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Pipedrive vs Bigin by Zoho CRM Comparison (2026)
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Salesforce Sales Cloud
4.4
HubSpot CRM
4.5
Zoho CRM
4.3
Good recommendations?
Pipedrive
4.5
(3K)5
1.9K
4
896
3
139
2
36
1
29
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Bigin by Zoho CRM
4.7
(745)5
553
4
174
3
16
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3K
5
4
3
2
1
1.9K
896
139
36
29
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.7
745
5
4
3
2
1
553
174
16
0
2
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place.”
Jonathon B.
Senor Content Manager
“Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships.”
MF
Mark F.
Licensed Real Estate Salesperson
“The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal.”
Marquita V.
SALES MANAGER
Pros
“It gives us a one stop application where we are able to access all information in regards to an inquiry as it facilitates notes, upload of relevant documents and customization of field of the inquiry based on our end customer.”
GJ
Glecenda J.
Senior Executive
“The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard.”
AG
Amanda G.
Office Manager
“It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs.”
Clarisa P.
COO
Cons
“I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one.”
MF
Mark F.
Licensed Real Estate Salesperson
“If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be.”
IB
Ihor B.
Senior Software Engineer
“Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos.”
IB
Ihor B.
Senior Software Engineer
Cons
“the biggest drawbacks of Bigin by Zoho CRM include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations”
SC
Shourya C.
Founding Partner
“Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams.”
Magesh K.
Digital Marketing Specialist
“If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools”
AD
Alberto D.
Ceo
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review25 days ago
Key features
- Total features180
- @mentions
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Processing
- Billing & Invoicing
- Business Card/Badge Scanning
- Business Process Automation
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Management
- Call Recording
- Campaign Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- HIPAA Compliant
- IVR
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real Time Editing
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Statistical Analysis
- Status Tracking
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features160
- @mentions
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Processing
- Billing & Invoicing
- Business Card/Badge Scanning
- Business Process Automation
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Management
- Call Recording
- Campaign Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical Workflow Editor
- HIPAA Compliant
- IVR
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Marketing Automation
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- Real Time Editing
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Statistical Analysis
- Status Tracking
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Web Forms
- Web-based Deployment
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations88
- APIANT
- Acefone
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Amazon Connect
- Apollo.io
- Asana
- Avaya Cloud Office
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- CloudTalk
- Constant Contact
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Eventbrite
- Exotel
- FreshBooks
- Front
- Google Ads
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HoduCC
- HoduPBX
- HubSpot CRM
- HubSpot Data Hub
- Intalk.io
- Integrate.io
- IntelligenceBank
- Intermedia Unite
- Jive
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- MyOperator
- NUACOM
- NativeForms
- NeverBounce
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ringover
- Ruler Analytics
- SMS-Magic
- SanIPPBX
- Seamless
- Servetel
- Shopify
- Shopify Plus
- Slaask
- Slack
- Slemma
- Snov.io
- SparkTG VCC
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TelTel
- Telecmi
- TikTok
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twilio
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yeastar Cloud PBX
- Yesware
- Zapier
- ZeroBounce
- Zoho Analytics
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Voice
- Zoho Writer
- Zoom Workplace
- lemlist
- monday AI Work Platform
- Total integrations68
- APIANT
- Acefone
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Amazon Connect
- Apollo.io
- Asana
- Avaya Cloud Office
- Bedrock Data
- Calendly
- CallHippo
- Callmaker
- CloudTalk
- Constant Contact
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Eventbrite
- Exotel
- FreshBooks
- Front
- Google Ads
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HoduCC
- HoduPBX
- HubSpot CRM
- HubSpot Data Hub
- Intalk.io
- Integrate.io
- IntelligenceBank
- Intermedia Unite
- Jive
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- MyOperator
- NUACOM
- NativeForms
- NeverBounce
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ringover
- Ruler Analytics
- SMS-Magic
- SanIPPBX
- Seamless
- Servetel
- Shopify
- Shopify Plus
- Slaask
- Slack
- Slemma
- Snov.io
- SparkTG VCC
- SupportBee
- Surfe
- Survicate
- Talkdesk
- Talkspirit
- TelTel
- Telecmi
- TikTok
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twilio
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Xero
- Yeastar Cloud PBX
- Yesware
- Zapier
- ZeroBounce
- Zoho Analytics
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Voice
- Zoho Writer
- Zoom Workplace
- lemlist
- monday AI Work Platform
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