NCR Voyix Pricing Plan & Cost Guide

NCR Counterpoint is a point of sale & inventory management system that allows you to run your business via a touchscreen interface & many other features.

NCR Voyix

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. 

For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

We are a retail gift/novelty/tobacco store that has used this software for eight years. 

This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work. 

It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved. 

Good for simpler needs, but is slow for more complex tasks

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all. 

It has been a bad transition from Counterpoint on line.

CounterPoint at Learning Express

It has been a road

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.

We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. 

Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!

Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. 

Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. 

Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). 

The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.

If time and information are money, this program is the way to go!

This product has many functions but has limited functionality of the functions.  NCR could have done a much better job researching the market and finding out what functionality should have been included.  Features that have either limited ability or the ability was grossly under developed causes issues.    The application runs slow,  the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial.  This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application.  The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance.   I have been in the IT industry as a developer for 27 years and have seen the best to worst applications.  This one sits right in the middle!

Counter Point POS for the Small Business

WRONG SYSTEM FOR OUR BUSINESS

I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time! 

Perfect for Starting Entrepreneurs! 

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground. 

Amazing, just needs a tweak to be perfect

This system is the worst I have ever had  and I have only had two  in twenty one (21) year. There is know reason that this company should not have a manual or how about a help button that really work. This is really funny  I printed  out a report but I for got were it was on the system. So I went to help and put in the name of the report and it said it was not there. If you have a question and need to call tech suport it will cost you a arm and a leg for the information were if you had a manaual or a help button that really work it would save you money. 

Installation Support

The product is OK at best. Their support is lacking and they will charge you for everything they can. Training is expensive, and unless you get Renee during your support calls, your probably won't get a resolution in a reasonable time frame. I use Counterpoint for a gun retail store in Daytona Beach FL "Volusia Top Gun". Please feel free to contact me regarding this system. I have had it with this system and their support. The Bound Book software they offer is even worse! 

I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

NCR POS

NCR POS Retail @ Play

Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams.

NCR Voyix Pricing

Pricing overview

User opinions about NCR Voyix price and value

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