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Kayako Alternatives

How do Kayako alternatives compare?

HelpCrunch and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Kayako to its top 100 alternatives, Slack has the highest rating, with Freshdesk as the runner-up, and Kayako ranking 32nd place. Slack has the most reviews with a total of 20,724, while Kayako has 158. Users say Slack tops the list for value for money followed by Freshdesk, while Kayako comes in 36th. Users also say Slack and Freshdesk are the easiest to use, while Kayako takes 34th place.

What are the top 5 alternatives to Kayako?


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Company size


Top 100 Alternatives & Competitors to Kayako

HelpCrunch

4.8
(174)

Customer Communication tool for Support, Marketing & Sales

Features

Total

47

75

76

features in common

47

features in common

HelpCrunch's unique features

  • Customer Service Analytics

  • File Sharing

  • Document Storage

  • Remote Access/Control

Kayako's unique features

  • Release Management

  • Multiple User Accounts

  • Incident Management

  • Role-Based Permissions

Starting from

$15/month

Value for money

4.8

1.0

3.8

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

69

177

76

features in common

69

features in common

Zendesk's unique features

  • Blended Call Center

  • Customer Complaint Tracking

  • Call Reporting

  • Website Visitor Tracking

Kayako's unique features

  • Application Management

  • Access Controls/Permissions

  • Network Monitoring

  • Interaction Tracking

Starting from

$19/month

Value for money

4.1

0.3

3.8

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

55

119

76

features in common

55

features in common

Freshdesk's unique features

  • Customer Experience Management

  • Cataloging/Categorization

  • Survey/Poll Management

  • Assignment Management

Kayako's unique features

  • Release Management

  • Application Management

  • Incident Management

  • Active Directory Integration

Starting from

$18/month

Value for money

4.4

0.6

3.8

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Deepser

4.5
(12)

IT service desk, ticketing, and asset management software

Features

Total

53

110

76

features in common

53

features in common

Deepser's unique features

  • Task Management

  • Inventory Tracking

  • Data Import/Export

  • Cataloging/Categorization

Kayako's unique features

  • Virtual Assistant

  • Event Triggered Actions

  • Availability Management

  • Feedback Management

Value for money

4.6

0.8

3.8

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.

Carlo M.

Ease of use; competent project managers and support team.

NM

Nadia M.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

42

90

76

features in common

42

features in common

Wix Answers' unique features

  • Assignment Management

  • Call Logging

  • Customer Service Analytics

  • Customer History

Kayako's unique features

  • Network Monitoring

  • Website Integration

  • Single Sign On

  • Email Templates

Starting from

$24/month

Value for money

4.3

0.5

3.8

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

68

136

76

features in common

68

features in common

Vivantio's unique features

  • Data Import/Export

  • SSL Security

  • SMS Messaging

  • Remote Access/Control

Kayako's unique features

  • Content Management

  • Virtual Assistant

  • Network Monitoring

  • Multi-Channel Management

Starting from

$42/year

Value for money

4.2

0.4

3.8

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

60

143

76

features in common

60

features in common

Zoho Desk's unique features

  • Template Management

  • Survey/Poll Management

  • Social Media Monitoring

  • Document Management

Kayako's unique features

  • Capacity Management

  • Multi-Language

  • Incident Management

  • Website Integration

Starting from

$14/month

Value for money

4.5

0.7

3.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

C2 ATOM

4.2
(12)

The ultimate ITSM platform

Features

Total

68

133

76

features in common

68

features in common

C2 ATOM's unique features

  • Real Time Notifications

  • Cataloging/Categorization

  • Disaster Recovery

  • Data Synchronization

Kayako's unique features

  • Application Management

  • Virtual Assistant

  • Real Time Monitoring

  • Website Integration

Starting from

$40/month

Value for money

4.1

0.3

3.8

What users say about C2 ATOM's value for money

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

Issuetrak

4.5
(154)

Issue and Ticket tracking software for multiple industries.

