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Helply vs Connecteam Comparison (2026)
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Helply
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecteam
4.6
(5.3K)5
3.6K
4
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3
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2
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers…
A modern communication experience for you and your team
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
87
5
4
3
2
1
56
25
3
3
0
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
5.3K
5
4
3
2
1
3.6K
1.4K
191
23
16
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"”
Brady B.
CEO
“Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag.”
JS
Josh S.
IT Coordinator
“I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location”
EM
Emily M.
Homeowner Support
Pros
“Not only can we communicate with staff and update scheduling, there are forms for staff retention as well as a reward system that we can use to keep our staff motivated.”
CK
Christina K.
Manager
“We have a few different roles in our business and it requires each of them to have their own shift with that when updating the same shift I wish there was some way that we could update the shift once instead of having to change each one for the different role eg: connected shifts.”
CM
Courtney M.
Operations Coordinator
“The platform provides a wide range of useful tools for managing employees, communication, scheduling, time tracking, and daily tasks in one place.”
Bob F.
CEO
Cons
“this makes it hard for us to deal with immediate issues we may have.”
Brady B.
CEO
“Needs a contact book and hard to forward email within organization, forwarding or sending to 2 addresses does not seem to work well.”
CH
Carrie H.
Board and Vendor Relations
“Not being able to reply to an earlier thread of conversation.”
KM
Kelly M.
Board Support
Cons
“We discovered during payroll processing that regular, overtime, and vacation hours were not transferring correctly, resulting in all hours being imported as regular hours.”
AS
Anthony S.
CIO
“The current layout tends to focus on upcoming items, making it less intuitive when trying to review past events or quickly view an entire month's schedule at a glance.”
AM
Amy M.
Owner
“It can be difficult to give setting to different users and admins, having multiple places to assign different things is confusing would like it if all setting being assigned to users and admins were in one place.”
NM
Neleh M.
Guest Services Coordinator
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features64
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Time Capture
- Autoresponders
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- EDI
- Electronic Forms
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Prioritization
- Project Management
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Search
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Ticket Management
- WYSIWYG Editor
- Widgets
- Workflow Management
- eCards
- Total features180
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Time Capture
- Autoresponders
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- EDI
- Electronic Forms
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Performance Metrics
- Prioritization
- Project Management
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Search
- Search/Filter
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Ticket Management
- WYSIWYG Editor
- Widgets
- Workflow Management
- eCards
Integrations
- Total integrations12
- ADP Next Gen HCM
- ADP Workforce Now
- Delighted
- GitHub
- Google Calendar
- Jira
- JustCall
- MYOB
- Meta for Business
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Recharge
- Shopify
- Slack
- Stripe Payments
- Trello
- Wix
- Xero
- Zapier
- Total integrations11
- ADP Next Gen HCM
- ADP Workforce Now
- Delighted
- GitHub
- Google Calendar
- Jira
- JustCall
- MYOB
- Meta for Business
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Recharge
- Shopify
- Slack
- Stripe Payments
- Trello
- Wix
- Xero
- Zapier
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