NCR Counterpoint Pricing Plan & Cost Guide

NCR Counterpoint

Complete retail management solution

3.68/5 (92 reviews)

NCR Counterpoint Pricing

Free Trial: Available (No Credit Card required)

Contact NCR Counterpoint for pricing.

Competitors Pricing

Phorest

Starting from: $79.00/month
Pricing model: Subscription

NCR Silver

Starting from: $79.00/month
Pricing model: Subscription

Curate Events

Starting from: $125.00/month
Pricing model: Subscription

MYT SaaS

Starting from: $8.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Brigade POS

Starting from: $99.00/month
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Pricing Comparison

How does NCR Counterpoint compare with other Customer Management apps?

Subscription plan?

NCR Counterpoint



96% of apps offer a
subscription plan

Free trial?

NCR Counterpoint



83% of apps have a
free trial

Freemium plan?

NCR Counterpoint



26% of apps have a
freemium plan

Pricing Comparison

Customer Management app prices shown are $/month

Please note: For comparison purposes the price for NCR Counterpoint has been scaled monthly. Actual price is $/per year




NCR Counterpoint Pricing Reviews

Pros
  • The easy to use interface, simple as an iPhone.
  • For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff
  • Flexibility and customization of software. User-friendly platforms. Tech-driven hardware and tools. Great customer service.
  • The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.
Cons
  • Price.
  • NCR is very expensive service and product. It's not ideal for small businesses or upstarts.
  • The price! This software with equipment costs as much as a car and if you need customer service get your wallet ready
  • Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.
79%
recommended this to a friend or a colleague

19 reviewers had the following to say about NCR Counterpoint's pricing:

Martin Garcia

Perfect for Starting Entrepreneurs!

Used daily for less than 6 months
Reviewed 2016-11-21
Review Source: Software Advice

I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time! Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day.

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NCR Counterpoint

Complete retail management solution

abdullah elasmar

Amazing, just needs a tweak to be perfect

Used daily for less than 6 months
Reviewed 2016-11-09
Review Source: Software Advice

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground. The easy to use interface, simple as an iPhone.

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NCR Counterpoint

Complete retail management solution

David Marks

CounterPoint at Learning Express

Reviewed 2014-10-09
Review Source: Software Advice

The software was easy to learn, performs exactly as we expected, and gives us a modern, state-of-the-art POS system. The vendor was very knowledgeable and executed the data conversion flawlessly.

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NCR Counterpoint

Complete retail management solution

Amy Mazur

NCR POS

Used daily for less than 6 months
Reviewed 2016-10-06
Review Source: Software Advice

I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

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NCR Counterpoint

Complete retail management solution

Reyes Soto

Good for simpler needs, but is slow for more complex tasks

Reviewed 2015-07-22
Review Source: Software Advice

It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple.

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NCR Counterpoint

Complete retail management solution

Daniel Ju

POS system that is great and easy to use

Used daily for 2+ years
Reviewed 2018-08-02
Review Source: Capterra

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff

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NCR Counterpoint

Complete retail management solution

chantal salter

It has been a bad transition from Counterpoint on line.

Used daily for less than 6 months
Reviewed 2017-09-14
Review Source: Software Advice

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

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NCR Counterpoint

Complete retail management solution

Ronetta Rushing

Reviewed 2013-10-23
Review Source: Software Advice

We are a retail gift/novelty/tobacco store that has used this software for eight years. This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work. It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved.

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NCR Counterpoint

Complete retail management solution

Kristen Roessler

All-Inclusive Point of Sale System

Reviewed 2016-11-03
Review Source: Capterra

CounterPoint is an all-inclusive point of sale system that allows you to manage hours, inventory, accounts payable and pricing. It is a system good for small multi-system usage but may not do well in a large grand scale such as multiple franchise company that may be a single store or mutli-store. Also, it tends to get a bit finicky with computer equipment. CounterPoint is a very comprehensive point-of-sale system for a small business.

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NCR Counterpoint

Complete retail management solution

Adriana Maria

NCR POS Retail @ Play

Reviewed 2014-12-23
Review Source: Software Advice

Flexibility and customization of software. User-friendly platforms. Tech-driven hardware and tools. Great customer service.

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NCR Counterpoint

Complete retail management solution

Glen Schunk

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Used daily for 6-12 months
Reviewed 2017-07-13
Review Source: Capterra

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming Cashiers can update a customer's card on file in under 10 seconds Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day. Automatic discounting has reduced our transaction time at the registers by 15 percent. We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price. We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time. Halved the time it took to write up and invoice an order We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous. We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available. As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades. Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle. Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping. All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

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NCR Counterpoint

Complete retail management solution

Kevin Southard

Counter Point POS for the Small Business

Used daily for less than 6 months
Reviewed 2016-10-23
Review Source: Software Advice

This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!

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NCR Counterpoint

Complete retail management solution

Peregrine Ball

Installation Support

Used monthly for 2+ years
Reviewed 2018-07-13
Review Source: Software Advice

The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

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NCR Counterpoint

Complete retail management solution

RON PERKINSON

Reviewed 2013-06-05
Review Source: Software Advice

The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse!

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NCR Counterpoint

Complete retail management solution

Michael Meyer

Server based and super customizable.

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internallyWhen We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

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NCR Counterpoint

Complete retail management solution

Erik Carlseen

Reviewed 2011-06-17
Review Source: Software Advice

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates. We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

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NCR Counterpoint

Complete retail management solution

Jacque Brashear

Reviewed 2012-10-03
Review Source: Software Advice

This system is the worst I have ever had and I have only had two in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny I printed out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money.

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NCR Counterpoint

Complete retail management solution

John Guard

Reviewed 2011-06-14
Review Source: Software Advice

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years. As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems. We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold! Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed. If time and information are money, this program is the way to go!

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NCR Counterpoint

Complete retail management solution

Deanna Schleifer

It has been a road

Reviewed 2016-03-24
Review Source: Software Advice

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

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NCR Counterpoint

Complete retail management solution