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Pega CRM Logo

Innovative technology, proven results

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Pega CRM - 2026 Pricing, Features, Reviews & Alternatives

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Pega CRM overview

What is Pega CRM?

Pega CRM is a complete customer relationship management platform that provides live reporting and a mobile compatible platform that enables you to view reports as well as modify accounts on the go. Pega CRM Solution comes in multiple bespoke packages - that are fully scalable - allowing your Pega CRM Solution package to grow along with your enterprise.

Pega CRM Solution can identify potential sales and upselling opportunities within your client base by assessing the success rates of your customers and providing historical reports. Pega CRM Solution also helps you identify product and/or service sales trends. Pega CRM Solution also comes with online and telephone support, online demos, video tutorials, whitepapers and eBooks.

Key benefits of using Pega CRM

  • Web based and mobile friendly - Pega CRM Solution comes with hosting included and is completely web based, meaning you do not need to download any software. The CRM software application is fully optimized for mobile devices making it ideal for modifying data and viewing reports on the go.

  • Support and guidance - Pega CRM comes with online and telephone support inclusive with your chosen package. Each payment plan is fully scalable and Pega CRM offer an array of demos, tutorials, customer success stories and videos to assist you from the initial inception to ongoing enquiries.

  • Cross-selling and up-selling - Pega CRM gives you the ability to identify the success of your customers so you can focus on particular sales and marketing strategies to upsell particular segments or revive quieter accounts. Pega CRM lets you pull up complete reports and customer management data so you can evaluate over extended periods of time.

  • Campaign tracking and customer relationship management - Pega CRM gives you complete control over monitoring the entire success of your strategies by providing real-time sales and success data. This data can be fed into graphs so you can more easily assess success.
  • Starting price

    90

    Alternatives

    with better value for money

    Pega CRM’s user interface

    Ease of use rating:

    Pega CRM reviews

    Overall rating

    3.9

    /5

    13

    Positive reviews

    69

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.8/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    3

    2

    1

    1

    Who uses Pega CRM?

    Based on 13 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Information Technology and Services
    Banking
    Computer Software
    Environmental Services
    Others

    Use cases

    - Not enough reviews
    -
    -
    -
    -
    -

    Pega CRM's key features

    Most critical features, based on insights from Pega CRM users:

    Contact management
    Internal chat integration
    Segmentation
    Email management
    Interaction tracking
    Reporting/Analytics

    All Pega CRM features

    Features rating:

    Referral tracking
    Workflow management
    Territory management
    Support ticket management
    Self service portal
    Sales pipeline management
    Real-Time reporting
    Quotes/Estimates
    Monitoring
    Mobile access
    Live chat
    Lead management
    Knowledge base management
    For insurance industry
    Email marketing
    Customer database
    CRM
    Alerts/Escalation

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    Pega CRM pricing

    Value for money rating:

    Starting from

    90

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Pega CRM price and value

    Value for money rating:

    Pega CRM support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Email/Help Desk

    Training options

    Documentation
    Live Online
    Videos
    In Person
    Webinars

    Pega CRM FAQs

    Q. What type of pricing plans does Pega CRM offer?

    Pega CRM has the following pricing plans:
    Starting from: $90.00
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Pega CRM?

    Pega CRM has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Pega CRM support?

    Pega CRM supports the following languages:
    English, French, German, Italian, Japanese, Portuguese, Spanish


    Q. Does Pega CRM offer an API?

    No, Pega CRM does not have an API available.


    Q. What other apps does Pega CRM integrate with?

    Pega CRM integrates with the following applications:
    Microsoft Outlook


    Q. What level of support does Pega CRM offer?

    Pega CRM offers the following support options:
    Chat, Phone Support, Email/Help Desk

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