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Keap vs Dynamics 365 Comparison (2026)
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4.5
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4.4
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Good recommendations?
Keap
4.1
(1.2K)5
613
4
419
3
149
2
57
1
61
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dynamics 365
4.4
(5.8K)5
3K
4
2.1K
3
562
2
95
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Keap is a CRM for small businesses that helps to organize contacts with tagging & segmentation, score leads, track engagement, send messages & more
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.1
1.2K
5
4
3
2
1
613
419
149
57
61
- Value for money
- Ease of use
- Features
- Customer support
61%
would recommend this app4.4
5.8K
5
4
3
2
1
3K
2.1K
562
95
33
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this appPros
“The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it.”
Jackie S.
Self employed
“Email scheduling and various saved email lists make it easy to create content in advance to send out and to send at the best time of day to ensure best engagement with your audience!”
JD
Jeremy D.
Support Team Leader
“Large integration ecosystem with thousands of third-party apps.”
DL
Denis L.
Customer service rep
Pros
“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”
Andrea L.
Innovation Manager
“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”
Christopher V.
Human Relations
“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”
Andrea L.
Innovation Manager
Cons
“It is really lacking for marketing, it doens't even add UTMs automatically in email blasts and it is very hard to keep track of opt ins.”
HT
Hilary T.
Marketing
“The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available.”
David V.
Lead Developer
“Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors”
Jerry W.
CEO
Cons
“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”
Denis M.
AI Automation Specialist
“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”
Breanna G.
Onboarding Coordinator
“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”
Christopher V.
Human Relations
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review13 days ago
Key features
- Total features149
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Lifecycle Management
- Autoresponders
- Bank Reconciliation
- Batch Processing
- Behavior Analytics
- Billing & Invoicing
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Cash Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Click Tracking
- Client Management
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Security
- Data Synchronization
- Data Visualization
- Design Management
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- EDI
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- File Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Fund Management
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Mass Texting
- Media Library
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Online Forms
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Pricing and Cost Calculations
- Prioritization
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Receiving
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Responsive Web Design
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Page View
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Warehouse Management
- Web Forms
- Web-based Deployment
- Website Management
- Website Publishing Options
- Website Visitor Tracking
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features134
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Lifecycle Management
- Autoresponders
- Bank Reconciliation
- Batch Processing
- Behavior Analytics
- Billing & Invoicing
- Budgeting/Forecasting
- Business Intelligence
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Cash Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Click Tracking
- Client Management
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Integration
- Data Security
- Data Synchronization
- Data Visualization
- Design Management
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- EDI
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- File Management
- Filtering
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Fund Management
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Maintenance Scheduling
- Marketing Automation
- Marketing Management
- Mass Texting
- Media Library
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Online Forms
- Online Invoicing
- Opportunity Management
- Payroll Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Point of Sale (POS)
- Predictive Analytics
- Pricing and Cost Calculations
- Prioritization
- Profit/Loss Statement
- Project Management
- Prospecting Tools
- Purchase Order Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Receiving
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Responsive Web Design
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Page View
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- Vendor Management
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Warehouse Management
- Web Forms
- Web-based Deployment
- Website Management
- Website Publishing Options
- Website Visitor Tracking
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations64
- 40Nuggets
- ADP Workforce Now
- Adobe Commerce
- Ameyo
- Arborgold
- AskNicely
- Bedrock Data
- BigCommerce
- Birdeye
- Booker
- Call Loop
- Campaign Monitor by Marigold
- ClicData
- Cyfe
- Docusign
- Dropbox
- Eventbrite
- Five9
- FuseDesk
- Gainsight CS
- GoTo Webinar
- Google Calendar
- Google Contacts
- Graphly
- Help Scout
- Higher Logic Thrive
- HubSpot Data Hub
- InsideView
- Instapage
- Interact
- Jotform
- Justuno
- Lattice Engines
- LeadDyno
- Leadpages
- LeadsBridge
- LinkTrust
- LinkedIn for Business
- LiveChat
- MOBIT
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Mobiniti
- OnceHub
- OptinMonster
- PROS Smart CPQ
- PandaDoc
- Picreel
- Pipedrive
- Privy
- QuickBooks Online
- QuickBooks Online Advanced
- QuickTapSurvey
- SOFT4Spaces
- Salesforce Sales Cloud
- Sana Commerce
- Setmore
- Shift4Shop
- Shopify
- Slack
- Slemma
- Sync2CRM
- Tacton CPQ
- Trello
- Twilio
- Typeform
- Webgility
- WebinarJam
- Wisepops
- Wistia
- WooCommerce
- WordPress
- Workato
- Wufoo
- Xero
- Zapier
- Zen Cart
- Zendesk Suite
- Zoom Workplace
- airSlate SignNow
- Total integrations24
- 40Nuggets
- ADP Workforce Now
- Adobe Commerce
- Ameyo
- Arborgold
- AskNicely
- Bedrock Data
- BigCommerce
- Birdeye
- Booker
- Call Loop
- Campaign Monitor by Marigold
- ClicData
- Cyfe
- Docusign
- Dropbox
- Eventbrite
- Five9
- FuseDesk
- Gainsight CS
- GoTo Webinar
- Google Calendar
- Google Contacts
- Graphly
- Help Scout
- Higher Logic Thrive
- HubSpot Data Hub
- InsideView
- Instapage
- Interact
- Jotform
- Justuno
- Lattice Engines
- LeadDyno
- Leadpages
- LeadsBridge
- LinkTrust
- LinkedIn for Business
- LiveChat
- MOBIT
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Mobiniti
- OnceHub
- OptinMonster
- PROS Smart CPQ
- PandaDoc
- Picreel
- Pipedrive
- Privy
- QuickBooks Online
- QuickBooks Online Advanced
- QuickTapSurvey
- SOFT4Spaces
- Salesforce Sales Cloud
- Sana Commerce
- Setmore
- Shift4Shop
- Shopify
- Slack
- Slemma
- Sync2CRM
- Tacton CPQ
- Trello
- Twilio
- Typeform
- Webgility
- WebinarJam
- Wisepops
- Wistia
- WooCommerce
- WordPress
- Workato
- Wufoo
- Xero
- Zapier
- Zen Cart
- Zendesk Suite
- Zoom Workplace
- airSlate SignNow
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