Keap vs Thryv

Brevo

Mailchimp

ActiveCampaign

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Coach and Consultant

I have been a user since 2012 and appreciated the personal on-boarding and availability of a responsive support team.

Improve Your Email Marketing With Keap
Let our software make your email marketing easier and more effective than ever. Better delivery, better growth.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Autoresponders

Availability Management

Batch Processing

Behavior Analytics

Billing & Invoicing

Business Process Automation

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Catalog Management

Channel Management

Chat/Messaging

Click Tracking

Client Database

Client Management

Collaboration Tools

Commenting/Notes

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Conversion Rate Optimization

Conversion Tracking

Customer Accounts

Customer Database

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Design Management

Discount Management

Drag & Drop

Drip Campaigns

Dynamic Content

eCommerce Management

Electronic Payments

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

File Management

Forecasting

For Financial Institutions

For Insurance Industry

For iPad Devices

Form Builder

Forms Management

For Real Estate Agencies

For Sales Teams/Organizations

For Small Businesses

For Startups

Image Library

Inbox Management

Interaction Tracking

Interactive Content

Inventory Management

Invoice Management

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Engagement

Lead Generation

Lead Management

Lead Notifications

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

List Management

Some users report that Keap offers accessible entry-level pricing and a free trial, and reviewers appreciate the robust features and onboarding assistance. However, some reviewers find costs escalate quickly, especially with add-ons, training, and long-term contracts.

Value for money

The Keap integration most frequently cited by reviewers is Zapier, an integration product rated 4.5 out of 5 for its integration with Keap.

Integrations

Reviews for Keap come from a wide variety of industries, including marketing and advertising (13% of reviewers), management consulting (9%), and real estate (8%). The most frequent use case for Keap cited by reviewers is email marketing (62% of reviewers).

Keap

Web-based

iPhone

Android

iPad

Constant Contact

HubSpot CRM

Zoho CRM

Ontraport

Pipedrive

ClickFunnels

Kartra

HubSpot Marketing Hub

Marketo Engage

Basic

Difficult and costly cancellation process

100% of reviewers feel negative about the cancellation process. Users report significant frustration with contract terms, non-refundable fees, and lengthy commitments. They say canceling often requires phone calls, repeated requests, and dealing with unresponsive or unhelpful support. Reviewers mention being billed after requesting cancellation, facing early termination fees, and struggling to obtain refunds. Some users feel misled by sales promises and are dissatisfied with the lack of flexibility for small businesses. They indicate the process is cumbersome, time-consuming, and can result in unexpected ongoing charges.

Limited and complicated reporting tools

59% of reviewers feel negative about reporting features. Users indicate the built-in reports are basic, hard to customize, and often focused on e-commerce rather than broader business needs. They say generating detailed or tailored reports is difficult, sometimes requiring API use or external tools. Reviewers find the interface for pulling reports clunky and unintuitive, with a lack of charts, graphs, and automation for scheduled reporting. Some users mention inaccuracies and glitches in reporting, making it challenging to track campaign performance or business metrics effectively.

Complicated and restrictive payment handling

52% of reviewers feel negative about customer payment features. Users report issues with payment processing, such as the system only recognizing sales made through its own gateway, causing problems for those accepting checks or cash. Reviewers mention glitches leading to duplicate charges or confusing receipts for customers. Some users find the e-commerce and invoicing tools limited, with difficulties handling multi-currency transactions, recurring billing, or integration with third-party payment providers. They say these limitations require manual workarounds and can disrupt business operations.

Frequent bugs and technical problems

78% of reviewers feel negative about bugs and issues. Users say the software suffers from persistent glitches, slow load times, and unreliable features, especially in the campaign builder and mobile app. Reviewers mention browser compatibility problems, frequent outages, and difficulties with integrations. They report that updates can introduce new issues and that support often struggles to resolve technical problems promptly. Some users find the platform overly complex, with unintuitive menus and a steep learning curve. They indicate these technical challenges disrupt workflows and require frequent workarounds.

High and restrictive pricing structure

55% of reviewers feel negative about pricing. Users say the software is expensive, with high monthly fees, mandatory onboarding costs, and additional charges for add-ons or larger contact lists. Reviewers mention being locked into long-term contracts and finding the platform less cost-effective for small businesses. Some users feel the value does not match the price, especially given the need for paid training or external consultants. They indicate that ongoing price increases and hidden costs for integrations or extra features make budgeting difficult and can be prohibitive for startups.

Centralized client relationship management

marketing

Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows

Marketing Director

Keap improves organization, enhances productivity and delivers to your clients every step of the way with intuitive client database software.

91% of reviewers feel positive about client management. Users indicate the platform helps them organize client data, automate follow-ups, and maintain consistent communication. They appreciate having a single system to track interactions, segment clients, and manage administrative tasks like onboarding and billing. Reviewers say the CRM features improve organization, productivity, and responsiveness, making it easier to nurture relationships and convert prospects. Some users mention that automated reminders and tagging help ensure no client is overlooked. They find the integrated approach beneficial for businesses wanting to streamline client communications and operations.

