SysAid vs Freshservice Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Henson Yem

We are an MSP looking for a fast simple easy to use Help Desk platform FreshService is it!!

2018-03-11

We have migrated off our old systems of Sysaid to FreshService

Pros

Customised, understands how customers and IT service actually works, they understand the rebranding requirements, they importantly understand the MSP model and the many works service requests are raised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Freshservice Reviews
Freshservice
A complete IT service management (ITSM) tool for business
Read more
David Mundt

Freshservice is simply amazing!!!

2018-05-22

Ease of use... My time is limited and I dont want to spend much time managing tickets. Freshservice makes it easy for me to do everything in one place.

Pros

I love the user interface and it's ease of use. When I work on tickets I want to quickly manage them and the Freshservice interface allows me to do everything in one place.

Cons

We used Sysaid previously and the interface was not intuitive or easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Freshservice Reviews
Freshservice
A complete IT service management (ITSM) tool for business
Read more