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Helply vs Guru Comparison (2026)

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Good recommendations?

Helply

Guru

Overview

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers…

Guru is a cloud-based, AI-powered knowledge platform for enterprises that unifies search, wiki, and intranet into a single governed.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.8

640

555

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"”

Brady B.

CEO

“Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag.”

Josh S.

IT Coordinator

“I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location”

Emily M.

Homeowner Support

Pros

“It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily.”

Glacie S.

Customer Service Representative

“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”

Sev A.

Artist Support

“The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out.”

Ness C.

Senior Manager, GTM Enablement

Cons

“this makes it hard for us to deal with immediate issues we may have.”

Brady B.

CEO

“Needs a contact book and hard to forward email within organization, forwarding or sending to 2 addresses does not seem to work well.”

Carrie H.

Board and Vendor Relations

“Not being able to reply to an earlier thread of conversation.”

Kelly M.

Board Support

Cons

“My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.”

Anh L.

Head of Martech

“The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.”