Flexible email campaign builder

94% of reviewers feel positive about campaign email features. Users say the campaign builder allows them to create targeted, automated email sequences and sales funnels with ease. Reviewers appreciate the ability to personalize communications, schedule broadcasts, and track engagement through tags and analytics. They find the visual campaign builder intuitive for designing complex workflows and value the customization options for templates and recipient lists. Some users highlight the convenience of integrating opt-in forms and automating follow-ups, which helps maintain consistent contact with leads and customers. They note these features support effective marketing and customer retention.

Streamlined lead tracking and nurturing

Self employed

The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it.

VP Global Payer Relations

Lead management is one of our most important tasks for firm growth, and Keap has singlehandedly made it something that's both easy to visualize and manage across team timelines.

85% of reviewers feel positive about lead management. Users report the platform provides robust tools for capturing, organizing, and following up with leads. They appreciate features like lead scoring, tagging, and automated responses, which help prioritize prospects and maintain ongoing communication. Reviewers indicate that centralized data and customizable workflows make it easier to track leads through the sales pipeline. Some users say the system improves collaboration among teams and supports more effective marketing efforts. They find these capabilities essential for growing their customer base and improving conversion rates.

Time-saving business automation

Head of Product

Really a great tool for automations that can scale across multiple channels and online // offline. When it is running right, it's super effective.

89% of reviewers feel positive about automation features. Users think the software automates repetitive tasks, freeing up time for higher-value work. They appreciate the ability to set up automated follow-ups, reminders, and workflows that reduce manual errors and increase efficiency. Reviewers say automation supports business growth by handling tasks like lead nurturing, customer engagement, and sales processes. Some users find the visual tools make it easier to design and manage automations, even for those without technical backgrounds. They indicate automation is key for scaling operations and maintaining consistent service.

Comprehensive marketing automation suite

graphic designer

Keap also offers marketing automation features to help you save time by sending automated emails and personalized follow-up messages based on your customers' behavior.

94% of reviewers feel positive about the marketing automation capabilities. Users think the platform centralizes CRM, e-commerce, and marketing tools, enabling them to automate sales and marketing processes that would otherwise be time-consuming. Reviewers appreciate being able to set up complex workflows, segment audiences, and trigger personalized communications without coding. They say the integration with third-party apps and e-commerce platforms streamlines operations. Some users find the automation features essential for scaling their businesses, reducing manual tasks, and improving lead nurturing. They indicate that having everything in one place saves time and supports business growth.

Bachelor in Supply Chain Management

The tool that I use the most and that is useful to me is sales tracking because I can have a better focus in this area without losing track, I also use a lot of tracking that can be given more personalized to potential clients so that they receive the correct emails.

Owner

So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records.   and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity.  

Design Lead

The best marketing reporting tool and the ability to manage contacts and marketing campaign monitoring thectool is excellent.

Digital Marketing and Growth Strategist

However, onboarding isn’t instant—you need time to arrange pipelines and tags so they match your workflow.

The platform has powerful automation and CRM features that can really streamline my workflow, but it comes with a high price tag that’s tough for small businesses.

Lead Developer

The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available.

Support Team Leader

Email scheduling and various saved email lists make it easy to create content in advance to send out and to send at the best time of day to ensure best engagement with your audience!

Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors

Board Member

There are extensive customization options and even larger data sets can be easily edited.

Officer,Financial Center Assistant Manager

I like how easy it is to build custom automations, track leads in detail, and get a clear view of the full customer journey.

Business Intelligence Analyst

The res section of Keap was proving that once I linked my landing page, tagging fresh contacts as well as triggering email streams were possible.

Marketing

It is really lacking for marketing, it doens't even add UTMs automatically in email blasts and it is very hard to keep track of opt ins.

So, you have to keep saving HTML emails externally and copy and pasting them back in.

Also was able to integrate our SMS api pretty easily and build an integration.

Their integration of ai tools to help with sales letters and landing pages and offers

This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it.

FOunder

I have been using it for my business for over 10 years and it allowed me to launch and scale my business over that time.

Financial Advisor

For example, when I mark someone as “check-in due,” it automatically adds a task and a reminder for the week after

I had no choice but export and delete 15K contacts.   And as my business changed the complex forms that had been such a golden ticket to my business, weren't necessary.   

Keap conveniently delivered automated lead capture and the campaign building tools also impressed me significantly.

The interface is well-designed, and the email templates are super helpful.

One downside is that the appointment scheduling tool can link with other external calendar applications.

Sales

We really like the ability to have contact and lead management, group texting, email marketing, and automations all housed under one software roof for an affordable price point.

The software provided a comprehensive set of tools for managing customer interactions, tracking leads, and automating sales and marketing processes.

Marketer

That means that for ourselves AND for our clients, we can craft regular communications, complex automations, campaigns and a variety of content that's selling, nurturing or doing whatever we want it to do.

Senior Customer Support Manager

Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place.

Keap vs Thryv Comparison (2026)

Keap

Thryv

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives