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NCR Counterpoint Reviews
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Pros and cons
Pros
Cons
Jaime S.
88 reviews
Recommended
Shahbaz K.
Wholesale, 51-200 employees
Used daily for less than 6 months
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As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.
User Friendly, Easy to use
Not compatible with many scanners and RFID's.
Kevin T.
Electrical/Electronic Manufacturing,
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It is very easy to organize what you need to do across multiple accounts for office workers and salespeople. Having it store every transaction is definitely the best aspect needed for all POS software.
There's nothing wrong with the software that I've encountered at all.
Lawrence A.
Retail, 1,001-5,000 employees
Used weekly for 6-12 months
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NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly.
There is nothing to dislike about this product, it was a great experience for me. I highly recommend it.
Sonam A.
Retail, 501-1,000 employees
Used weekly for 6-12 months
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This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support
Need to enhance more features. Need to work on processing time so that processing would take less time.
Peregrine B.
Farming, 51-200 employees
Used monthly for 2+ years
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The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.
Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.
Ronetta R.
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We are a retail gift/novelty/tobacco store that has used this software for eight years. This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no...
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Alisha B.
Apparel & Fashion, 1-10 employees
Used daily for less than 6 months
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Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!
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Maria W.
Retail, 1-10 employees
Used other for less than 6 months
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Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled!
The inventory system is great. The spreadsheets make it easy to update inventory and vendor information.
We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months.
Enrique C.
Retail, 11-50 employees
Used daily for less than 6 months
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I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone.
Very easy to use
There is very little to not like.
Reyes S.
Retail,
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It's easy to check on inventory at our home and remote locations. Payment processing is straightforward. Printing labels and price tags is simple.
It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.
Mark H.
Retail,
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Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up
Need a full time programmer to keep things running.
Wing C.
Electrical/Electronic Manufacturing,
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It is better than using a ledger and pencil. It is relatively easy to see store inventory. It runs on lower end systems.
It freezes and crashes regularly despite efforts to fix or patch it.
Dustin S.
Museums and Institutions,
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Can't think of anything in particular that I like.
The system is not user friendly and the reports and help are not intuitive or easily customizable
Rob C.
Retail,
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I cannot say anything nice about this product. There are many things we don't like about this product.
The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.
Anonymous Reviewer
Verified reviewer
Consumer Electronics, 51-200 employees
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it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.
ease to manage over the network and easy assign to every computer.
keep the option of log in and off on every transaction on every employees and it can be slow.
Ariday R.
Wholesale, 11-50 employees
Used daily for less than 6 months
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NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.
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Laura R.
Wholesale, 11-50 employees
Used daily for less than 6 months
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I have seen this system almost everywhere I go. It works perfectly with small and big companies as well. Using this system will help your company big time.
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Mark S.
Verified reviewer
Retail, 11-50 employees
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It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out
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Amy M.
Restaurants, 11-50 employees
Used daily for less than 6 months
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I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.
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Adriana M.
Wholesale,
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Flexibility and customization of software. User-friendly platforms. Tech-driven hardware and tools. Great customer service.
NCR is very expensive service and product. It's not ideal for small businesses or upstarts.
Kenneth M.
Retail,
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I like the ease of use. Trouble shooting and technical help are just a phone call away.
Nothing so far. It's been easy to use without much technical difficulty.
chantal s.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.
No pros were added to this review
I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy
Jackie J.
Retail,
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I like their history and reliability. They are continually making updates and fixes.
Sometimes there are bugs, and incorporating the software internally can be challenging.
Cody S.
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NCR Counterpart offers flexibility, which no one else can assure you for your business. The online shopping cart option also adds an extra advantage to the credibility of the software. The only shortcoming that i found quite unnecessary is the restricted use (IOS peripherals), but I'm sure that it will be overcome soon.
No pros were added to this review
No cons were added to this review
Matt H.
Retail,
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Well-designed software program. It's intuitive to use, and it's very easy to use and train employees.
Some unnecessary software that we do not use in our daily use.
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