App comparison
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Kayako
5
68
4
68
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Last updated: March 2026
Kayako Alternatives & Competitors (2026)
Top 4 free alternatives
Yonyx
Decision tree driven Interactive guides for customer service
0.9
Value for money
Starting price
No pricing info
0.8
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.7
Value for money
Starting price
No pricing info
0.7
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Issuetrak
Issue tracking and workflow automation platform
0.7
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Zoho Desk
Customer service software for businesses of all sizes
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Freshdesk
Online helpdesk system and customer service software
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
Intercom
AI-powered customer service with helpdesk
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.4
Value for money
Starting price
No pricing info
0.6
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
Alerts/Notifications
4.7/5
Autoresponders
4.6/5
Alerts/Escalation
4.3/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.9
Value for money
No pricing info
Starting price
No pricing info
0.9
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.9
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.9
Value for money
Starting price
No pricing info
0.8
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.5
Value for money
Starting price
No pricing info
0.6
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.5
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Call Center Management
4.8/5
Alerts/Escalation
4.7/5
Alerts/Notifications
4.5/5
Top Features
Access Controls/Permissions
5/5
Autoresponders
5/5
AI Copilot
4.8/5
