Locobuzz Reviews

Ticketing auto conversion from the social media negative comments

Auto replies not able to see the comments on actual comments

Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list.

The reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil.

The new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.

With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.

It covers all the important features like Social listening, digital listening and social analytics. Navigation is seamless.

All features are covered. Nothing I can find which is not included.

Usually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too.

The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered!

The dashboards and overall customization is good, however the metrics could have been arranged in a more user friendly manner.

YouTube data fetching is struggling a lot, and have faced multiple issues around Instagram webhooks. These issues are from API or from the respective platforms, but Locobuzz should be vigilante about this and should not wait for the client or agency to escalate it.

Hi Somesh, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Locobuzz 3.0 reporting and AI insights CoverageEase of use Response Management features

Machine Learning is not upto mark. It gives incorrect data Repetitive glitches and errors in data analytics (DIY Dashboards or other features)

Very good innovation and service. Locobuzz team is proactive in customer support and hand holding

Very good innovation and service. Locobuzz team is proactive in customer support and hand holding

It is very easy to use and competitively cost.

The social channels get disintegrated very frequently.

the user interface is very good and its very easy to set the sentimental for the cases

the reverted or responded sentiments changes making us re-edit them

Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.

Influencer stream can be more streamlined, e commerce listening

Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.

The ride has been smooth over last 2 years

One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago

While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup

it many more features than the previous software , such as AHT , Agent performance, ability to click and find out the post from report and topic auto tagging

Too many steps to follow when compared to previous software experiencing a slowness comparative to other software 24/7 support is required incorrect sentiment tagging at times

The platform is a single point of contact between the user and the social channels.

The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.

Regularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated.

At times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions.

Hi Rajarshi, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.

Overall experience has been good. No cons as such.

I am thankful using this highly integrated social listening tool to manage ORM, this makes our work easy, having lots of features like DIY Analytics Report, Competition Benchmarking, CSD ID that really help us to manage our day to day work.

I love the features like CSD ID, Competition Benchmarking, DIY Analytics, Reporting, and Customer Support

Being a online listening tool which can be integrated seamlessly with any social media and review site available on the digital platform. One of the best platform that I have worked with and I am using it for more than a year now on day to day basis and it’s really effective with regards to getting out any kind of data and reports.

The tool sometime have issue with regards to loading relevant data.

Interactive dashboards, comparison with other's and Cloud where we can understand the voice of the customer at one go.

need to manually change the organization name , every time we login 2. Reporting should be in today, yesterday, weekly, fortnight and monthly and in addition a calendar to change the date ; If possible please do add month on month performance dash board for easy access

Hi David, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Ease of configuration PR Dashboard Simplicity of the tool

At times slow Loading time can be improved Interface can be much better

Everything under a same tool. Great UI. Easy n short process for response management. Good customer service

Limitations in filters available. A limited number of platform available Quora is missing.

Hi Divyansh, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We'll be working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

Easy to use dashboard DIY Dashboards Ticketing System Custom Reports

User login issues sometimes Token Expiry issue

Hi Shardul, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz

1. LocoBuzz provides access to respond in a timely and accurate manner to various people across various channels like Facebook and Twitter. 2. LocoBuzz offer reports and automated alerts to our team for actionable insights on products and service and keep us notified, as required. The reports help us with insights on social media accounts, product feedback and identify after sales service related issue and much more. The automated alerts apprise us on digital buzz and help take necessary action.

Can't think off any right now. It better than the previous CRM.

Fast and effective reporting with multi-channel integrations. Great customer service efforts, they even went ahead and integrated our call centre solution as well. Giving us the capability to get all the information in one panel.

It's a sort of acquired taste, you need to browse a lot to know everything about this detailed panel.