

4.4
(3K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
SysAid logo

72

181

107

features in common

72

features in common

Zendesk logo

Zendesk's unique features

  • Multiple User Accounts

  • Multiple Scripts

  • Text to Speech

  • Customer Management

SysAid logo

SysAid's unique features

  • Event Logs

  • Bandwidth Monitoring

  • Real Time Reporting

  • Server Monitoring

Pricing

Starting from

$49/month

Value for money

Zendesk logo
4.1

0.4

SysAid logo
4.5

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Spiceworks logo

Spiceworks

4.4
(514)

Server and website monitoring software

Features

Total

Spiceworks logo
SysAid logo

38

51

107

features in common

38

features in common

Spiceworks logo

Spiceworks' unique features

  • Baseline Manager

  • Network Analysis

  • Performance Analysis

  • Activity Monitoring

SysAid logo

SysAid's unique features

  • Feedback Management

  • Service Reporting

  • Full Text Search

  • Configurable Workflow

Pricing

Value for money

Spiceworks logo
4.6

0.1

SysAid logo
4.5

What users say about Spiceworks' value for money

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Intelligent Service Management logo

Intelligent Service Management

4.4
(24)

Service desk & IT service management

Features

Total

Intelligent Service Management logo
SysAid logo

33

38

107

features in common

33

features in common

Intelligent Service Management logo

Intelligent Service Management's unique features

  • Projections

  • Multi-Language

  • Change Planning

  • Approval Workflow

SysAid logo

SysAid's unique features

  • Remote Access/Control

  • Collaboration Tools

  • Status Tracking

  • Virtual Assistant

Pricing

Value for money

Intelligent Service Management logo
4.2

0.3

SysAid logo
4.5

What users say about Intelligent Service Management's value for money

Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
SherpaDesk logo

SherpaDesk

4.8
(58)

A support soution to help track time and manage projects

Features

Total

SherpaDesk logo
SysAid logo

23

32

107

features in common

23

features in common

SherpaDesk logo

SherpaDesk's unique features

  • Call Center Management

  • Billing & Invoicing

  • Time & Expense Tracking

  • Estimating

SysAid logo

SysAid's unique features

  • Multi-Channel Communication

  • Contract/License Management

  • Maintenance Management

  • Dashboard Creation

Pricing

Starting from

$0

Value for money

SherpaDesk logo
4.9

0.4

SysAid logo
4.5

What users say about SherpaDesk's value for money

I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions.
Trying to understand weeks, sometimes months, of previous emails and correspondence can be confusing. But this seems to be a problem all ticket management applications suffer.

Categories in common

Front logo

Front

4.5
(226)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
SysAid logo

42

126

107

features in common

42

features in common

Front logo

Front's unique features

  • Whitelisting/Blacklisting

  • Queue Management

  • Usage Tracking/Analytics

  • SMS Messaging

SysAid logo

SysAid's unique features

  • Customer Support

  • Recurring Issues

  • Project Management

  • Configurable Workflow

Pricing

Starting from

$19/month

Value for money

Front logo
4.1

0.4

SysAid logo
4.5

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Categories in common

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
SysAid logo

59

83

107

features in common

59

features in common

Cayzu logo

Cayzu's unique features

  • Auto-Responders

  • Multiple User Accounts

  • Tagging

  • Performance Management

SysAid logo

SysAid's unique features

  • Drag & Drop

  • CPU Monitoring

  • IT Reporting

  • License Management

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.4

SysAid logo
4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(571)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
SysAid logo

78

202

107

features in common

78

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Multiple User Accounts

  • Event Triggered Actions

  • Automatic Call Distribution

  • Computer Telephony Integration

SysAid logo

SysAid's unique features

  • IT Reporting

  • Visual Analytics

  • Customer Support

  • Server Monitoring

Pricing

Value for money

Salesforce Service Cloud logo
4.1

0.4

SysAid logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

Categories in common