Features

Total

49

82

76

features in common

49

features in common

Issuetrak's unique features

  • Commenting/Notes

  • Customer Service Analytics

  • Dashboard Creation

  • Case Management

Kayako's unique features

  • Virtual Assistant

  • Service Catalog

  • Mobile Access

  • Multi-Language

Starting from

$59/month

Value for money

4.5

0.7

3.8

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

DZ

Danna Z.

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

63

137

76

features in common

63

features in common

DeskPRO's unique features

  • Call Reporting

  • Billing & Invoicing

  • Automatic Lead Distribution

  • Inventory Management

Kayako's unique features

  • Service Catalog

  • Data Visualization

  • Availability Management

  • Dashboard

Starting from

$15/month

Value for money

4.5

0.7

3.8

What users say about DeskPRO's value for money

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

37

78

76

features in common

37

features in common

NABD System's unique features

  • Assignment Management

  • Multi-Company

  • Canned Responses

  • Engagement Tracking

Kayako's unique features

  • Availability Management

  • Real Time Data

  • Configuration Management

  • Appointment Management

Starting from

$0.01/month

Value for money

4.6

0.8

3.8

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

64

123

76

features in common

64

features in common

Vision Helpdesk's unique features

  • Accounting

  • Multi-Currency

  • CMDB

  • Issue Tracking

Kayako's unique features

  • Communication Management

  • CRM

  • Availability Management

  • Real Time Data

Starting from

$8/month

Value for money

4.4

0.6

3.8

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

49

68

76

features in common

49

features in common

Cayzu's unique features

  • Document Storage

  • Customer History

  • Real Time Reporting

  • Customer Experience Management

Kayako's unique features

  • Real Time Monitoring

  • Communication Management

  • Mobile Access

  • Asset Tracking

Starting from

$4/month

Value for money

4.9

1.1

3.8

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

MS

Marc S.

Userlike

4.6
(633)

Live chat and customer messaging for businesses of all sizes

Features

Total

33

65

76

features in common

33

features in common

Userlike's unique features

  • One-to-One Messaging

  • Personalization

  • Customer Service Analytics

  • Real Time Analytics

Kayako's unique features

  • Call Center Management

  • Problem Management

  • Issue Management

  • Email Templates

Starting from

100/month

Value for money

4.4

0.6

3.8

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

37

112

76

features in common

37

features in common

Akio.CX's unique features

  • Survey/Poll Management

  • Website Visitor Tracking

  • Activity Dashboard

  • Real Time Analytics

Kayako's unique features

  • Configurable Workflow

  • Real Time Data

  • Single Sign On

  • Customizable Fields

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

38

59

76

features in common

38

features in common

FuseDesk's unique features

  • Administrative Reporting

  • Multi-Department/Project

  • Productivity Analysis

  • Workflow Configuration

Kayako's unique features

  • Configurable Workflow

  • Contract/License Management

  • Configuration Management

  • Single Sign On

Gladly

5.0
(1)

Gladly is a Cloud-based customer service platform

Features

Total

35

89

76

features in common

35

features in common

Gladly's unique features

  • Routing

  • Transfers/Routing

  • Sentiment Analysis

  • Productivity Analysis

Kayako's unique features

  • Availability Management

  • CRM

  • Email Templates

  • Multiple User Accounts

Saysimple

(0)

Dynamic Customer Engagement Platform

Features

Total

36

60

76

features in common

36

features in common

Saysimple's unique features

  • Prioritization

  • Proactive Chat

  • File Sharing

  • Sentiment Analysis

Kayako's unique features

  • Incident Management

  • Support Ticket Management

  • Content Management

  • Email Templates

Salesforce Service Cloud

4.4
(523)

