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Kayako vs Tidio Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

Category Leaders

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

15

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

61

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

177

34

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

AR

Anonymous Reviewer

Pros

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Ethan Alexandre J.

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.

Stephanie M.

Features and functionality missing or not working.

GJ

Graham J.

I have used this and I am surprised that the review at your website is so much biased.

P

Premdeep

Cons

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Darien C.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

JG

Juan G.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

MP

Magdalena P.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features76
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features32
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations36
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk