Kayako vs Zendesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Anonymous
(Transportation/Trucking/Railroad company, 51-200 employees)

Very good platform

2018-06-18

better customer support.

Pros

a very good alternative for zendesk, value for your money and they are offering a good customer service.

Cons

so far when using the platform I don't see any major cons, I used it for a couple of months with my old boss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Kayako Reviews
Kayako
Unified customer service platform
Read more
Rodrigo Caballero

Support system missing a CRM

2018-06-14

We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better

Pros

Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast

Cons

API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Kayako Reviews
Kayako
Unified customer service platform
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

A Fairly Good Alternative to ZenDesk

2018-12-26

Pros

Kayako competes with Zendesk, a much larger product with a larger adoption, but it holds up fairly well in a comparison with it's more prevalent rival.

Cons

I can't point out anything inherently wrong with Kayako, but I'd question why someone would choose it over Zendesk, especially given the amount of service reps who are already intimately familiar with it's more popular competitor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Kayako Reviews
Kayako
Unified customer service platform
Read more