Customer Service & Field Service Management Solutions

Features

Total

66

194

76

features in common

66

features in common

Salesforce Service Cloud's unique features

  • Multi-Location

  • Fee Management

  • Customizable Templates

  • Email Response Control

Kayako's unique features

  • Communication Management

  • Real Time Data

  • Configurable Workflow

  • Issue Auditing

Value for money

4.1

0.3

3.8

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Bitrix24

4.0
(478)

100% free CRM, collaboration and communication tool suite

Features

Total

47

356

76

features in common

47

features in common

Bitrix24's unique features

  • KPI Monitoring

  • eCommerce Management

  • Team Chat

  • Unified Communications

Kayako's unique features

  • Virtual Assistant

  • Recurring Issues

  • Alerts / Escalation

  • Asset Tracking

Starting from

$49/month

Value for money

4.2

0.4

3.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

56

165

76

features in common

56

features in common

LiveAgent's unique features

  • Social Media Monitoring

  • Website Visitor Tracking

  • Call Reporting

  • Case Management

Kayako's unique features

  • Project Management

  • Interaction Tracking

  • Availability Management

  • Data Visualization

Starting from

$15/month

Value for money

4.7

0.9

3.8

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Yonyx

4.8
(116)

Decision tree driven Interactive guides for customer service

Features

Total

19

40

76

features in common

19

features in common

Yonyx's unique features

  • Application Development

  • FAQ

  • Training Management

  • Inbound Call Center

Kayako's unique features

  • Mobile Access

  • Offline Form

  • Multi-Language

  • Capacity Management

Value for money

4.7

0.9

3.8

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Olark

4.6
(459)

Happier customers live chat with Olark

Features

Total

23

38

76

features in common

23

features in common

Olark's unique features

  • Activity Dashboard

  • Customer History

  • Screen Sharing

  • File Management

Kayako's unique features

  • Incident Management

  • Customer Database

  • Multi-Language

  • Capacity Management

Starting from

$17/month

Value for money

4.4

0.6

3.8

What users say about Olark's value for money

Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.

Ifeoma O.

Where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.

Brayan Agostinho D.

UJET

4.5
(112)

Customer interaction & support platform with CRM integration

Features

Total

22

62

76

features in common

22

features in common

UJET's unique features

  • Blended Call Center

  • Manual Dialer

  • Transcripts/Chat History

  • Proactive Chat

Kayako's unique features

  • Performance Metrics

  • Customer Database

  • Issue Auditing

  • Email Management

Value for money

4.7

0.9

3.8

What users say about UJET's value for money

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

AC

Allyse C.

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.

CW

Chantelle W.

TeamSupport

4.5
(796)

B2B Customer Support Software

Features

Total

63

139

76

features in common

63

features in common

TeamSupport's unique features

  • IT Asset Tracking

  • Email Tracking

  • Calendar Sync

  • Real-time Updates

Kayako's unique features

  • Release Management

  • Multi-Language

  • Mobile Access

  • Offline Form

Starting from

$50/month

Value for money

4.4

0.6

3.8

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

27

39

76

features in common

27

features in common

Tracker's unique features

  • Task Management

  • IT Asset Management

  • Case Management

  • Document Storage

Kayako's unique features

  • Availability Management

  • Activity Tracking

  • Alerts/Notifications

  • Content Management

Starting from

$45/month

Value for money

4.2

0.4

3.8

What users say about Tracker's value for money

Excellent product with superb support and customer service. The reporting was flexible and allowed us to pull out all the metrics that mattered most to us.

BH

Barry H.

The Self-Service-Center has been a huge success for us, our customers love it. It's a very powerful tool and we take advantage of almost every feature it has.

MD

Michele D.

