App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Groove
5
56
4
25
3
3
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
Last updated: September 2026
Groove Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Issuetrak
Issue tracking and workflow automation platform
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
Value for money
Starting price
0.3
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Zoho CRM
Customer relationship management solution
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.4/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.4
Value for money
Starting price
0.1
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.1
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.2
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.4
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.4
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.1
Value for money
Starting price
0.1
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.4
Value for money
No pricing info
Starting price
0.1
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
0.3
Value for money
Starting price
0.5
Functionality
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
