Kayako Unified customer service platform ( 4.01/ 5 154 reviews) 10,855 Alternatives to Kayako
Explore a recommended list of Kayako alternatives for your business in 2020. Compare alternatives to Kayako side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Project & Issue Tracking Software - See why we're #1!
What users mention about JIRA See all reviews I like the ease of viewing all the issues on one dashboard that eased delegating tasks to lower management and proved to be a wonderful tool for project management. I love the workflow templates if offers out of the box. Jira also supports Kanban boards and has an awesome mobile app which can keep you up to date anywhere. For a non developer user there is too many things and options you get lost in the middle of it. So much complexity in terms of customization that me, personally end up being a little bit lost.
Multi Channel Live Chat Software for Website Engagement
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time. Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. Agents can easily create their own views. We have reduced the tickets resolution time significantly and our clients are very happy with the advanced portal features.
Customer service software you can depend on
What users mention about Deskpro See all reviews Their support is good, they have a nice response time in any technical question or issue that we had. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
B2B Customer Support Software
What users mention about TeamSupport See all reviews It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it. Fantastic product, wonderful team and one of the best example of perfection. Easy-to-use user interface. Plus, the sentiment is not always accurate. For example, if someone writes a short sentence "I've attached the report", the software interprets this as sad or frustrated.
100% customizable Service Desk for any business small or large
What users mention about Groove See all reviews Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects. The ability to support multiple projects within the same subscriptions is great. Since the recent revamp, the only thing that didn't support multiple projects, the knowledge base, now supports this. Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
Web based help desk management software
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews ServiceDesk is a great tool to manage the tickets you are working on, as well as, keeping a track of all the assets within your company. This provides great audit trail for all of the work that we do. It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction. Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.
Customer support ticket system
What users mention about osTicket See all reviews Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc. Like a I said in the title it fitted our needs at the time, but as we improved our system we found that we had outgrown the software.
Cloud-based help desk service
Social Customer Service Software
Communicator for businesses. live chat, messenger and email
What users mention about Tidio See all reviews Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real persongreat for automation. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable. It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The #1-rated Business Messenger for customer relationships.
What users mention about Intercom See all reviews The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Their knowledge base functionality is great, and the look and feel of it can be customized to best help customers. It has some great features such as the reporting and also saved responses and answers to help streamline communication between agents and customers.
Web-based help desk and support application
Customer support help desk software
Customer Support Software for Live Chat, Email and Twitter
Server monitoring software
What users mention about Spiceworks See all reviews Does what it says it will do but not very user friendly and there are better options out there. It is better to spend some money and get another product that is out there like Kayako. For the most part we like it a lot. There are some things that I'd like to change like the sub tickets and email notifications being a bit messy but overall I like it. The layout and interface are great and it has some great features. Interactions with all the options are easy and it seems like it was very well thought out.
Support, engage, and convert customers on a single platform.
What users mention about Re:amaze See all reviews That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. The features and value are fantastic. The interface is clean, modern, and easy to navigate.
Live chat software for websites
What users mention about ProProfs Chat See all reviews I have used so many services but nothing comes equivalent to Live2Support. Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance. Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.
Video Chat, Cobrowsing, Screen sharing, Certified signature
Customer service software from Microsoft
Customizable help desk & ticketing system
What users mention about Deskero See all reviews It’s ease for use and very intuitive. The best feature it’s to the ability to connect with social networks. Is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price. Great user/client experience, great customer service, easy to integrate, great for your clients.
Powerful help desk & service management software
Web, Social & Contact Center
Friendly project management for smart teams
Live chat with agent apps for iOS & Android
What users mention about JivoChat See all reviews You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful. I like it i had a good amount of success with jivochat and its super easy to use.
giosg Live Chat - Designed for efficiency, powered by AI
Centralize, assign, and track helpdesk requests with Mojo.
What users mention about Mojo Helpdesk See all reviews I love our Mojo Help Desk, its so easy to manage and easy to access. I wish in the reporting tool there was a way to export reports, if there is please let me know. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.
Helpdesk ticketing system software
What users mention about JitBit Help Desk See all reviews The software is a good ticketing system and and will certainly help you accomplish your task tracking. It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Gladly is a Cloud-based customer service platform
Ticketing software for effortless customer support
Help desk and ticketing solution for customer service
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Live Chat Software and Virtual agent for SMBs
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Ticket management for customer service and support teams
Customer service platform for asynchronous messaging
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Artificial Intelligence-based knowledge management solution
The Customer Friendship Platform
AI-based customer service management solution
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
ITIL Certified IT Service and Asset Management Solution
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Multi-channel Customer Communication Platform
Premium live chat software
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business. It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
Artificial intelligence (AI)-based chatbot creation platform
Marketing, customer service & lead management software
AI-powered customer engagement platform
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Collaborative remote access solution
What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Call center software for outbound sales & BPO teams
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Issue tracking software built for businesses using Jira
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
Help desk management solution
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Help desk & service management
What users mention about TOPdesk See all reviews The New Asset Management module has been a great innovation and is very simple to set up and configure. Overall this product is easy to use and will support all processes that an organization may use. We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.