Locobuzz Reviews - Pros & Cons, Ratings & more

Brand24

Brandwatch

Birdeye

Konnect Insights

Sprinklr

Simplify LMS

Meltwater

Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

Locobuzz

Android

Web-based

Windows

iPhone

Senior Executive - Social Listening

Overall a good experience and we at Cerebrate are pretty positive that the tool will get more robust in terms of analytics and insights. Both Dream11 and Cerebrate have a huge expectations.

Nodal Offcer

Good with the product and happy with the instant resolution by the support team.

Sr. Account Manager

While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry.

Social Media Escalations

The user interface is very good and its very easy to set the sentimental for the cases.

Media Specialist

The support and onboarding process was very prompt and efficient. The team is proactive and helpful.

Project manager

Limitations in filters available. A limited number of platform available Quora is missing.

Happy with the tool and Extremely best service.

One of the first companies to adopt command center setup in India. The UI/UX was the  best at that time and functionality was spot on for times 5 years ago.

The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered.

Digital Marketing Executive

Repetitive war rooms, no clear distinction between dashboards, does not track Instagram story, listens to a lot of irrelevant content on social media.

C.R.E.

Fast and effective reporting with multi-channel integrations.

Vice President

The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently.

Freshchat

Brand Embassy

Overall, the experience is going well so far. 

Good 

Review by Chitra (PW)

ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful. 

One of the best tools

Very Good Tool

Online Reputation Management with Loco

good

Good

Features & ease of use

The overall experience is neutral, we can say good but not awesome. Still there are areas to improve.

One stop for ORM and Social Listening 

- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate

All in one roof - CX management platform!

Honest review

Have been using the product since 2013 (10 years) and have seen it growing and developing. Locobuzz is filled with multiple features but it still needs to up the game in terms of analytics and 

Locobuzz Experience

Locobuzz for Social Media Reputation Management

Feedback

I am using this tool for the last 2 years, find it useful and easy to use.

Best Social Listening Tool

It's very good for us as app company we got to know about our competitors 

Best ORM Platform 

Hi Sumeet!

Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future.

Regards,
Team Locobuzz

Overall quite happy with the experience. 

Good for Social Media monitoring

Hi Rajarshi,

Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future.

Regards,
Team Locobuzz

Good with the product and happy with the instant resolution by the support team

 happy with the tool and Extremely best service 

Hi David,

Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future.

Regards,
Team Locobuzz

Overall a good experience and we at Cerebrate are pretty positive that the tool will get more robust in terms of analytics and insights. Both Dream11 and Cerebrate have a huge expectations

Social Listening and Analytcis Review

Hi Somesh,

Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future.

Regards,
Team Locobuzz

Good for tracking ORM responses

Overall the platform is robust and is getting better over time. 

A Good Product

Good software overall but can be made much smarter

The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

ORM Done Right!

Can be much better!

We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

Locobuzz Reviews

Suggested alternatives

Pros and cons

44 reviews