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

46

100

76

features in common

46

features in common

Helprace's unique features

  • HIPAA Compliant

  • Document Storage

  • 360 Degree Feedback

  • Prioritization

Kayako's unique features

  • Virtual Assistant

  • Service Catalog

  • Incident Management

  • Asset Tracking

SolarWinds Service Desk

4.6
(520)

IT Service Desk & Asset Management Software

Features

Total

51

93

76

features in common

51

features in common

SolarWinds Service Desk's unique features

  • Drag & Drop

  • Document Storage

  • Requisition Management

  • Prioritization

Kayako's unique features

  • Third Party Integrations

  • Content Management

  • Reporting & Statistics

  • Search/Filter

Starting from

$19/month

Value for money

4.5

0.7

3.8

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

41

75

76

features in common

41

features in common

HappyFox Help Desk's unique features

  • Workflow Configuration

  • Negative Feedback Management

  • Macros/Templated Responses

  • Forms Management

Kayako's unique features

  • Availability Management

  • Problem Management

  • Event Triggered Actions

  • Network Monitoring

Starting from

$29/month

Value for money

4.5

0.7

3.8

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

57

306

76

features in common

57

features in common

HarmonyPSA's unique features

  • Visual Workflow Management

  • "What If" Scenarios

  • Project Planning

  • Ad hoc Reporting

Kayako's unique features

  • Multiple User Accounts

  • Role-Based Permissions

  • Virtual Assistant

  • Real-Time Chat

Starting from

$65/month

Value for money

4.4

0.6

3.8

What users say about HarmonyPSA's value for money

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

JIRA Service Management

4.4
(274)

The only ITSM solution built on the Jira platform

Features

Total

51

95

76

features in common

51

features in common

JIRA Service Management's unique features

  • Cost Tracking

  • Document Storage

  • Procurement Management

  • Patch Management

Kayako's unique features

  • Real-time Consumer-facing Chat

  • Appointment Management

  • Call Center Management

  • Role-Based Permissions

Starting from

$20/month

Value for money

4.2

0.4

3.8

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

Features

Total

45

73

76

features in common

45

features in common

InvGate Service Desk's unique features

  • Customer Service Analytics

  • Dashboard Creation

  • CMDB

  • Real-time Updates

Kayako's unique features

  • Real-time Consumer-facing Chat

  • Appointment Management

  • Virtual Assistant

  • Tagging

Value for money

4.5

0.7

3.8

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

51

107

76

features in common

51

features in common

BOSSDesk's unique features

  • Remote Access/Control

  • Knowledge Management

  • Calendar Management

  • Support Ticket Tracking

Kayako's unique features

  • Release Management

  • Multiple User Accounts

  • Social Media Integration

  • Auto-Responders

Starting from

$19/month

Value for money

4.7

0.9

3.8

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

EcholoN

4.7
(25)

Help desk software for managing customer service processes

Features

Total

68

183

76

features in common

68

features in common

EcholoN's unique features

  • Corrective and Preventive Actions (CAPA)

  • Invoice Management

  • Scheduling

  • Customer History

Kayako's unique features

  • Search/Filter

  • Real-time Consumer-facing Chat

  • Content Management

  • Website Integration

OTRS

4.5
(63)

Helpdesk software for customer service management teams

Features

Total

53

110

76

features in common

53

features in common

OTRS's unique features

  • Customer History

  • Support Ticket Tracking

  • Assessment Management

  • Assignment Management

Kayako's unique features

  • Network Monitoring

  • Appointment Management

  • Call Center Management

  • Auto-Responders

Value for money

4.6

0.8

3.8

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

42

87

76

features in common

42

features in common

Richpanel's unique features

  • Real Time Reporting

  • Multi-Channel Marketing

  • Workflow Configuration

  • SMS Messaging

Kayako's unique features

  • Availability Management

  • Customizable Reports

  • Configuration Management

  • Project Management

UseResponse

4.7
(34)

All-in-one Customer Support and Feedback Suite

Features

Total

47

107

76

features in common

47

features in common

UseResponse's unique features

  • Employee Management

  • Data Security

  • Customizable Questions

  • Document Storage

Kayako's unique features

  • Performance Metrics

  • Real-time Consumer-facing Chat

  • Incident Management

  • Application Management

Starting from

$149/month

Value for money

4.7

0.9