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Kayako vs Olark Comparison (2026)
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Good recommendations?
Overview
Kayako - Customer Support Software made personal and simple with a unified customer service platform that helps you build closer relationships.
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.0
176
5
4
3
2
1
68
68
25
5
10
- Value for money
- Ease of use
- Features
- Customer support
4.5
472
5
4
3
2
1
288
157
22
4
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
David M.
Admin
David M.
Admin
Kilmer M.
Senior Director of Advertising and eCommerce
Pros
Cynthia B.
Client Care Representative
Jayanth R.
Project Manager
Cynthia B.
Client Care Representative
Cons
Natale M.
Senior Field Technician
Christie P.
Director of Operations
Josh V.
Systems administrator
Cons
Nick M.
BDM
Nick M.
BDM
Betül İ.
Organizator
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review9 days ago
Key features
- Total features71
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Design Tools
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Tracking
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Visualization
- Deployment Management
- Email Management
- Email Templates
- Embedded AI
- Event Triggered Actions
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple LLM Models
- Offline Form
- Performance Metrics
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Role-Based Permissions
- Rules-Based Workflow
- Sales Task Automation & Forecasting
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Website Integration
- Workflow Management
- Total features36
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Design Tools
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Tracking
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Visualization
- Deployment Management
- Email Management
- Email Templates
- Embedded AI
- Event Triggered Actions
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple LLM Models
- Offline Form
- Performance Metrics
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Role-Based Permissions
- Rules-Based Workflow
- Sales Task Automation & Forecasting
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Website Integration
- Workflow Management
Integrations
- Total integrations62
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Basecamp
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox
- Drupal
- Eventbrite
- FreshBooks
- Front
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Hootsuite
- HubSpot CRM
- HubSpot Service Hub
- Hubstaff
- InsightSquared
- Intuit Mailchimp Email Marketing
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Viva Engage
- Nicereply
- Nimble
- Nutshell
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk AI
- Zoho CRM
- Zoom Workplace
- Zuora
- Total integrations13
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Basecamp
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox
- Drupal
- Eventbrite
- FreshBooks
- Front
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Workspace
- Hootsuite
- HubSpot CRM
- HubSpot Service Hub
- Hubstaff
- InsightSquared
- Intuit Mailchimp Email Marketing
- Jira
- Joomla
- Keap
- LinkedIn for Business
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Viva Engage
- Nicereply
- Nimble
- Nutshell
- PagerDuty
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- Salesforce Marketing Cloud Account Engagement
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Typeform
- ValueOps
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk AI
- Zoho CRM
- Zoom Workplace
- Zuora
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