increased efficiency. Excellent inventory control. Excellent serialized tracking methods.
Pros
The electronic bound book and gunsmithing modules. They have increased our back office efficiency.
Cons
The software itself is very good. What I like least is I do not think we were given enough instruction on its complete use. Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee.
Fae,
We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation!
We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!
Rating breakdown
Likelihood to recommend: 8/10
Noce customer management
Pros
The e4473 is a good feature however it is an add on. I like the DL scan feature and inventory module however I wish it was more powerful. Inventory management is good and fairly easy to use and the ability to put required fields is a plus. One of the best features is the multi gun email received when a person is required to have extra forms filed for their purchase. The ease of use in the fact that this fills out the for for you is also a great feature. Touch screen works well and is easy to edit and customize.
Cons
Screen size on the NCR POS is too small so you can not have a lot of buttons on one screen. The ability to edit price tags and label is an add-on feature that should be included with the software. For the price many of the optional features should be included like the advanced inventory module and the quickbooks integration. Training could be better and since you are buying the software and hardware you should be allowed to have complete access to your SQL database but you are not. Customization is something that should be able to be done by the end user and not something that requires charge from support to have done like a simple MSPR added to your price tags or the ability to print counter tags. Have some errors that do not get swift attention form support and they tend to fix issues without calling to verify or confirm that it has been resolved so I have had to reopen ticket more than once. PRice to add an extra license is overly expensive and support does not include upgrades as it should. If you own the e4473 as we do and pay support you should not have a fee charged to you when the forms change by the ATF since you pay a hosting fee for the e4473 and support.
William,
Thank you for being a valued customer and trusting your business with Rapid Gun Systems. Your feedback is appreciated and assists us in becoming a better partner for you and all of our gun store customers.
I have forwarded your feedback to our support team and they will reach out to address your concerns (including the possibility of upgrading to hardware with larger screens). We've also recently upgraded to a new version of Counterpoint which has an updated user interface and some new features.
Rating breakdown
Likelihood to recommend: 5/10
Pros
It has the potential to do so much more than it currently is. It seems as if the developing and building process was done more efficiently, the program would be more of an asset.
Cons
There are many actions that are made more difficult than they need to be. I think other programs run smoother and are more user friendly. It takes a long time for our team to find solutions through the software. We are still missing components that would be important to running our business, such as the membership portal.
Aubrey,
We very much appreciate your feedback and are hoping we can work together to ease the pain points that you are experiencing with the system. We often find that we can easily resolve issues with a quick call to the help desk. We also recommend setting up a system refresher course. It's fairly common that the longer a system has been deployed that more and more users have come and gone and likely the newest users didn't get the same level of system training that the original users did. We'd be happy to get a training set up so we can ensure that everyone is up to speed!
Great new is that we just launched a new version of Counterpoint which includes an updated user interface, improved search functionality, and a slew of other features that significantly updated the "old" experience.
We also are launching our new membership portal in Q4, so we'll be reaching out to your management team to discuss adding the new module AND upgrading to the new system.
Cheers!
Rating breakdown
Very easy to use customer database.
Pros
Software has many ways to search and collect data. Very easy to use customer database. tech support is amazing and one of the reasons we have a positive experience with Rapid.
Cons
Software is buggy. you need to follow a very specific processes to do things. If you get out of order the software will error or lockup. it's not as fluid as it could be. There are a lot of minor program changes if done would make the software so much better.
Rob,
First, THANK YOU for highlighting your experience with our service/support teams. One thing that we believe truly sets us apart from our competitors in the gun POS space is our support. We hear all that time that we blow everyone else out of the water with our help desk and support. We believe that you shouldn't be faced with buying a product and then never getting proper service and support. We pride ourselves on this! So, thank you!
Your software comments are a bit more alarming and we'd like to dive a bit deeper into the troubles you are having. I noticed that we only have a few support tickets from you specifically, so we aren't able to pinpoint exactly what issues you've had. I've alerted our team to address this with you the next time you submit a ticket. We want to be the BEST POS for Gun Stores, so let's work together to improve the product! It sounds like you have some good ideas.
Cheers! And, thanks again for your kind words.
Rating breakdown
Likelihood to recommend: 7/10
serious time savings
Pros
This has streamlined every aspect of the inventory, love having a true electronic bound book that makes it very easy to search for serial/part number
Cons
being on the east coast and having west coast support makes things difficult at times, we have done a few updates that left us down until noon or so over here due to timezone differences.
Mo,
We rock, because you rock! Partners like you are the reason we love doing what we do every day.
We are troubled to hear of the issues you've had getting in touch with our support team. It's surprising as we have a staffed support desk from 6amPT - 10pmPT, Monday through Friday. We open early to ensure that we have ample support for our East Coast clients. We also offer 24/7/365 support for emergencies outside of normal business hours. The only time there will be any delay in reaching the support team is if they are helping other customers, but emailing support@rapidpos.com will ensure that your ticket immediately gets in the queue and is responded to quickly.
Please do alert us if you continue to experience issues getting in touch with the support team. You can always call our President, Bart, directly to express any concerns - (619) 754-4100.
We appreciate you!
Rating breakdown
Likelihood to recommend: 10/10
Contact Rapid Gun Systems for pricing details.
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