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Poli

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Intelligent solution for customer service management

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Poli - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Poli overview

What is Poli?

Poli software is for the integrated management of customer service over multiple channels, such as online chats, WhatsApp, and Facebook. It allows companies to utilize entire customer service teams and simultaneously contact the public on a centralized communication platform linked to a single WhatsApp account with a single phone number. The software supports the automatic sending of messages to initiate services and the ability to conduct customizable after-service surveys regarding customer satisfaction. Polichat allows managers to monitor team performance in great detail, track the number of calls made on a specific day, evaluate average conversation times, calculate solution rates, and identify stand-out employees who excel in public service. The tool also allows for the sharing of conversations between various departments to better organize the flexibility and management of services.

Key benefits of using Poli

• Centralize customer support in a single shared inbox with official WhatsApp Business API integration.
• Automate messages, workflows, and responses to scale customer service without losing quality.
• Monitor team performance in real time with key metrics such as response time and resolution rate.
• Organize conversations using queues, tags, and departments for better operational efficiency.
• Improve customer experience with fast, personalized, and CRM-integrated communication.

Starting price

Free

Alternatives

with better value for money